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Call Monitoring Jobs in Pennsylvania (NOW HIRING)

Krise Transportation, Inc.

Monitor

Farrell, PA · On-site

You will assist our drivers by monitoring student behavior and ensuring the safety of children as ... Fill out the application and a Company representative will call you to get the process started!

Merakey

Security Guard

Philadelphia, PA · On-site

$15.75 - $19/hr

Call monitoring Company when the alarm system is bypassed and for testing. Alert building of malfunction and place on fire watch. * Escort emergency vehicles -Police-Fire- or ambulance to locations ...

Salvation Army Eastern Territory

Monitor

Allentown, PA · On-site

Follow proper call off procedures. Be available to cover shifts as needed i.e., holidays, to cover sick, vacation, etc. Orient and train newly hired monitors. Report to the Director or Caseworker any ...

Merakey

Security Guard

Philadelphia, PA · On-site

$15.75 - $19/hr

Call monitoring Company when the alarm system is bypassed and for testing. Alert building of malfunction and place on fire watch. * Escort emergency vehicles -Police-Fire- or ambulance to locations ...

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All JobsCall Monitoring JobsCall Monitoring Jobs in Pennsylvania

Call Monitoring information

See Pennsylvania salary details

$10

$17

$25

How much do call monitoring jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for call monitoring in Pennsylvania is $17.95, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $19.28 per hour, depending on experience, location, and employer.

What is call monitoring?

Call monitoring is the process of listening to and evaluating phone calls between customer service representatives and customers. This practice is commonly used in call centers to assess agent performance, ensure quality assurance, and identify areas for training and improvement. Supervisors or quality assurance teams typically use call monitoring tools to review live or recorded calls. The insights gained help companies enhance customer satisfaction and maintain service standards.

What are the key skills and qualifications needed to thrive as a call monitoring specialist?

To thrive as a Call Monitoring Specialist, you need strong analytical skills, attention to detail, and a background in customer service or quality assurance. Familiarity with call recording software, CRM systems, and quality monitoring tools, along with certifications like COPC or Six Sigma, is often required. Excellent communication, objectivity, and the ability to provide constructive feedback are vital soft skills in this role. These abilities ensure accurate evaluation of customer interactions, consistent service quality, and ongoing staff development.

What are some common challenges faced in a call monitoring role, and how can they be addressed?

Professionals in Call Monitoring often face challenges such as handling a high volume of calls to review, maintaining objectivity while evaluating diverse communication styles, and balancing consistency with changing company standards. Staying organized and developing a clear rubric for assessment can help manage these challenges. Regular calibration sessions with team members ensure everyone is aligned on evaluation criteria, and ongoing training helps refine both technical and interpersonal evaluation skills.

What is the difference between Call Monitoring vs Call Center Agent?

AspectCall MonitoringCall Center Agent
Primary RoleSupervising and evaluating calls for quality assuranceHandling customer calls and providing support
Required SkillsCommunication, listening, coachingCustomer service, problem-solving
Work EnvironmentQuality assurance teams, supervisorsCall centers, customer support centers
CertificationsOptional, related to quality managementCustomer service certifications often preferred

Call Monitoring focuses on overseeing and assessing call quality, while Call Center Agents directly interact with customers. Both roles are essential in customer service operations but serve different functions within the industry.

What does a call monitoring do?

A call monitoring professional reviews and evaluates phone calls to ensure quality, compliance, and customer service standards. They listen to recorded calls, provide feedback, and may use call monitoring software to track performance metrics. This role often requires attention to detail and communication skills.

What are the most commonly searched types of Call Monitoring jobs in Pennsylvania?

The most popular types of Call Monitoring jobs in Pennsylvania are:

What are popular job titles related to Call Monitoring jobs in Pennsylvania?

For Call Monitoring jobs in Pennsylvania, the most frequently searched job titles are:

What job categories do people searching Call Monitoring jobs in Pennsylvania look for?

The top searched job categories for Call Monitoring jobs in Pennsylvania are:

Call Monitoring jobs near you
Infographic showing various Call Monitoring job openings in Pennsylvania as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 15% Part Time, 5% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $37,346 per year, or $18 per hour.

Bilingual Call Center Representative

Fieldprint

Warminster, PA • On-site

$17.70/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

Job description

About Us

At Fieldprint, we're more than a leader in identity management services - we're a team driven by purpose, innovation, and a commitment to making a difference.

We provide a full range of secure, efficient services including Livescan fingerprinting, fingerprint enrollment, Form I-9 Section 2 completion, badge photography and processing, and fitness determinations for a wide range of clients - from corporations and non-profits to federal, state, tribal, and local government agencies.

As a pioneer in the industry, we've built a reputation for developing advanced technology that delivers fast, accurate results. But what truly sets us apart is our people.

Fieldprint is powered by a diverse team of thoughtful, dedicated professionals who bring kindness, collaboration, and passion to everything we do. If you're looking to grow your career in a mission-driven environment where your contributions matter, we'd love to meet you.

Job Description

Fieldprint call center representatives take incoming calls from customers and clients relating to our electronic fingerprinting and identity management services. 

This is an on-site position located in Warminster, PA.  The rate of pay for this position is $17.70/hour.

We are seeking the following shift:

Monday-Friday 2pm-10pm

Training is the first 6 weeks from 9:30am-5:30pm

Responsibilities
  • Receive incoming calls regarding fingerprinting requests
  • Determine locations via phone/computer for fingerprint collection
  • Follow up with fingerprinting site vendors to obtain all related documentation
  • Prepare and send welcome packets to new clients
  • Process fingerprints and channel to the appropriate agency
  • Monitor and maintain call center telephone line
Required Skills
  • Must be bilingual in Spanish
  • Excellent phone, computer, and administrative skills
  • Excellent customer service skills
  • Professional and positive attitude
  • Ability to work in a fast paced environment
  • Proficiency in Microsoft Office suite, including Word and Excel
  • Bilingual in Spanish a plus, but not required.
Education

The candidate we are seeking will have at minimum a high school diploma or equivalent.

Benefits

Fieldprint offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.

  • Medical, dental and vision coverage with spouse/family coverage options
  • 401K plan with generous company match
  • Flexible spending accounts
  • Voluntary insurance coverage plans (life, disability, etc.)
  • Paid lunch breaks
  • Paid time off
  • Paid holidays
  • Paid training program/ Internal employee development
  • Overtime options available
  • Casual dress code
  • Flexible work schedules
  • Employee referral bonus program
Additional Information

All candidates are subject to a drug test and a background screening.

Fieldprint, Inc is an equal opportunity employer. Qualified candidates will be considered in a non-discriminatory manner without regard to legally protected characteristics.

Employment Type: FULL_TIME

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