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Call Monitoring Jobs in Georgia (NOW HIRING)

Monitor and manage KPIs, performance metrics, and productivity standards. * Foster a culture of ... Minimum 5 years of call center management experience. * Associate's degree or equivalent ...

... Monitor operational performance metrics, service levels, productivity, and quality standards ... volume call center or operations environments in regulated, service-driven settings, with ...

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Call Monitoring information

What's a good job for overthinkers?

Call monitoring involves listening to and evaluating customer service calls, which can suit overthinkers who enjoy attention to detail and analysis. The role requires strong listening skills, patience, and the ability to focus on specific aspects of conversations, often in a quiet environment. It can be a good fit for those who prefer structured tasks and clear guidelines.

What are the key skills and qualifications needed to thrive as a Call Monitoring Specialist, and why are they important?

To thrive as a Call Monitoring Specialist, you need strong analytical skills, attention to detail, and a background in customer service or quality assurance. Familiarity with call recording software, CRM systems, and quality monitoring tools, along with certifications like COPC or Six Sigma, is often required. Excellent communication, objectivity, and the ability to provide constructive feedback are vital soft skills in this role. These abilities ensure accurate evaluation of customer interactions, consistent service quality, and ongoing staff development.

What is the difference between Call Monitoring vs Call Center Agent?

AspectCall MonitoringCall Center Agent
Primary RoleSupervising and evaluating calls for quality assuranceHandling customer calls and providing support
Required SkillsCommunication, listening, coachingCustomer service, problem-solving
Work EnvironmentQuality assurance teams, supervisorsCall centers, customer support centers
CertificationsOptional, related to quality managementCustomer service certifications often preferred

Call Monitoring focuses on overseeing and assessing call quality, while Call Center Agents directly interact with customers. Both roles are essential in customer service operations but serve different functions within the industry.

How can I make 2000 a week working from home?

In call monitoring roles, earning $2000 a week typically requires working full-time hours, often 40 or more hours, and gaining experience or specialized skills such as quality assurance, coaching, or advanced software knowledge. Some positions offer performance-based bonuses or higher pay for specialized industries, but reaching this income level consistently may also involve multiple part-time roles or freelance opportunities in related fields.

What is call monitoring?

Call monitoring is the process of listening to and evaluating phone calls between customer service representatives and customers. This practice is commonly used in call centers to assess agent performance, ensure quality assurance, and identify areas for training and improvement. Supervisors or quality assurance teams typically use call monitoring tools to review live or recorded calls. The insights gained help companies enhance customer satisfaction and maintain service standards.

How to make $1000 a week remotely?

In call monitoring roles, earning $1000 a week remotely typically requires working full-time hours, often 40 or more per week, and gaining experience or certifications that increase your pay rate. Some positions pay hourly, while others may offer performance-based incentives, so developing strong communication and technical skills can help increase earnings. Consistent scheduling and seeking roles with higher pay scales or bonuses can also contribute to reaching this income level.

How does call monitoring work?

Call monitoring in a call monitoring role involves listening to or recording customer service calls to assess agent performance, ensure quality standards, and provide feedback. It often uses specialized software or tools that enable supervisors to listen in real-time or review recorded calls, supporting training and compliance efforts.

What are some common challenges faced in a Call Monitoring role, and how can they be addressed?

Professionals in Call Monitoring often face challenges such as handling a high volume of calls to review, maintaining objectivity while evaluating diverse communication styles, and balancing consistency with changing company standards. Staying organized and developing a clear rubric for assessment can help manage these challenges. Regular calibration sessions with team members ensure everyone is aligned on evaluation criteria, and ongoing training helps refine both technical and interpersonal evaluation skills.
What are popular job titles related to Call Monitoring jobs in Georgia? For Call Monitoring jobs in Georgia, the most frequently searched job titles are:
Infographic showing various Call Monitoring job openings in Georgia as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 75% Full Time, 17% Part Time, 1% Temporary, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.
Monitor Tech - Central Monitoring Unit (Nights)

Monitor Tech - Central Monitoring Unit (Nights)

Tanner Health System

Carrollton, GA

$16 - $20.75/hr

Full-time

Posted 27 days ago


Job description

The Monitor Technician is responsible issuing telemetry units, for continuous monitoring of all telemetry patients,recognition of life threatning arrhythmias, discontinuation of telemetry when ordered, and the clerical steps involved in the telemetry process. Responsible for assisting with all clerical activities on the unit in conjunction with or in the absence of the unit secretary. Assists with promotion of patient safety and falls prevention on the unit by answering patient call lights and monitoring bed alarms and ascertaining appropriate response is initiated.

Required Knowledge & Skills

Education: High School Diploma or GED

Experience: One year of related experience. Requires a working knowledge of standard practices and procedures.

Licenses and Certifications

NONE REQUIRED

Supervision

No supervisory responsibility.

Qualifications

Completion of telemetry and cardiac arrhythmia class. Must pass arrhythmia test within 60 days of starting in role.

One year Monitor Tech experience at Tanner required or achievement of CRAT Certification (Certified Rhythm Analysis Technician) or NTA Certification (National Telemetry Association).

External candidates with two (2) years monitor tech experience outside of Tanner or up to date CRAT or NTA certification will be eligible for level II on hire.

Statement Of Employment Philosophy

Being a part of Tanner Health System is more than a job, it is a promise we make to treat every patient with exceptional service every time they walk through our doors. Service excellence is the foundation of our organizational culture and the expectations we all set for each other, our patients, physicians and our community. All employees agree to abide by a set of service standards. These standards are the promise we make to provide the best care possible, and represent our beliefs, values and who we strive to become. We each commit to making Tanner Health System a great place for our employees to work, for patients to receive care and for physicians to practice medicine.

Functions

Area of Responsibilities

TELEMETRY MONITORING: Issues and discontinues telemetry. Makes appropriate changes in computer regarding patient status. Continuously monitors all telemetry patients. Recognizes normal and abnormal as well as life threatening rhythms. Demonstrates appropriate actions for various rhythms. Runs rhythm strips as per policy and PRN. Documents PR interval, QRS duration, QT interval, rate and interpretation of rhythm. Documents changes in rhythms and communications with charge nurses and physicians or mid-level providers on the telemetry intervention in PCS.

CARE OF TELEMETRY PATIENT Appropriately notifies nursing personnel of any changes in patient rhythm or telemetry reception. Demonstrates knowledge of cardiovascular medications and impact on the patient care. Recognizes changes in patient rhythm, takes appropriate action, notifies the Charge Nurse. Utilizes proper channels of communication in the event of life threatening arrhythmias (i.e. Dr. Heart, Code Blue, Code SOS.) Evaluates telemetry population to identify patients able to transition to a non-monitored status. Answers call lights and response appropriately. Monitors bed alarms and responds appropriately to help promote patient safety on the unit. Participates in the hand off process by providing end of shift report to off going charge nurse and oncoming monitor tech or nurse. Protects patient privacy by meticulous observation of all HIPAA requirements.

COLLABORATION WITH PATIENT CARE PROVIDERS Provides guidance to bedside clinicians regarding patients cardiovascular system and dysrhythmias. Understands and operates monitoring equipment used routinely in the telemetry process. Documents according to hospital policy procedure and other regulatory agencies. Provides comprehensive end of shift hand off report to the off going charge nurse. Recognizes life threatening arrhythmias and acts appropriately. Assists with all clerical duties on the unit in conjunction with or in the absence of the unit secretary. Requires frequent contact with others both within and external to the facility. Demonstrates excellent communication and customer service skills and works to monitor and promote safe and efficient quality care. Represents the unit in a professional manner as often the monitor tech is the first person encountered on the unit.

PROFESSIONAL DEVELOPMENT Demonstrates knowledge of rules, regulations, policies, and procedures. Evaluates self and meets pre-established professional goals. Participates in required annual hospital wide and continuing education Completes performance assessment and competency evaluation sheet . Committed to finding solutions to problems rather than blaming others. Demonstrates knowledge of rules, regulations, policies, procedures, standards of nursing practice. Accurately evaluates self and meets pre-established professional goals. Meets pre-established yearly telemetry competencies.

TEAM MEMBER Accepts responsibility for maintaining healthy interpersonal relationships with health team members. Acts as a resource to other personnel and co-workers as needed. Performs unit duties including assembling charts, review of charges, posting strips, and maintaining cleanliness of the unit. Participates in all clerical duties on the unit in conjunction with or in the absence of the unit secretary. This includes answering phones, assembling charts, and entering orders in POM. Uses excellent customer service skills to answer phones and meet and greet internal and external customers. Timely attendance at unit staff meetings and mandatory in-services. Shows consideration for Team by reporting to work on time and taking only allotted breaks. Assists in control and maintenance of supplies and equipment.

Compliance Statement

Employee performs within the prescribed limits of Tanner Health System's Ethics and Compliance program. Is responsible to detect, observe, and report compliance variances to their immediate supervisor, the Compliance Officer, or the Hotline.

Required Knowledge & Skills

Education: High School Diploma or GED

Experience: One year of related experience. Requires a working knowledge of standard practices and procedures.

Licenses and Certifications

NONE REQUIRED

Supervision

No supervisory responsibility.

Qualifications

Completion of telemetry and cardiac arrhythmia class. Must pass arrhythmia test within 60 days of starting in role.

One year Monitor Tech experience at Tanner required or achievement of CRAT Certification (Certified Rhythm Analysis Technician) or NTA Certification (National Telemetry Association).

External candidates with two (2) years monitor tech experience outside of Tanner or up to date CRAT or NTA certification will be eligible for level II on hire.

Definitions

The Monitor Technician is responsible issuing telemetry units, for continuous monitoring of all telemetry patients,recognition of life threatning arrhythmias, discontinuation of telemetry when ordered, and the clerical steps involved in the telemetry process. Responsible for assisting with all clerical activities on the unit in conjunction with or in the absence of the unit secretary. Assists with promotion of patient safety and falls prevention on the unit by answering patient call lights and monitoring bed alarms and ascertaining appropriate response is initiated.

Position Responsibilities

Contact with Others: Performance of job requires contact with others where team work is essential, requiring tact in order to obtain cooperation. Contacts may be outside of the organization also.

Effect of Error: Probable errors may be serious and involve losses such as improper costs, overpayment, waste of material, damage to equipment, and delay in processing work. Effect usually confined within the organization. Most of work not subject to direct verification or check. Regularly works with some confidential data such as account, salaries, patient medical records, which if disclosed might have adverse internal or external effects.

People Management Responsibilities

Supervisory Responsibility: Exercises no supervision, work direction, or instruction of other employees or students

Work Environment/Physical Effort

Mental Demands: Semi-routine duties of some variety and difficulty performed under general supervision and following general operating procedures and practices. Work involves some planning to select correct methods and correct for error.

Working Conditions: Noticeable - (About 25% of the day) Involved in exposure to dirt, odors, noise, or some work is performed with exposure to temperature/weather extremes/occupational risk and probability of coming into contact with blood borne pathogens, other potentially infectious diseases, or biomedical/bio-hazardous materials.

Working Conditions Aspects for Immunizations

Performs tasks involving contact with blood, blood-contaminated body fluids, other body fluids, or sharps (needles): Yes

Directly works with Patients less than 12 months of age: No

Physical Effort: Minor physical effort - Job requires person to stand and/or walk frequently. Lifts, carries, or uses lightweight (1 to 25 lbs.) materials or equipment less than half of the day. Works in reaching or strained position intermittently. Office or laboratory work requires close visual effort less than half of day. Office or Laboratory work with concentration on a monotonous, repetitious procedure or skill most of day, where speed and accuracy are essential.

Physical Aspects

Bending: Frequent = 34% - 66% of the time

Typing: Frequent = 34% - 66% of the time

Manual Dexterity -- picking, pinching with fingers etc.: Frequent = 34% - 66% of the time

Feeling (Touch) -- determining temperature, texture, by touching: Not required

Hearing: Constant = 67% - 100% of the time.

Reaching -- above shoulder: Occasional = 1% - 33% of the time

Reaching -- below shoulder: Frequent = 34% - 66% of the time

Visual: Constant = 67% - 100% of the time.

Color Vision: Frequent = 34% - 66% of the time

Speaking: Constant = 67% - 100% of the time.

Standing: Occasional = 1% - 33% of the time

Balancing: Occasional = 1% - 33% of the time

Walking: Occasional = 1% - 33% of the time

Crawling: Not required

Running - in response to an emergency: Occasional = 1% - 33% of the time

Lifting up to 25 lbs.: Frequent = 34% - 66% of the time

Lifting 25 to 60 lbs.: Occasional = 1% - 33% of the time

Lifting over 60 lbs.: Occasional = 1% - 33% of the time

Handling -- seizing, holding, grasping: Constant = 67% - 100% of the time.

Carrying: Occasional = 1% - 33% of the time

Climbing: Not required

Kneeling: Occasional = 1% - 33% of the time

Squatting: Occasional = 1% - 33% of the time

Tasting: Not required

Smelling: Occasional = 1% - 33% of the time

Driving -- Utility vehicles such as golf carts, Gators, ATV, riding lawnmowers, skid steer, aerial lift: Not required

Driving -- Class C vehicles: Not required

Driving -- CDL class vehicles: Not required

N95 Respirator usage (PPE): Not required

Hazmat suit usage (PPE): Not required

Pushing/Pulling -- up to 25 lbs.: Frequent = 34% - 66% of the time

Pushing/Pulling -- 25 to 60 lbs.: Occasional = 1% - 33% of the time

Pushing/Pulling -- over 60 lbs. : Occasional = 1% - 33% of the time