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Call Monitoring Jobs in Utah (NOW HIRING)

Fox Pest Control

Nesting Team Lead

Logan, UT · On-site

$20 - $22/hr

Monitor live calls, emails, or other customer interactions depending on business needs. * Deliver ... Strong understanding of customer service metrics, quality expectations, and call/contact handling ...

Arbella Service Company

$76K - $95K/yr

Monitor, Manage and Support Call Tower & Microsoft Teams Reporting and Admin portal * General IT Support: * Provide technical support to ITSC * Manage Cherwell incidents and service requests assigned ...

Bearingstar Insurance

$76K - $95K/yr

Monitor, Manage and Support Call Tower & Microsoft Teams Reporting and Admin portal * General IT Support: * Provide technical support to ITSC * Manage Cherwell incidents and service requests assigned ...

NICE

Senior Carrier Routing Engineer

Sandy, UT · Hybrid

$98K - $135K/yr

Monitors multi-carrier traffic and routing performance, using reporting and troubleshooting to catch and resolve deviations before they affect customers. Handles carrier routing issues, including ...

A First Name Basis

Care Support Associate I

Ogden, UT · On-site

$16/hr

Maintain and optimize daily schedules to ensure client shifts are filled promptly; monitor ... Communication & Call Handling: Manage high-volume inbound calls with professionalism; respond ...

NICE

Senior Carrier Routing Engineer

Sandy, UT · On-site

$99K - $136K/yr

... call flows. How will you make an impact? * Builds and manages routing schemes for Toll-Free and Termination traffic to ensure efficient network performance. * Monitors traffic to ensure it meets ...

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How much do call monitoring jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for call monitoring in Utah is $16.31, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $17.50 per hour, depending on experience, location, and employer.

What's a good job for overthinkers?

Call monitoring involves listening to and evaluating customer service calls, which can suit overthinkers who enjoy attention to detail and analysis. The role requires strong listening skills, patience, and the ability to focus on specific aspects of conversations, often in a quiet environment. It can be a good fit for those who prefer structured tasks and clear guidelines.

What are the key skills and qualifications needed to thrive as a Call Monitoring Specialist, and why are they important?

To thrive as a Call Monitoring Specialist, you need strong analytical skills, attention to detail, and a background in customer service or quality assurance. Familiarity with call recording software, CRM systems, and quality monitoring tools, along with certifications like COPC or Six Sigma, is often required. Excellent communication, objectivity, and the ability to provide constructive feedback are vital soft skills in this role. These abilities ensure accurate evaluation of customer interactions, consistent service quality, and ongoing staff development.

What is the difference between Call Monitoring vs Call Center Agent?

AspectCall MonitoringCall Center Agent
Primary RoleSupervising and evaluating calls for quality assuranceHandling customer calls and providing support
Required SkillsCommunication, listening, coachingCustomer service, problem-solving
Work EnvironmentQuality assurance teams, supervisorsCall centers, customer support centers
CertificationsOptional, related to quality managementCustomer service certifications often preferred

Call Monitoring focuses on overseeing and assessing call quality, while Call Center Agents directly interact with customers. Both roles are essential in customer service operations but serve different functions within the industry.

How can I make 2000 a week working from home?

In call monitoring roles, earning $2000 a week typically requires working full-time hours, often 40 or more hours, and gaining experience or specialized skills such as quality assurance, coaching, or advanced software knowledge. Some positions offer performance-based bonuses or higher pay for specialized industries, but reaching this income level consistently may also involve multiple part-time roles or freelance opportunities in related fields.

What is call monitoring?

Call monitoring is the process of listening to and evaluating phone calls between customer service representatives and customers. This practice is commonly used in call centers to assess agent performance, ensure quality assurance, and identify areas for training and improvement. Supervisors or quality assurance teams typically use call monitoring tools to review live or recorded calls. The insights gained help companies enhance customer satisfaction and maintain service standards.

How to make $1000 a week remotely?

In call monitoring roles, earning $1000 a week remotely typically requires working full-time hours, often 40 or more per week, and gaining experience or certifications that increase your pay rate. Some positions pay hourly, while others may offer performance-based incentives, so developing strong communication and technical skills can help increase earnings. Consistent scheduling and seeking roles with higher pay scales or bonuses can also contribute to reaching this income level.

How does call monitoring work?

Call monitoring in a call monitoring role involves listening to or recording customer service calls to assess agent performance, ensure quality standards, and provide feedback. It often uses specialized software or tools that enable supervisors to listen in real-time or review recorded calls, supporting training and compliance efforts.

What are some common challenges faced in a Call Monitoring role, and how can they be addressed?

Professionals in Call Monitoring often face challenges such as handling a high volume of calls to review, maintaining objectivity while evaluating diverse communication styles, and balancing consistency with changing company standards. Staying organized and developing a clear rubric for assessment can help manage these challenges. Regular calibration sessions with team members ensure everyone is aligned on evaluation criteria, and ongoing training helps refine both technical and interpersonal evaluation skills.
What are popular job titles related to Call Monitoring jobs in Utah? For Call Monitoring jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Call Monitoring jobs in Utah look for? The top searched job categories for Call Monitoring jobs in Utah are:
Call Monitoring jobs near you
Infographic showing various Call Monitoring job openings in Utah as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 75% Full Time, 18% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $33,918 per year, or $16.3 per hour.
Nesting Team Lead

Nesting Team Lead

Fox Pest Control

Logan, UT • On-site

$20 - $22/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

Fox Pest Control rating

6.6

Company rating: 6.6 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

19th of 33 rated pest control companies

Job description

Overview
The Nesting Team Leader supports newly trained Customer Service Representatives as they transition into live customer interactions.
This role provides real-time coaching, performance feedback, quality guidance, and operational support to help new hires build confidence, improve accuracy, and successfully move into full production.
The ideal candidate is a strong communicator, patient coach, and service-focused leader who can balance support with accountability.
Responsibilities
Key Responsibilities:
  • Provide hands-on support and coaching to new Customer Service Representatives during the nesting period.
  • Monitor live calls, emails, or other customer interactions depending on business needs.
  • Deliver real-time coaching, side-by-side support, and post-interaction feedback.
  • Help new hires build confidence using systems, processes, scripts, knowledge bases, and customer service standards.
  • Reinforce training concepts and ensure consistent application in live customer situations.

Performance Management:
  • Track new hire performance against nesting expectations, including quality, attendance, schedule adherence, productivity, customer satisfaction, and call handling.
  • Identify skill gaps and create focused coaching plans for individuals or groups.
  • Provide daily or weekly performance updates to Training and CS leadership.
  • Escalate concerns when a new hire may need additional support, extended nesting, or performance intervention.
  • Recognize strong performance and help prepare high-performing new hires for full production.
  • Share regular performance updates with leadership

Quality and Customer Experience:
  • Review customer interactions for accuracy, professionalism, empathy, compliance, and resolution quality.
  • Partner with Quality Assurance, Training, and Operations to ensure feedback is aligned.
  • Ensure new hires understand the connection between customer experience, policy accuracy, and business outcomes.
  • Model excellent customer service behaviors and de-escalation techniques.

Team Leadership:
  • Create a supportive, structured, and engaging nesting environment.
  • Lead role plays, check-ins, skill refreshers, and end-of-day recaps.
  • Encourage accountability while maintaining a safe learning space.
  • Serve as the first point of contact for questions, process clarification, and live customer scenario support.
  • Promote teamwork, engagement, and a positive onboarding experience.

Cross-Functional Partnership:
  • Partner with Trainers to provide feedback on training effectiveness, knowledge gaps, and onboarding improvements.
  • Work with Operations leaders to ensure nesting expectations align with production standards.
  • Share trends, process confusion, system issues, and recurring customer scenarios with appropriate departments.

Qualifications
Required Qualifications:
  • Strong understanding of customer service metrics, quality expectations, and call/contact handling standards.
  • Ability to coach others with patience, clarity, and professionalism.
  • Strong communication, problem-solving, and decision-making skills.
  • Comfortable using multiple systems while assisting team members in real time.
  • Ability to remain calm and supportive in high-volume or high-pressure situations.
  • Reliable attendance and professionalism

Preferred Qualifications:
  • Previous experience as a Team Lead, Trainer, Mentor, SME, Quality Analyst, or Lead CSR.
  • Experience supporting new hire nesting or onboarding.
  • Familiarity with contact center platforms such as Five9, Verint, Zendesk, Salesforce, or similar systems.
  • Experience with voice, chat, text, email, billing, scheduling, retention, or escalated customer interactions.

Key Competencies:
  • Coaching and Feedback Delivery
  • Emotional Intelligence
  • Customer Focus
  • Accountability
  • Adaptability
  • Problem Solving
  • Process Knowledge
  • Leadership Presence
  • Communication
  • Performance Awareness
  • Team Development

What Success Looks Like:
  • New hires successfully transition to production-ready performance.
  • Measurable improvement in quality, confidence, and productivity.
  • Reduced repeat questions and errors during onboarding.
  • Achievement of nesting performance benchmarks.
  • Positive new hire experience and engagement
  • Clear communication of trends and opportunities to leadership.

What we offer:
  • Starting pay at $20 - $22 hr.
  • Full-time hours 8:30 AM - 5 PM M-F
  • PTO / Paid Holidays
  • Health Insurance including Medical, Dental, and Vision
  • 401k
  • Employee Stock Purchase Plan

Fox Pest Control is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer
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