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Call Jobs in Alabama (NOW HIRING)

Signius

Full-Time Call Center Representative

Mobile, AL · On-site

$17 - $20/hr

Full-Time Call Center Representative Location : Mobile, AL (In-Office) l Pay: $17-$20/hr Schedule: 40 hours/week, 10-hr shifts l Must work one weekend day (Sat or Sun) and Holidays At Signius, we ...

Neumo

FileLocal Call Representative (On-Site)

Birmingham, AL · On-site

$15 - $18.75/hr

Job Summary The FileLocal Call Representative is responsible for providing technical support and assistance to taxpayers through phone and email interactions. This role requires strong problem ...

MCI Careers

$15.75 - $19.75/hr

Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver ...

wm

Customer Service Call Center Representative

Moody, AL · On-site

$15 - $20/hr

Must live 50 miles within a WM Call Center site near the following states: AZ, AL, TN, TX, WI, IL, MA, PA, MS Day Shift: Monday- Friday, possible Saturday (rotating) Training Hours: 8a-4:30pm EST(Mon ...

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Call information

See Alabama salary details

$9

$16

$22

How much do call jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for call in Alabama is $16.24, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $17.45 per hour, depending on experience, location, and employer.

What is a call center agent?

Call center agents are professionals who handle incoming and outgoing customer communications for a company, typically via phone, email, or chat. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information about products or services. Call center agents play a crucial role in ensuring customer satisfaction and maintaining the company's reputation. They often work in fast-paced environments and are trained to handle various customer scenarios efficiently.

What skills and qualifications are needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need excellent verbal communication skills, active listening abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and phone systems is typically required. Patience, problem-solving aptitude, and a calm demeanor under pressure help representatives excel in customer interactions. These skills and qualities are crucial for resolving customer issues efficiently and maintaining high satisfaction levels.

What are common challenges faced by call center representatives and how can they be managed effectively?

Call center representatives often encounter challenges such as handling difficult customers, managing high call volumes, and meeting performance metrics. To manage these, representatives benefit from strong communication skills, stress management techniques, and effective use of call management software. Supervisors typically provide regular training and support, and most teams encourage collaboration to share best practices. Staying organized and maintaining a positive attitude can also help representatives deliver excellent service and meet daily targets.

What is the difference between Call vs Customer Service Representative?

AspectCallCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training in communication skillsHigh school diploma or equivalent; training in customer service techniques
Work EnvironmentCall centers, remote or office settingsCall centers, retail, or office environments
Industry UsageTelecommunications, sales, supportRetail, tech support, banking
Common Search/ComparisonYesYes

Call roles primarily involve handling inbound or outbound phone communications, often focusing on sales or support. Customer Service Representatives also handle calls but may engage in broader customer interactions across multiple channels. While both roles require strong communication skills and similar credentials, Call positions are more specialized in telephonic interactions, whereas Customer Service Representatives may work across various platforms and customer touchpoints.

Call jobs near you
Infographic showing various Call job openings in Alabama as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 74% Full Time, 19% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $33,769 per year, or $16.2 per hour.

FileLocal Call Representative (On-Site)

Neumo Group LLC.

Birmingham, AL • On-site

$15 - $18.75/hr

Other

Re-posted 11 days ago

Job description

Filelocal Call Representative

The FileLocal Call Representative is responsible for providing technical support and assistance to taxpayers through phone and email interactions. This role requires strong problem-solving skills, effective communication, and the ability to guide customers through troubleshooting steps. This position is ideal for individuals who thrive in a customer-facing role, enjoy problem-solving, and have a technical aptitude to assist users effectively.

Duties and Responsibilities
  • Respond to incoming calls and emails, assisting taxpayers with technical support inquiries.
  • Utilize critical thinking and problem-solving skills to diagnose and resolve customer issues.
  • Collaborate with peers and development teams to communicate and implement solutions.
  • Maintain detailed records of customer interactions and solutions provided.
  • Perform other duties as assigned.
Qualifications and Experience
  • Minimum of one year of customer service and/or technical support experience.
  • Experience in a help desk or call center environment is a plus.
Knowledge, Skills and Abilities
  • Basic proficiency in Windows operating systems, navigating menu systems, and using troubleshooting guides.
  • Ability to operate a softphone system for call handling.
  • Strong verbal and written communication skills with a customer-focused approach.
  • Ability to multitask, prioritize issues, and work efficiently in a fast-paced environment.
Work Environment
  • Office setting with a moderate noise level.
  • The employee will work at an individual workstation, using a telephone and computer.
Physical Demands
  • Must be able to remain seated for extended periods.
  • Regular use of a computer and other office machinery, such as printers and copy machines.
  • Occasional movement around the office.
  • Frequent communication via telephone.

Neumo Summary:

With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.

Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.

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