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Call Manager Jobs in Washington, DC (NOW HIRING)

The Maven Group, LLC

Senior Network Engineer

Herndon, VA · On-site

$106K - $146K/yr

Administer, monitor, troubleshoot, and optimize Cisco Call Manager (CUCM), IP phones, voicemail systems, and related telecommunications platforms. * Lead software upgrades, deployments, and ...

D-Rock Enterprises LLC

Call Center Manager

Manassas, VA · On-site

Advantage Septic Service is seeking an experienced, results-driven Call Center Manager who has successfully led Nextar-trained call center withing the home services industry. The ideal candidate ...

New

Veredus - DC

Network Operations Manager

Arlington, VA

$115K - $140K/yr

Cisco Call Manager * Unix/Linux experience * Network Storage Additional Information Veredus, A Hays Company is the leader in IT staffing and recruitment. With our local market knowledge and global ...

ActioNet

Call Center Manager

Washington, DC

ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the Washington, D.C. metro area. Hybrid work is available. You will play a multifaceted role and be the ...

ActioNet, Inc.

Call Center Manager

Washington, DC

Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the Washington, D.C. metro area. Hybrid work is available. You will play a multifaceted role ...

ActioNet

Call Center Manager

Washington, DC

Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the Washington, D.C. metro area. Hybrid work is available. You will play a multifaceted role ...

ActioNet, Inc.

Call Center Manager

Washington, DC · On-site

Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the Washington, D.C. metro area. Hybrid work is available. You will play a multifaceted role ...

ActioNet

Call Center Manager

Washington, DC

ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the Washington, D.C. metro area. Hybrid work is available. You will play a multifaceted role and be the ...

System One

Voice Analyst

Leesburg, VA · Remote

Hands-on experience with Cisco Call Manager and Microsoft Teams Phone. * Experience with Five9 or similar CCaaS platforms (preferred). * Experience supporting federal, state, or local government ...

System One

Voice Analyst

Leesburg, VA · Remote

Hands-on experience with Cisco Call Manager and Microsoft Teams Phone. * Experience with Five9 or similar CCaaS platforms (preferred). * Experience supporting federal, state, or local government ...

ActioNet, Inc.

Call Center Manager

Washington, DC · On-site

Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the Washington, D.C. metro area. Hybrid work is available. You will play a multifaceted role ...

System One

Voice Analyst

Leesburg, VA · Remote

Hands-on experience with Cisco Call Manager and Microsoft Teams Phone. * Experience with Five9 or similar CCaaS platforms (preferred). * Experience supporting federal, state, or local government ...

System One

Voice Analyst

Leesburg, VA · Remote

Hands-on experience with Cisco Call Manager and Microsoft Teams Phone. * Experience with Five9 or similar CCaaS platforms (preferred). * Experience supporting federal, state, or local government ...

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Showing results 21-40

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Call Manager information

See Washington, DC salary details

$33.4K

$72.3K

$124K

How much do call manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for call manager in Washington, DC is $72,298.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,400.00 and $84,900.00 per year, depending on experience, location, and employer.

What is a call manager?

Call Managers are professionals or systems responsible for handling, routing, and managing telephone calls within an organization. In many cases, 'Call Manager' refers to software or hardware solutions, like Cisco Unified Communications Manager, that provide call processing services for voice over IP (VoIP) networks. These systems ensure that incoming and outgoing calls are efficiently directed, recorded, and managed according to company policies. Call Managers help maintain communication flow, improve customer service, and support the telecommunication needs of a business.

What are the key skills and qualifications needed to thrive as a call manager, and why are they important?

To thrive as a Call Manager, you need strong leadership abilities, call center operations knowledge, and experience in workforce management, often backed by a bachelor's degree or relevant certifications. Familiarity with call center software (such as CRM systems and ACD platforms), data analytics tools, and quality monitoring systems is typically required. Excellent communication, problem-solving, and team motivation skills help you manage staff performance and resolve escalated customer issues. These skills and qualities are essential to ensure efficient call center operations, high customer satisfaction, and achievement of organizational goals.

How does a call manager typically collaborate with other departments to improve customer service?

A Call Manager often works closely with teams such as customer support, IT, and quality assurance to streamline communication processes and resolve customer issues efficiently. They may coordinate regular meetings with these departments to discuss call trends, share feedback, and implement process improvements. By fostering interdepartmental collaboration, Call Managers help ensure that customers receive consistent and accurate information, while also identifying opportunities for training and technology enhancements.

How much do call center managers make in the US?

Call center managers in the US typically earn an average salary of around $60,000 to $80,000 per year, depending on experience, location, and company size. Salaries can vary based on industry and the complexity of the call center operations, with some earning over $100,000 in senior roles or high-cost areas.

What are popular job titles related to Call Manager jobs in Washington, DC?

For Call Manager jobs in Washington, DC, the most frequently searched job titles are:

What job categories do people searching Call Manager jobs in Washington, DC look for?

The top searched job categories for Call Manager jobs in Washington, DC are:

Call Manager jobs near you

Senior Network Engineer

The Maven Group, LLC

Herndon, VA • On-site

$106K - $146K/yr

Full-time

Re-posted 4 hours ago

Job description

Job Title: Sr. Network Engineer

Location(s): Herndon, VA or Cape Canaveral, FL
Responsibilities:

  • Design, implement, and support Cisco Unified Communications infrastructure, including VoIP, IP telephony, voice, video, and mobility solutions across enterprise and multi-site environments.
  • Administer, monitor, troubleshoot, and optimize Cisco Call Manager (CUCM), IP phones, voicemail systems, and related telecommunications platforms.
  • Lead software upgrades, deployments, and enhancements for Cisco Unified Communications products while ensuring system performance and reliability.
  • Analyze call flows and call detail records (CDRs) to identify, troubleshoot, and resolve complex voice and network issues.
  • Provide technical support to end users and IT teams, coordinate with stakeholders and vendors, and independently resolve escalated issues.

Skills:

  • 5+ years of experience administering and supporting Cisco telecommunications/Unified Communications systems.
  • Active TS/SCI clearance required.
  • Experience designing and deploying Cisco voice solutions in multi-site environments.
  • Strong troubleshooting, customer support, and problem-resolution skills.


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