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Call Representative Jobs in Reading, PA (NOW HIRING)

AMMEGA

Call Center Representative

Reading, PA

$58K/yr

A day in the life of a CSR can look like Service customer requests for quotes and orders received through multiple channels of communication. Convert quotes to orders. Consult with sales, engineering ...

AMMEGA

Call Center Representative

Reading, PA · On-site

$15.25 - $19.25/hr

A day in the life of a CSR can look like Service customer requests for quotes and orders received through multiple channels of communication. Convert quotes to orders. Consult with sales, engineering ...

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Call Representative information

See Reading, PA salary details

$10

$17

$24

How much do call representative jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for call representative in Reading, PA is $17.20, according to ZipRecruiter salary data. Most workers in this role earn between $14.76 and $18.46 per hour, depending on experience, location, and employer.

What is the difference between Call Representative vs Customer Service Representative?

AspectCall RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, remote, or office settingsCall centers, retail, or office settings
Employer & Industry UsageTelecom, finance, healthcare, retailRetail, telecom, healthcare, hospitality
Common Search & ComparisonOften compared for communication roles involving callsBroader customer support roles including in-person interactions

The main difference between a Call Representative and a Customer Service Representative lies in their typical work environment and scope. Call Representatives primarily handle inbound or outbound calls in call centers or remote settings, focusing on specific inquiries or transactions. Customer Service Representatives may also work in call centers but often engage in broader customer support, including in-person interactions. Both roles require similar credentials and are vital in customer support across various industries.

What is the role of a call representative?

A call representative, also known as a customer service agent, handles inbound and outbound phone calls to assist customers with inquiries, resolve issues, and provide information about products or services. They often use customer relationship management (CRM) software and require good communication skills to ensure customer satisfaction.

What qualifications do you need to work as a call representative?

To work as a call representative, candidates typically need a high school diploma or equivalent. Strong communication skills, basic computer proficiency, and the ability to handle customer inquiries are essential. Some positions may require prior customer service experience or familiarity with specific call center software.

What cities near Reading, PA are hiring for Call Representative jobs?

Cities near Reading, PA with the most Call Representative job openings:

Call Representative jobs near you
Infographic showing various Call Representative job openings in Reading, PA as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 69% Physical, 1% Hybrid, and 30% Remote job distribution, with an average salary of $35,780 per year, or $17.2 per hour.

Call Center Representative

Reading, PA • On-site

Essig Plumbing, Heating and Cooling
See more jobs at Essig Plumbing, Heating and Coolingexternal

$18 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Job description

Health, Dental, and Vision Insurance
Paid Time Off
401K Retirement Plan
Essig Plumbing & Heating, LLC is in search of experienced Call Center Representatives to add to our team.
Essig Plumbing & Heating LLC is one of the fastest growing and top rated HVAC service companies in Berks county. Due to rapid growth, we are looking to hire immediately and have great advancement opportunities available. If you are hardworking, honest and take pride in providing excellent customer service we are looking for you!
Why Work for Essig:
  • Paid Time Off!
  • Health, Dental, Vision and Life Insurance
  • Managers work with your schedule - We are a Family Sensitive workplace and believe in balance
  • Opportunity for Advancement! We are a fast growing company that believes in growing our employees and hiring from within first

The role of the Call Center Representative is to book service appointments and do whatever is necessary to promote customer satisfaction.
QUALIFICATIONS
  • Develop a proven track record in customer service
  • IT competent; good typist and proficient with phone systems
  • Experience with CRM software
  • Ability to build trust and demonstrate empathy
  • Detailed oriented with strong organizational and communication skills
  • Team oriented: teachable; earned respect
  • Believes in, promotes, and lives out the company's visions and values

JOB DUTIES
  • Convert incoming customer calls into booked service appointments
  • Deliver call scripts with an authentic cadence; be clear, compelling and personable
  • Respond to customer requests, resolving issues and promoting the brand
  • Be professional and establish customer rapport
  • Participate in training to boost booked calls and practice outbound calling
  • Adhere to the company's plan for resolving customer complaints quickly and favorably
  • Maintain and update customer database with complete and accurate information
  • Plant the seed for the Essig Service Partner Plan
  • Responsible to meet the needs of the 3-Day Call Board

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