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Call Jobs in Alabama (NOW HIRING)

GDIT

Call Center Manager

Montgomery, AL

$111K - $150K/yr

Call Center, Call Center Management, Call Center Operations Certifications: None Experience: 5 + years of related experience US Citizenship Required: No Make meaningful contributions that fuel ...

New

Horizon Point Marketing

Call Center Agent

Birmingham, AL

$14 - $18.50/hr

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries. Key Responsibilities: * Answer inbound calls and respond to ...

Signius

Call Center Agent

Mobile, AL · On-site

$17 - $20/hr

Call Center Agents at Signius Communications in Mobile provide friendly, professional, and comprehensive support to our clients' customers. Using excellent customer service skills to provide the best ...

Alphabe Insight Inc

Call Center Agent

Birmingham, AL · On-site

$14 - $18.50/hr

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries. Key Responsibilities: * Answer inbound calls and respond to ...

Alphabe Insight

Call Center Agent

Birmingham, AL

$14 - $18.50/hr

Call Center Agent At Horizon Point, we don't just create marketing--we go the extra mile to ensure every campaign makes an impact. By combining creativity, strategy, and data-driven insights, we help ...

Alphabe Insight Inc

Call Center Agent

Birmingham, AL · On-site

$14 - $18.50/hr

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries. Key Responsibilities: * Answer inbound calls and respond to ...

Limitless East Marketing

Call Center Agent

Birmingham, AL

$14 - $18.50/hr

We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries. Key Responsibilities: * Answer inbound calls and respond to ...

Horizon Point Marketing

Call Center Agent

Birmingham, AL

$14 - $18.50/hr

Call Center Agent Introduction: Join a people-focused team where clear communication makes a difference. As a Call Center Agent , you'll support customers through professional and positive ...

Summit Dental

Call Center Specialist

Birmingham, AL

$15.75 - $19.75/hr

Brocks Gap Dental Group Call Center Specialist Brocks Gap Dental Group is seeking a Call Center Specialist to join our established practice in Hoover, AL! We are proud to provide patients with a wide ...

Bocatti Experience

Call Center Agent

Birmingham, AL · On-site

$17 - $26/hr

Position Overview The Call Center Agent is responsible for handling inbound and outbound customer communications, assisting clients with inquiries, reservations, and service information. This role ...

Brocks Gap Dental Group

Call Center Specialist

Hoover, AL · On-site

$15.75 - $19.75/hr

Overview Brocks Gap Dental Group is seeking a Call Center Specialist to join our established practice in Hoover, AL! We are proud to provide patients with a wide range of services using ...

MCI Careers

Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver ...

Dental Office

Call Center Specialist

Hoover, AL

$15.75 - $19.75/hr

Brocks Gap Dental Group is seeking a Call Center Specialist to join our established practice in Hoover, AL! We are proud to provide patients with a wide range of services using state-of-the-art ...

Turpin Orthodontics

Call Center Specialist

Birmingham, AL

$15.75 - $19.75/hr

Overview Brocks Gap Dental Group is seeking a Call Center Specialist to join our established practice in Hoover, AL! We are proud to provide patients with a wide range of services using ...

Brocks Gap Dental Group

Call Center Specialist

Hoover, AL · On-site

$15.75 - $19.75/hr

Overview Brocks Gap Dental Group is seeking a Call Center Specialist to join our established practice in Hoover, AL! We are proud to provide patients with a wide range of services using ...

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Call information

See Alabama salary details

$9

$16

$22

How much do call jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for call in Alabama is $16.24, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $17.45 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Center Representative, and why are they important?

To thrive as a Call Center Representative, you need excellent verbal communication skills, active listening abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and phone systems is typically required. Patience, problem-solving aptitude, and a calm demeanor under pressure help representatives excel in customer interactions. These skills and qualities are crucial for resolving customer issues efficiently and maintaining high satisfaction levels.

What are call center agents?

Call center agents are professionals who handle incoming and outgoing customer communications for a company, typically via phone, email, or chat. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information about products or services. Call center agents play a crucial role in ensuring customer satisfaction and maintaining the company's reputation. They often work in fast-paced environments and are trained to handle various customer scenarios efficiently.

What are some common challenges faced by call center representatives and how can they be managed effectively?

Call center representatives often encounter challenges such as handling difficult customers, managing high call volumes, and meeting performance metrics. To manage these, representatives benefit from strong communication skills, stress management techniques, and effective use of call management software. Supervisors typically provide regular training and support, and most teams encourage collaboration to share best practices. Staying organized and maintaining a positive attitude can also help representatives deliver excellent service and meet daily targets.

What types of jobs are on-call?

On-call jobs involve employees being available to work outside regular hours, often on short notice, to handle emergencies or urgent tasks. Common on-call roles include healthcare providers, IT support, maintenance workers, and customer service representatives, who may need to respond during nights, weekends, or holidays. These positions often require flexibility and sometimes include additional compensation for on-call hours.

How to make 2000 a week working from home?

To make $2000 a week working from home, individuals often pursue high-paying remote roles such as sales, consulting, or freelance work in fields like writing, programming, or digital marketing. Building skills, gaining relevant certifications, and establishing a strong client base or network are essential for reaching this income level.

How to make $10,000 a month without a degree?

Earning $10,000 a month in a call-related role typically requires high-volume sales, management, or specialized skills such as technical support or customer success. Developing strong communication, sales techniques, and industry knowledge can help increase earning potential, often through commissions, bonuses, or overtime. Building experience and a reputation in the field can also lead to higher-paying opportunities without a degree.

What jobs pay 2000 a day?

High-paying jobs that can pay around $2,000 a day typically include specialized roles such as surgeons, anesthesiologists, corporate lawyers, and certain high-level consultants or contractors. These positions often require advanced education, certifications, significant experience, and sometimes involve irregular or demanding schedules.

What is the difference between Call vs Customer Service Representative?

AspectCallCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training in communication skillsHigh school diploma or equivalent; training in customer service techniques
Work EnvironmentCall centers, remote or office settingsCall centers, retail, or office environments
Industry UsageTelecommunications, sales, supportRetail, tech support, banking
Common Search/ComparisonYesYes

Call roles primarily involve handling inbound or outbound phone communications, often focusing on sales or support. Customer Service Representatives also handle calls but may engage in broader customer interactions across multiple channels. While both roles require strong communication skills and similar credentials, Call positions are more specialized in telephonic interactions, whereas Customer Service Representatives may work across various platforms and customer touchpoints.

What are popular job titles related to Call jobs in Alabama? For Call jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Call jobs in Alabama look for? The top searched job categories for Call jobs in Alabama are:
Call jobs near you
Call Center Manager

Call Center Manager

GDIT

Montgomery, AL

$111K - $150K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

General Dynamics Information Technology rating

7.8

Company rating: 7.8 out of 10

Based on 62 frontline employees who took The Breakroom Quiz

71st of 204 rated it services

Job description

Type of Requisition:

Pipeline

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other Required:

Other

Job Family:

Contact Center

Job Qualifications:

Skills:

Call Center, Call Center Management, Call Center Operations

Certifications:

None

Experience:

5 + years of related experience

US Citizenship Required:

No

Job Description:

Make meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects. Join GDIT as a Customer Service Sr Manager/ Call Center Manager for a career where your growth is just as important as the mission you support.
MEANINGFUL WORK AND PERSONAL IMPACT
As a Customer Service Sr Manager, the work you'll do at GDIT will be impactful to the mission of our government customer. You will play a crucial role in managing the activities of a call center and providing a productive and motivating working environment.

  • Manage and oversee day-to-day operations of a Medicaid related Call Center
  • Serve as oversight/supervisor of dedicated Medicaid Call Center staff/team by overseeing hiring, training, staff recognition, and performance evaluation. Manages customer service professionals directly and/or through subordinate managers or supervisors and offers leadership, coaching, and training.
  • Manage and oversee assigned Medicaid Call Center processes, procedures, tasks, and activities, ensuring adherence to Agency Quality Standards
  • Addressing any issues/disputes from customers or clients.
  • Acts as advisor to subordinates to meet schedules and/or resolve problems.
  • Oversees the development and administration of schedules and performance requirements; may have budget responsibilities.
  • Oversees the development and implementation of call center policies and procedures.
  • Advises supervisors on how to handle escalated customer service issues as needed.
  • Monitors call quality and customer satisfaction metrics to improve service levels and assess training needs.
  • Maintains accurate records of customer interactions and details of actions taken.


WHAT YOU'LL NEED TO SUCCEED
Bring your Call Center Management and Medicaid Customer Service expertise along with a drive for innovation to GDIT. The Customer Service Sr Manager must have:

  • Five (5) or more years of experience including at least four (4) years professional experience leading Call Center Operations teams, preferably in Medicaid or Medicare environment.
  • Prior experience leading Service Desk, Provider Enrollment, Provider Assistance, Recipient Customer Service, or Electronic Media Claims Coordination preferred.
  • Bachelor's degree in business, communications, or a related field (or equivalent experience)

Additional Information:

Work Arrangements: Work is on-site in the Montgomery, AL area.

Security: A background check will be required.

Timeline: This is a contingent job posting. Work is not expected to begin until early fall, 2027.


GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

The likely salary range for this position is $111,155 - $150,385. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

25-50%

Telecommuting Options:

Onsite

Work Location:

USA AL Montgomery

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events at

gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

What General Dynamics Information Technology employees say

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About General Dynamics Information Technology

Sourced by ZipRecruiter

GDIT is a global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense, and intelligence community. Its 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. The company operates across 50+ countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber, and application development.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Falls Church, VA, US

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