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Call Support Jobs in Utah (NOW HIRING)

NAPA

ProCall Supervisor

Salt Lake City, UT · On-site

Provides direct call support during peak periods or staffing shortages to ensure business continuity.Assists with complex orders or technical product inquiries when needed.QualificationsProven ...

TEKsystems

Open Enrollment Specialist

Salt Lake City, UT · Remote

$20/hr

Call center experience supporting healthcare or insurance customers What You'll Gain * Exposure to the healthcare enrollment and insurance industry * Opportunity to support Medicare, Marketplace, and ...

Mira Home

Director of Call Center Operations

Orem, UT · On-site

$110K - $125K/yr

Identify and develop future leaders across the support functions * Build a bench of trained, ready ... Fully leverage our call center technology to make the CCC more efficient and effective * Encourage ...

Ascensus

Bilingual Call Center Representative

Magna, UT · On-site

$19/hr

Training would be provided, prior to any movement to support a new product. The requirements listed ... Note: For call center roles specifically, it is a requirement to either hardwire your equipment ...

Acima

Lease Processor - Call Center Agent

Draper, UT · On-site

$17/hr

Agents also provide support to the customer and retailers during the lease funding process ... of call center or office experience * Fluent in English * Bilingual candidates, fluent in both ...

Acima

Lease Processor - Call Center Agent

Draper, UT · On-site

$17/hr

Agents also provide support to the customer and retailers during the lease funding process ... of call center or office experience * Fluent in English * Bilingual candidates, fluent in both ...

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All JobsCall Support JobsCall Support Jobs in Utah

Call Support information

What is the difference between Call Support vs Customer Service Representative?

AspectCall SupportCustomer Service Representative
Primary RoleHandle inbound/outbound calls to assist customers with issues or inquiriesAssist customers via calls, emails, or chat to resolve questions or concerns
Work EnvironmentCall centers, remote, or office settingsCall centers, retail, or office environments
Required SkillsCommunication, problem-solving, patienceCommunication, problem-solving, empathy
Common CertificationsNone typically required, but customer service or communication courses helpNone typically required, but customer service certifications can be beneficial

While both Call Support and Customer Service Representatives assist customers, Call Support primarily focuses on handling phone-based inquiries and technical issues, often in a call center setting. Customer Service Representatives may handle multiple communication channels, including calls, emails, and chats, providing broader support. Both roles require strong communication skills and patience, but Call Support is more specialized in technical or product-related phone assistance.

Infographic showing various Call Support job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Call Center Team Lead

Provo, UT • On-site

Serenity Mental Health Centers
Offices of Mental Health Practitioners • 51 - 200 employees
Learn more about Serenity Mental Health Centersexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 28 days ago

Job description

Serenity is growing, and we're looking for a Call Center Team Lead who is passionate about developing people while helping drive exceptional patient experiences. This is an ideal opportunity for someone ready to take the next step into leadership. 

This is a highly visible, hands-on leadership role focused on coaching, developing, and supporting our Patient Care Coordinators. You'll spend your day on the floor working alongside the team, providing real-time coaching, reinforcing best practices, assisting with escalations, and partnering closely with Supervisors to improve individual and team performance. 

If you enjoy helping others succeed, thrive in a fast-paced environment, and lead through action rather than title, we'd love to meet you. 

What You'll Own 

  • Spend approximately 5 hours each day providing in-person coaching and support to call center reps through floor presence, side-by-side shadowing, call observation, and real-time feedback. 
  • Spend approximately 3 hours each day supporting team chat, handling escalations, and assisting with crisis situations. 
  • Provide on-site support; this position focuses exclusively on the local team and does not provide remote coaching. 
  • Deliver frequent coaching to contact center reps who demonstrate recurring errors or performance opportunities. 
  • Conduct shadowing sessions with follow-up observations to reinforce learning and ensure continuous improvement. 
  • Monitor calls, review quality and performance metrics, and provide timely, actionable coaching. 
  • Assist with onboarding and training new Patient Care Coordinators. 
  • Partner closely with Supervisors to identify coaching priorities, performance trends, and development opportunities. 

Requirements

  • Previous experience leading and developing others in a call center, customer service, or healthcare operations. 
  • Strong communication, coaching, and mentoring skills with the ability to provide clear, constructive feedback. 
  • Proven track record to identify performance trends using quality reviews and performance metrics. 
  • Strong aptitude for learning new technology and software systems. 
  • Strong organizational skills with the ability to balance coaching, operational support, and escalations throughout the day. 
  • Proven ability to remain calm, solution-oriented, and adaptable in a fast-paced environment. 
  • A positive attitude and genuine desire to help teammates grow and succeed. 
  • Mental health or healthcare experience is not required—we provide comprehensive training. 

Benefits

  • Competitive pay 
  • 90% employer-paid medical, dental, and vision insurance 
  • 401(k) retirement plan 
  • 10 PTO days to start, increasing to 15 after one year, plus 10 paid holidays 
  • Employee referral bonuses 
  • Clear career growth opportunities into Supervisor and Operations leadership roles 
  • Ongoing leadership development and professional coaching