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Call Out Operator Jobs in Massachusetts (NOW HIRING)

Energy Transfer

Terminal Operator

East Boston, MA · On-site

Under general supervision of Terminal Supervisor is responsible for operating all Terminal ... Subject to shift hold over or shift reassignment, as well as call out at all hours. Required to ...

Energy transfer

Terminal Operator

Boston, MA · On-site

Under general supervision of Terminal Supervisor is responsible for operating all Terminal ... Subject to shift hold over or shift reassignment, as well as call out at all hours. Required to ...

Energy Transfer

Terminal Operator

Boston, MA · On-site

Under general supervision of Terminal Supervisor is responsible for operating all Terminal ... Subject to shift hold over or shift reassignment, as well as call out at all hours. Required to ...

Westfield Bank

Call Center Agent

Westfield, MA · On-site

$15.75 - $20.50/hr

... out-of-band questions. * Assist callers with account inquiries, product inquiries, problem ... Perform account and person maintenance in the core operating system including, but not limited to ...

Westfield Bank

Call Center Agent

Westfield, MA · On-site

$15.75 - $20.50/hr

... out-of-band questions. * Assist callers with account inquiries, product inquiries, problem ... Perform account and person maintenance in the core operating system including, but not limited to ...

Westfield Bank

Call Center Agent

Westfield, MA · On-site

$25.92 - $38.88/hr

... out-of-band questions. * Assist callers with account inquiries, product inquiries, problem ... Perform account and person maintenance in the core operating system including, but not limited to ...

Westfield Bank

Call Center Agent

Westfield, MA · On-site

$25.92 - $38.88/hr

... out-of-band questions. * Assist callers with account inquiries, product inquiries, problem ... Perform account and person maintenance in the core operating system including, but not limited to ...

Beverly Hospital

Telecommunications Operator

Beverly, MA · On-site

$17 - $22.88/hr

... out of the hospital. The Telecommunications Operator requires High School diploma or equivalent ... Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium ...

Beverly Hospital

Telecommunications Operator

Beverly, MA · On-site

$17 - $22.88/hr

... transfer out of the hospital. MINIMUM QUALIFICATIONS * The switchboard operator requires High ... Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium ...

TEKsystems

Hospital Service Operator

Boston, MA

$22 - $25/hr

Qualifications * Customer service experience required; call center experience preferred ... Job Type & Location This is a Contract to Hire position based out of Boston, MA. Pay and Benefits ...

Traditional Breads

Production Supervisor

Lynn, MA · On-site

Works closely with HR regarding staffing needs in the event of an employee call-out or no-show ... Ensure reporting team members are fully trained across all areas including operating equipment ...

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Call Out Operator information

What is the difference between Call Out Operator vs Maintenance Technician?

AspectCall Out OperatorMaintenance Technician
Required CredentialsHigh school diploma, on-the-job trainingHigh school diploma, technical certifications often preferred
Work EnvironmentIndustrial sites, construction, utilitiesFactories, plants, facilities maintenance
Employer & Industry UsageUtilities, construction, manufacturingManufacturing, facilities management, industrial sectors
Common Search & Comparison IntentUnderstanding job roles, responsibilities, and qualificationsTechnical skills, maintenance tasks, certifications

While both roles operate in industrial and utility environments, a Call Out Operator primarily responds to emergency or scheduled calls to operate equipment or systems, often requiring quick decision-making. Maintenance Technicians focus on routine and preventive maintenance, troubleshooting, and repairs. The roles overlap in industry setting and credentials but differ in daily responsibilities and scope of work.

What are some common challenges faced by call out operators, and how can they be managed effectively?

One of the main challenges for Call Out Operators is handling high call volumes while maintaining a positive and professional attitude. They may also encounter difficult or unresponsive contacts, requiring patience and strong communication skills. To manage these challenges, it's important to stay organized, use scripts effectively, and leverage support from team leads or supervisors. Regular team meetings and training sessions can also provide valuable strategies for managing stress and improving call outcomes.

What is a call out operator?

A Call Out Operator is a professional responsible for making outbound calls, often on behalf of a company or organization. Their main duties include contacting clients or customers to provide information, conduct surveys, collect debts, or arrange appointments. Call Out Operators must have strong communication skills and be comfortable handling a high volume of calls. They often work in call centers or remotely and are expected to accurately document call outcomes and follow company protocols.

What are the key skills and qualifications needed to thrive as a call out operator?

To excel as a Call Out Operator, you need strong verbal communication, attention to detail, and basic data entry skills, often supported by a high school diploma or equivalent. Familiarity with call center software, CRM systems, and auto-dialing tools is typically required. Outstanding customer service orientation, patience, and the ability to remain calm under pressure are vital soft skills in this role. These abilities ensure accurate message delivery, efficient call handling, and a positive experience for both clients and recipients.
What cities in Massachusetts are hiring for Call Out Operator jobs? Cities in Massachusetts with the most Call Out Operator job openings:
Call Out Operator jobs near you

Terminal Operator

Energy Transfer Equity Lp

East Boston, MA

Full-time

Posted 25 days ago

Energy Transfer rating

9.0

Company rating: 9.0 out of 10

Based on 64 frontline employees who took The Breakroom Quiz

3rd of 86 rated oil and gas companies

Job description

Energy Transfer is a master limited partnership that owns and operates one of the largest and most diversified portfolios of energy assets in the United States. In total, the Company owns and operates approximately 62,500 miles of natural gas, crude oil, refined products, and natural gas liquids pipelines, terminals, and acquisition and marketing assets which are used to facilitate the purchase and sale of crude oil, natural gas, natural gas liquids, and refined products.


 

Primary Responsibilities:

Under general supervision of Terminal Supervisor is responsible for operating all Terminal equipment in connection with receiving, storing, transferring, and loading of petroleum products.

  • Gauges all storage tanks and takes meter readings for all products on a daily basis. Calculates and inputs all product inventories and meter readings into appropriate systems. Prints out various daily and monthly reports from various systems and verifies for accuracy.
  • Performs all daily and monthly reconciliation of product inventories and thru-puts. Calibrates and adjustments all additive injection systems as required. Completes all required additive Volumetric Additive Reconciliation documentation on a monthly basis.
  • Takes product samples as required and performs required Quality Control tests and maintains Product Quality Log. Performs all daily, monthly, quarterly, semi-annual, and annual maintenance and compliance inspections, and maintains required logs as appropriate in a neat and professional manner.
  • Ensures that all Terminal equipment, including safety devices and systems are functioning properly, and reports any and all equipment failures to supervisor. Performs daily walk around inspections to identify any potential risks and ensure good housekeeping standards are maintained at all times.
  • Issues work permits to contractors performing work at Terminal. Including ensuring that pre-job safety meetings, lockout - tag-out, confined space entry, and gas tech monitoring requirements are met for all work performed at the Terminal. Recognizes and corrects unsafe acts or conditions and/or stops work. Ensures that all contractors follow Company Policies and Procedures when accessing or working in the Terminal. Ensures that all customers and vendors accessing Terminal follow all Terminal Policies and Procedures.
  • Must implement Terminal Emergency Plans in the event of an Environmental, Safety, Health, or Security Incident at the Terminal. Coordinates Emergency Response activities until relieved by supervisor or management personnel.
  • Communicates product outages and equipment downtime to supervisor, customers, and other impacted parties in a prompt fashion. Performs light maintenance on Terminal Equipment as required.
  • Subject to shift hold over or shift reassignment, as well as call out at all hours. Required to carry a pager or cell phone. 
  • Must be able to obtain and maintain a TWIC
Minimum Requirements:
  • A High School Graduate, or equivalent.
  • Must be dependable and able work with little or no supervision.
  • Must be able to use basic hand tools. Must be able to operate all products testing equipment necessary to obtain accurate results.
  • Must be proficient in mathematics and able to perform all required calculations with or without the use of a calculator.
  • Must be proficient with computers. Must have a working knowledge of Windows Applications.
  • Must be able to communicate clearly and effectively, both orally and written.
  • Must have and maintain a valid driver's license for state of residence.
  • Must be able to recognize color differences in product samples.
  • Must be able to work out of doors in extreme weather and perform heavy physical labor in a safe manner and the ability to climb heights in excess of 60.
Special Considerations:
  • We seek someone with integrity, who is passionate about their work; takes ownership of his/her results, and can represent Energy Transfer 

#LI-DNP
Equal Opportunity Employer/Disability/Vet

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