ZipRecruiter

Log In

1

Call Monitoring Jobs in Utah (NOW HIRING)

Mira Home

Director of Call Center Operations

Orem, UT · On-site

$110K - $125K/yr

As the Director of Call Center Operations, you will own the systems, people-readiness, and quality ... Monitor real-time performance and intraday adjustments to protect Service Level (SLA) and occupancy

Imh

$18.85 - $25.61/hr

Specific responsibilities include emergency and non-emergency call taking, intrusion and duress alarm monitoring, and viewing security video footage from multiple locations. Scheduling Details PRN ...

Mira Home

Workforce Management Specialist

Orem, UT · On-site

$20/hr

Support long-term capacity planning by analyzing trends in call volume, handle time, and staffing requirements Real-Time Management & Adherence * Monitor real-time adherence and intraday performance ...

Fox Pest Control

Nesting Team Lead

Logan, UT · On-site

$20 - $22/hr

Monitor live calls, emails, or other customer interactions depending on business needs. * Deliver ... Strong understanding of customer service metrics, quality expectations, and call/contact handling ...

next page

Showing results 1-20

All JobsCall Monitoring JobsCall Monitoring Jobs in Utah

Call Monitoring information

See Utah salary details

$9

$16

$22

How much do call monitoring jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for call monitoring in Utah is $16.31, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $17.50 per hour, depending on experience, location, and employer.

What's a good job for overthinkers?

Call monitoring involves listening to and evaluating customer service calls, which can suit overthinkers who enjoy attention to detail and analysis. The role requires strong listening skills, patience, and the ability to focus on specific aspects of conversations, often in a quiet environment. It can be a good fit for those who prefer structured tasks and clear guidelines.

What are the key skills and qualifications needed to thrive as a Call Monitoring Specialist, and why are they important?

To thrive as a Call Monitoring Specialist, you need strong analytical skills, attention to detail, and a background in customer service or quality assurance. Familiarity with call recording software, CRM systems, and quality monitoring tools, along with certifications like COPC or Six Sigma, is often required. Excellent communication, objectivity, and the ability to provide constructive feedback are vital soft skills in this role. These abilities ensure accurate evaluation of customer interactions, consistent service quality, and ongoing staff development.

What is the difference between Call Monitoring vs Call Center Agent?

AspectCall MonitoringCall Center Agent
Primary RoleSupervising and evaluating calls for quality assuranceHandling customer calls and providing support
Required SkillsCommunication, listening, coachingCustomer service, problem-solving
Work EnvironmentQuality assurance teams, supervisorsCall centers, customer support centers
CertificationsOptional, related to quality managementCustomer service certifications often preferred

Call Monitoring focuses on overseeing and assessing call quality, while Call Center Agents directly interact with customers. Both roles are essential in customer service operations but serve different functions within the industry.

How can I make 2000 a week working from home?

In call monitoring roles, earning $2000 a week typically requires working full-time hours, often 40 or more hours, and gaining experience or specialized skills such as quality assurance, coaching, or advanced software knowledge. Some positions offer performance-based bonuses or higher pay for specialized industries, but reaching this income level consistently may also involve multiple part-time roles or freelance opportunities in related fields.

What is call monitoring?

Call monitoring is the process of listening to and evaluating phone calls between customer service representatives and customers. This practice is commonly used in call centers to assess agent performance, ensure quality assurance, and identify areas for training and improvement. Supervisors or quality assurance teams typically use call monitoring tools to review live or recorded calls. The insights gained help companies enhance customer satisfaction and maintain service standards.

How to make $1000 a week remotely?

In call monitoring roles, earning $1000 a week remotely typically requires working full-time hours, often 40 or more per week, and gaining experience or certifications that increase your pay rate. Some positions pay hourly, while others may offer performance-based incentives, so developing strong communication and technical skills can help increase earnings. Consistent scheduling and seeking roles with higher pay scales or bonuses can also contribute to reaching this income level.

How does call monitoring work?

Call monitoring in a call monitoring role involves listening to or recording customer service calls to assess agent performance, ensure quality standards, and provide feedback. It often uses specialized software or tools that enable supervisors to listen in real-time or review recorded calls, supporting training and compliance efforts.

What are some common challenges faced in a Call Monitoring role, and how can they be addressed?

Professionals in Call Monitoring often face challenges such as handling a high volume of calls to review, maintaining objectivity while evaluating diverse communication styles, and balancing consistency with changing company standards. Staying organized and developing a clear rubric for assessment can help manage these challenges. Regular calibration sessions with team members ensure everyone is aligned on evaluation criteria, and ongoing training helps refine both technical and interpersonal evaluation skills.
What are popular job titles related to Call Monitoring jobs in Utah? For Call Monitoring jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Call Monitoring jobs in Utah look for? The top searched job categories for Call Monitoring jobs in Utah are:
Call Monitoring jobs near you
Infographic showing various Call Monitoring job openings in Utah as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 75% Full Time, 18% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $33,918 per year, or $16.3 per hour.
Account Development Manager (ADM) - Hybrid Remote

Account Development Manager (ADM) - Hybrid Remote

Patient Prism LLC

Lehi, UT • On-site

$19/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago

Job description

At Patient Prism, we know that the key to growth is in a high-performing sales team. That's why we are seeking a qualified account development. manager (ADM) in the Lehi area to find and screen potential customers who can benefit from our industry leading artificial intelligence call monitoring and coaching software. As the first line of communication with prospects, ideal ADMs have a strong understanding of the sales process, excelling at researching leads, starting new relationships, and setting our Senior Account Executives up for success. You should be a quick learner and have the ability to showcase what Patient Prism can provide in a compelling way. Every potential customer is an opportunity for you to boost top-line revenue growth, customer acquisition levels, and profitability.


What you'll get to do:

  • Represent our company's products and services and meet new people everyday

  • Partner with our sales team to generate meetings and sales pipeline.

  • Use a variety of methods (email, phone, social media) to engage prospects

  • Ask questions about the prospect's business challenges and help them understand how Patient Prism may be able to help solve those challenges

  • Qualify leads to determine if prospect fits the buying criteria (budget, authority, needs)

  • Manage, track and report all data and activities in the CRM

  • Achieve monthly quotas + daily KPI’s


Skills and Qualifications:

  • 2-3 years of sales, marketing or customer service experience, with a history of goals
  • Strong communication skills via phone, email and social media
  • Experience in fast-paced, dynamic environment
  • Consistent track record of overachieving
  • Empathic listener and persuasive communicator
  • Competitive, resilient, and highly motivated
  • Coachable and desire to learn
  • A great attitude and love for teamwork
  • Proficiency with Hubspot or other CRM software (preferred)
  • Prior experience as a sales development rep with a track record of achieving sales quotas (preferred)


What's in it for you?
Patient Prism offers a competitive base pay with monthly commission that is always uncapped! Additional benefits include (but are not limited to):

  • Competitive Salary (starting at $19/hr + commission!)

  • 2 weeks of PTO + 8 paid holidays

  • 100% Paid Medical, Dental, & Vision Insurance for our employees!

  • FSA (Flexible Spending Account)

  • 401(k) Retirement Plan + company matching


Perks you’ll love:

  • Hybrid-Remote work options

  • Fun & supportive team (we’re cool)

  • Casual dress code & relaxed work environment

  • Flexible schedule & NO weekends!

  • Unlimited office snacks & drinks!

  • Free lunches

  • Continuous learning and development

  • Great opportunities for internal promotions and career advancement

  • Collaboration with our Team Slack

  • An inclusive, tight knit environment that thrives on camaraderie and competitiveness

  • New laptop (your choice of Mac or Windows)

  • Fun company swag!

  • A positive and thriving company culture that understands work/life balance

  • Company newsletters, team shares, quizzes, prizes, events, and celebrations

More about Patient Prism:

Patient Prism holds five utility patents issued by the USPTO and is the only call tracking company that leverages artificial intelligence and human call coaching validation to deliver patients directly to dental practices. Successful dental practices use Patient Prism to track and analyze new patient calls, identify and schedule high-value patients, receive alerts and expert call coaching to win back missed new patient opportunities, train team members, and receive real-time intelligence to improve staffing, the new patient experience, and practice marketing.

www.patientprism.com

**We are an equal opportunity employer and we are committed to hiring a talented and diverse team with many perspectives, and backgrounds. Decisions are made based on qualifications, merit, and business needs. We do not discriminate on the basis of race, age, religion, national origin, gender, color, sexual orientation, veteran status, marital status, or disability status**