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Call Support Jobs in Michigan (NOW HIRING)

Thornton and Grooms

Be Seen First

Call Center Representative (Part-Time)

Farmington Hills, MI · On-site

$18 - $24/hr

Support Home Care Club members with scheduling and renewals * Complete follow-up calls and administrative tasks as needed KPIs * Raw inbound call booking rate of 37%+ * Average handle time between 3 ...

Thornton and Grooms

Call Center Representative

Farmington, MI · On-site

$15.75 - $19.75/hr

Support Home Care Club members with scheduling and renewals * Complete follow-up calls and administrative tasks as needed KPIs * Raw inbound call booking rate of 37%+ * Average handle time between 3 ...

Nectar Locums

Physician - Urology

Marquette, MI · On-site

Approx 1-5 * Average Call Numbers per 24 Hours: 2-5 IP * Physicians are not required to remain on-site while providing night or weekend call support but are required to round and discharge. * When ...

Aspirus Health

Ophthalmology Physician

Houghton, MI · On-site

No call * Support from skilled techs at all locations * Become a fully integrated member of the team with equal compensation and benefit opportunities on day 1; no partnership track * Great ...

Ambu

Urology Physician in Michigan

Midland, MI · On-site

You'll join a small but busy team with 1 full-time and 1 part-time urologist, supported by 5-6 APPs & Physician Call Support 1:7 * Walk into an established patient base with immediate procedural and ...

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Call Support information

What is the difference between Call Support vs Customer Service Representative?

AspectCall SupportCustomer Service Representative
Primary RoleHandle inbound/outbound calls to assist customers with issues or inquiriesAssist customers via calls, emails, or chat to resolve questions or concerns
Work EnvironmentCall centers, remote, or office settingsCall centers, retail, or office environments
Required SkillsCommunication, problem-solving, patienceCommunication, problem-solving, empathy
Common CertificationsNone typically required, but customer service or communication courses helpNone typically required, but customer service certifications can be beneficial

While both Call Support and Customer Service Representatives assist customers, Call Support primarily focuses on handling phone-based inquiries and technical issues, often in a call center setting. Customer Service Representatives may handle multiple communication channels, including calls, emails, and chats, providing broader support. Both roles require strong communication skills and patience, but Call Support is more specialized in technical or product-related phone assistance.

What cities in Michigan are hiring for Call Support jobs?

Cities in Michigan with the most Call Support job openings:

Infographic showing various Call Support job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 22% Part Time, 2% Temporary, 5% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Call Center Representative (Part-Time)

Farmington Hills, MI • On-site

Thornton and Grooms
201 - 500 employees
Learn more about Thornton and Groomsexternal

$18 - $24/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 29 days ago

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Job description

Customer Service Representative

Are you friendly, fast-paced, and passionate about creating a great customer experience? We’re looking for a Customer Service Representative to deliver a delightful experience for every customer while booking jobs into our 3-day board. If you thrive on communication, problem-solving, and helping the team win, this role is for you.

Big Task

Provide every customer with a delightful experience while booking jobs into the 3-day board and supporting the team’s scheduling success.

What You’ll Do

  • Handle inbound calls, outbound calls, chats, and online leads
  • Book appointments efficiently using the 3-day board
  • Deliver consistent service using the Six Steps of a Call
  • Support Home Care Club members with scheduling and renewals
  • Complete follow-up calls and administrative tasks as needed

KPIs

  • Raw inbound call booking rate of 37%+
  • Average handle time between 3–4.5 minutes
  • Quality score of 80%+
  • Minimum of 35 inbound touches per day

Core Values

Love. Team. Professionalism. Today.

Mission Statement

To be ever building the professionalism, integrity, and honor of the trades.

What You Bring

2–3 years of customer service or call center experience, strong communication and typing skills, Microsoft Office/Teams experience preferred, and a high school diploma or GED required.

Company Description

Thornton & Grooms is Trusted and guaranteed. We’ve been privately owned since 1937. Each day, over 200 customers invite us into their homes to help solve their plumbing, HVAC, drain, and Electrical problems and educate them on solutions. Our thousands of maintenance plan members provide steady work year-round.

https://thorntonandgrooms.com/