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Call Jobs in Alabama (NOW HIRING)

Signius

Call Center Representative

Mobile, AL · On-site

$17 - $20/hr

Full-Time Call Center RepresentativeLocation: Mobile, AL (In-Office) l Pay: $17-$20/hrSchedule: 40 hours/week, 10-hr shifts l Must work one weekend day (Sat or Sun) and HolidaysAt Signius, we pride ...

Signius.com

Part-Time Call Center Agent

Mobile, AL · On-site

$17 - $20/hr

Part-Time Call Center Agent Company: Signius Location: Mobile, AL (In-Office) Pay: $17-$20/hr Hours: Part-Time Requires 1 weekend day (Sat/Sun) and Holidays Signius is hiring Part-Time Call Center ...

New

Signius

Part-Time Call Center Agent

Mobile, AL · On-site

$17 - $20/hr

Part-Time Call Center Agent Company: Signius l Location: Mobile, AL (In-Office) Pay: $17-$20/hr l Hours: Part-Time l Requires 1 weekend day (Sat/Sun) and Holidays Signius is hiring Part-Time Call ...

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Call information

See Alabama salary details

$9

$16

$22

How much do call jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for call in Alabama is $16.24, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $17.45 per hour, depending on experience, location, and employer.

What is a call center agent?

Call center agents are professionals who handle incoming and outgoing customer communications for a company, typically via phone, email, or chat. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information about products or services. Call center agents play a crucial role in ensuring customer satisfaction and maintaining the company's reputation. They often work in fast-paced environments and are trained to handle various customer scenarios efficiently.

What skills and qualifications are needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need excellent verbal communication skills, active listening abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and phone systems is typically required. Patience, problem-solving aptitude, and a calm demeanor under pressure help representatives excel in customer interactions. These skills and qualities are crucial for resolving customer issues efficiently and maintaining high satisfaction levels.

What are common challenges faced by call center representatives and how can they be managed effectively?

Call center representatives often encounter challenges such as handling difficult customers, managing high call volumes, and meeting performance metrics. To manage these, representatives benefit from strong communication skills, stress management techniques, and effective use of call management software. Supervisors typically provide regular training and support, and most teams encourage collaboration to share best practices. Staying organized and maintaining a positive attitude can also help representatives deliver excellent service and meet daily targets.

What is the difference between Call vs Customer Service Representative?

AspectCallCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training in communication skillsHigh school diploma or equivalent; training in customer service techniques
Work EnvironmentCall centers, remote or office settingsCall centers, retail, or office environments
Industry UsageTelecommunications, sales, supportRetail, tech support, banking
Common Search/ComparisonYesYes

Call roles primarily involve handling inbound or outbound phone communications, often focusing on sales or support. Customer Service Representatives also handle calls but may engage in broader customer interactions across multiple channels. While both roles require strong communication skills and similar credentials, Call positions are more specialized in telephonic interactions, whereas Customer Service Representatives may work across various platforms and customer touchpoints.

Call jobs near you
Infographic showing various Call job openings in Alabama as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 74% Full Time, 19% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $33,769 per year, or $16.2 per hour.

911 Call Taker

Huntsville-Madison County 9-1-1 Center

Huntsville, AL • On-site

$20.30/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Job description

Location: Huntsville, Alabama
Department: Huntsville-Madison County 9-1-1 Calltaking
Starting Salary: $20.30 per hour with 100% Employer-paid medical insurance premiums including family coverage!
The Role: Be the Calm in the Storm
  • When someone is experiencing their worst day, you are the first voice they hear upon dialing 9-1-1. Our team is seeking 911 Operators who are motivated, responsible, and resilient individuals capable of providing quick-thinking and empathetic support. This isn't just a job; it's a vital lifeline for our community.
  • As a Public Safety Telecommunicator, you are the "first" first responder. You will manage emergency calls, prioritize the needs of the situation, and ensure responders have safety information as well as caller's emergency information needed to save lives.
What You'll Do
  • Answer & Analyze: Receive emergency calls via phone and text; determine the location and nature of the emergency. Coordinate the transfer of photos, videos, and live streams to the appropriate responding agencies.
  • Emergency Coordination: Gather primary data for medical and fire-related incidents before routing callers to the appropriate response agency.
  • Process Police Calls: For police-related emergencies, our 9-1-1 Call Takers process police calls completely utilizing a specialized computerized police protocol. This system provides a step-by-step process, ensuring that all vital information is collected and the callers receive essential, life-saving instructions.
  • Document: Efficiently enter accurate data into the system while multi-tasking under pressure.
What you Bring to the Table
  • High Stress Tolerance: You stay focused and calm even when the caller on the other end of the line is not.
  • Communication Skills: Clear voice, active listening, and the ability to extract information from frantic callers.
  • Computer and Typing Proficiency: Demonstrate strong computer skills and map interpretation abilities while maintaining necessary typing speeds during high-pressure multitasking.
  • Integrity: You understand the importance of confidentiality and public trust.
  • Flexibility: You are willing to work 12-hour shifts, overtime, and holidays.
Minimum Requirements
Required Education:
  • High School Diploma or GED equivalent.
Required Qualifications:
  • Must be at least 18 years of age.
  • Ability to type at least 25 words per minute with 80% accuracy.
  • Ability to work 6:00a.m.- 6:00p.m. or 6:00p.m.- 6:00a.m.
  • Must pass a computerized applicant test.
  • Must pass a thorough post-job offer background check.
  • Must pass a post-job offer polygraph exam.
  • Must pass a post-job offer physical examination.
  • Basic computer proficiency.
  • Must obtain and maintain Emergency Telecommunicator Certification.
  • Must obtain and maintain Emergency Police Dispatch Certification.
  • Preferred: Prior experience in customer service.
Why Join Us?
  • Competitive Benefits: 100% Employer-paid medical insurance premiums (BCBS of Alabama) including family coverage, 100% Employer-paid supplemental medical insurance, Employer-Paid Long-Term disability, Employer-Paid Term Life Insurance.
  • Optional Benefits: Dental, Vision, Short-Term Disability, pre-tax flexible spending accounts (Medical and/or Childcare), and a full cafeteria plan of other optional benefits.
  • Retirement: Full pension plan under the Retirement Systems of Alabama (Tier 1).
  • Pay Increases: Annual cost of living increases, annual longevity pay, 12 paid holidays per year.
  • Paid Training: No prior experience in emergency communications is required. You will be trained on the call handling systems, emergency protocols, and be assigned a mentor for on-the-job training.
  • Shift Structure: Staff operate on 12-hour shifts covering both day and night rotations. Day shift operate from 6:00a.m. to 6:00p.m., while night shifts operate from 6:00p.m. to 6:00a.m. Calltakers are likely to work most holidays and weekends.
  • Built-In Overtime: Your two-week pay period alternates between 36 hours one week and 48 hours the next. Any amount of hours worked over 40 hours in one week results in overtime pay. This structure provides the opportunity for built-in overtime pay based on the bi-weekly shifts, significantly boosting your annual earnings. You will have a approximately 14 days off per month, depending on your schedule for that month.
  • Other Benefits: Employee Assistance Program, 12 paid holidays each year, accrued paid sick and vacation time, paid breaks, tuition reimbursement, and other benefits available to first responders.
How to Apply
Ready to make a difference? Click the "Apply Now" button to submit your application.
Huntsville-Madison County 9-1-1 is an Equal Opportunity Employer.
Visit madco911.com to learn more about Huntsville-Madison County 9-1-1.
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