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Call Monitoring Jobs in Georgia (NOW HIRING)

Emory Healthcare

Job Call Center Associate

Atlanta, GA · On-site

Call Center Associate The Call Center Associate serves as the primary point of contact for patients ... Monitor patient meal orders and notify the appropriate clinical dietitian of skipped meals or ...

MCI Careers

Call Center Operations Manager

Savannah, GA · On-site

$50K - $60K/yr

Monitor and manage KPIs, performance metrics, and productivity standards. * Foster a culture of ... Minimum 5 years of call center management experience. * Associate's degree or equivalent ...

Ilitch

Senior Customer Care Representative

Lawrenceville, GA · On-site

$16.75 - $23/hr

Handles escalated calls not handled by Customer Care Representatives. * Assist Customer Care Manager with call monitoring and resulting coaching or documentation. * Work with Blue Line Centers on ...

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Call Monitoring information

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How much do call monitoring jobs pay per hour?

As of Jun 23, 2026, the average hourly pay for call monitoring in Georgia is $15.12, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $16.25 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Monitoring Specialist, and why are they important?

To thrive as a Call Monitoring Specialist, you need strong analytical skills, attention to detail, and a background in customer service or quality assurance. Familiarity with call recording software, CRM systems, and quality monitoring tools, along with certifications like COPC or Six Sigma, is often required. Excellent communication, objectivity, and the ability to provide constructive feedback are vital soft skills in this role. These abilities ensure accurate evaluation of customer interactions, consistent service quality, and ongoing staff development.

What jobs pay $2000 a day?

High-paying jobs that can reach $2000 a day often include specialized roles such as experienced consultants, senior executives, or certain freelance professionals like surgeons or legal experts. These positions typically require advanced skills, significant experience, or certifications, and may involve high-pressure environments or independent contracting. Such earnings are usually associated with top-tier consulting, legal, medical, or executive roles rather than standard employment.

What is the difference between Call Monitoring vs Call Center Agent?

AspectCall MonitoringCall Center Agent
Primary RoleSupervising and evaluating calls for quality assuranceHandling customer calls and providing support
Required SkillsCommunication, listening, coachingCustomer service, problem-solving
Work EnvironmentQuality assurance teams, supervisorsCall centers, customer support centers
CertificationsOptional, related to quality managementCustomer service certifications often preferred

Call Monitoring focuses on overseeing and assessing call quality, while Call Center Agents directly interact with customers. Both roles are essential in customer service operations but serve different functions within the industry.

How can I make $2000 a week working from home?

In call monitoring roles, earning $2000 a week typically requires full-time employment, high call volume, and experience in quality assurance or customer service. Some positions offer performance-based bonuses or commissions, but reaching this income level often involves working multiple shifts or advanced skills in communication and software tools.

What is call monitoring?

Call monitoring is the process of listening to and evaluating phone calls between customer service representatives and customers. This practice is commonly used in call centers to assess agent performance, ensure quality assurance, and identify areas for training and improvement. Supervisors or quality assurance teams typically use call monitoring tools to review live or recorded calls. The insights gained help companies enhance customer satisfaction and maintain service standards.

What is the role of call monitoring?

Call monitoring is a job function where employees listen to and evaluate phone calls to ensure quality, compliance, and customer satisfaction. It involves assessing communication skills, adherence to scripts, and service standards, often using call recording and monitoring tools. This process helps improve training and maintain service consistency.

What job makes $10,000 a month without a degree?

In call monitoring roles, high earnings of $10,000 or more per month are uncommon without specialized skills or experience. Typically, such income levels are associated with sales, real estate, or entrepreneurial ventures that do not require formal degrees but rely on performance, negotiation skills, and industry knowledge.

What are some common challenges faced in a Call Monitoring role, and how can they be addressed?

Professionals in Call Monitoring often face challenges such as handling a high volume of calls to review, maintaining objectivity while evaluating diverse communication styles, and balancing consistency with changing company standards. Staying organized and developing a clear rubric for assessment can help manage these challenges. Regular calibration sessions with team members ensure everyone is aligned on evaluation criteria, and ongoing training helps refine both technical and interpersonal evaluation skills.
What are popular job titles related to Call Monitoring jobs in Georgia? For Call Monitoring jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Call Monitoring jobs in Georgia look for? The top searched job categories for Call Monitoring jobs in Georgia are:
What cities in Georgia are hiring for Call Monitoring jobs? Cities in Georgia with the most Call Monitoring job openings:
Call Monitoring jobs near you
Service Excellence Support Specialist - Braselton, GA

Service Excellence Support Specialist - Braselton, GA

Dentsply Sirona

Hoschton, GA • On-site

Full-time

Posted 27 days ago

Dentsply Sirona rating

5.3

Company rating: 5.3 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

Requistion ID: 83419
Wellspect Healthcare is a leading global provider of innovative medical devices that help people suffering from urinary retention or chronic constipation. More than 1,000 employees around the world are dedicated to making a difference to people who need our products and services. Wellspect is one of the worlds' leading manufacturers of intermittent urinary catheters, with LoFric® as the most known brand. As a help to those with chronic or severe constipation Wellspect has developed what likely is the world's most advanced irrigation system, Navina™, combining a high degree of user convenience, clinical effectiveness and connectivity into one smart system. Wellspect strives to become climate neutral and leave the smallest possible environmental footprint.
The company, with headquarters in Mölndal, Sweden, is present in more than 30 countries, and part of Dentsply Sirona, the worlds' largest manufacturer of professional dental technologies. The company's shares are listed in the United States on NASDAQ under the symbol XRAY. Visit www.wellspect.com and www.dentsplysirona.com for more information.
This role will be based in our Braselton office and requires an on-site presence five days per week.
Job Summary:
We are seeking a detail-oriented and highly motivated Service Excellence Support Specialist to join the Wellspect Direct-to-Patient Operations team. This role plays a critical function in ensuring service quality, operational efficiency, and seamless order fulfillment across the patient's journey.
The Service Excellence Support Specialist is responsible for monitoring service quality through call reviews (i.e. listening to recorded calls) and process observation, identifying improvement opportunities, and supporting resolution of operational exceptions such as order issues and shipment delays. This role also supports product and system setup activities, maintains accurate operational data, and serves as a key partner to the Billing team when there are issues preventing order confirmation after shipping. The ideal candidate brings strong problem-solving skills, operational awareness, and attention to detail, with the ability to work across teams to drive service consistency and continuous improvement. This is an excellent opportunity for an early-career professional interested in operations, quality, and service excellence within a healthcare environment.
Responsibilities:
Service Quality Monitoring & Improvement
  • Conducts call monitoring and process reviews to assess service quality and adherence to compliance and customer experience standards.
  • Identifies trends, gaps, and coaching opportunities to improve team performance and patient experience.
  • Supports development and delivery of Quality Business Reviews (QBRs) to highlight performance insights and recommendations.

Operational Exception Management
  • Investigates and resolves operational issues including stuck orders, shipment discrepancies, and fulfillment delays.
  • Partners with internal teams to ensure timely resolution and minimal disruption to patient care.
  • Escalates recurring or systemic issues and contribute to long-term corrective solutions.

Systems & Product Support
  • Assists with product and system setup activities, including adding new items and maintaining accurate operational data.
  • Supports data integrity across systems to ensure downstream accuracy in ordering, billing, and reporting.
  • Collaborates with Operations and IT teams on system updates and process changes.

Cross-Functional Collaboration
  • Partners with Care Coordinators, Customer Care, Billing, and Operations teams to resolve service and process issues.
  • Communicates clearly on issue status, root cause, and next steps.
  • Support alignment across teams to ensure consistent service delivery.

Continuous Improvement & Operational Support
  • Identifies process inefficiencies and recommend improvements to enhance service quality and operational flow.
  • Supports implementation and monitoring of new processes and workflows.
  • Contributes to operational excellence initiatives and post-implementation tracking.

Training and Knowledge Sharing
  • Provides guidance and share best practices with internal teams.
  • Supports onboarding and training of new team members as needed.

Additional Duties
  • Performs other responsibilities as assigned in support of team and departmental goals.

Education:
  • High School diploma or equivalent required.
  • Associates/Bachelor's degree in an operations, business, or healthcare admin, preferred
  • Medical Billing skills/education a plus

Experience:
  • 1-3 years of experience in operations, customer service, quality assurance, or healthcare support role preferred
  • Experience in call center operations, DME, medical device, or healthcare environment strongly preferred

Key Skills, Knowledge, and Capabilities:
  • Proficient in English; strong written and verbal communication skills required.
  • Strong analytical and problem-solving skills with ability to identify root causes and trends
  • Ability to listen to calls throughout the day, and provide routine feedback to other team members
  • Excellent organizational skills and a high degree of attention to detail are fundamental to success.
  • Strong comfort level with computer-based tasks, including working across multiple systems or screens simultaneously.
  • Proficiency in standard office software (e.g., Microsoft Office Suite); experience with BrightTree and Salesforce highly desirable
  • Able to work both independently and collaboratively in a fast-paced, team-oriented environment.
  • Occasional travel may be required (<5% annually).
  • Ability to utilize or knowledge of call center telecommunications software (i.e. dialer systems)

#LI-SD1
#Wellspect
Equal Opportunity Employer: Dentsply Sirona is an Equal Opportunity Employer. All qualified applicants will be considered without unlawful discrimination or regard for race, color, religion, sex, sexual orientation, sexual or gender identity, national or ethnic origin, age, marital status, disability, genetic factors, military and veteran status, or any other characteristics protected by applicable local law.
Eligibility: All successful applicants must be eligible to work in the country the position is based.
Assistance: If you need assistance with completing the online application due to a disability, please send an accommodation request to accommodationrequest@dentsplysirona.com.
Agencies: Please note that Dentsply Sirona does not accept or respond to unsolicited requests or applications submitted by Recruitment Agencies/ Search Firms.
Notice on Fraudulent Job Offers: Unfortunately, we are aware of third parties that pretend to represent our company offering unauthorized employment opportunities. If you think a fraudulent source is offering you a job, please have a look at the following information: careers.dentsplysirona.com.

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