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Call Center Outbound Jobs in Washington, DC (NOW HIRING)

Call Center Agent

Washington, DC ยท On-site

$17 - $22.25/hr

Call Center Agent We are seeking a dedicated and motivated Call Center Agent to join our dynamic ... Handle inbound and outbound customer calls professionally and efficiently * Address customer ...

Handle inbound and outbound customer calls professionally and efficiently * Address customer ... Proven experience in a call center or customer service role * Excellent verbal and written ...

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Call Center Representative

Rockville, MD ยท On-site

$24 - $28/hr

A Call Center Representative plays a key role in customer service by handling inbound or outbound calls to assist customers. Here's a general for this role: Job Title: Call Center Representative Job ...

Call Center Manager

Manassas, VA ยท On-site

$70 - $90/hr

... proactive outbound calls to fill capacity. * Operations Alignment: Maintain continuous ... call scripts, and booking standards. * Industry Experience: 3-5 years of hands-on call center ...

Call Center Agent

Washington, DC

$17 - $22.25/hr

As a Call Center Agent, you will be the first point of contact for our customers, providing ... Handle inbound and outbound customer calls professionally and courteously. * Provide accurate ...

Call Center Agent

Washington, DC

$17 - $22.25/hr

As a Call Center Agent, you will be the first point of contact for our customers, providing ... Handle inbound and outbound customer calls professionally and courteously. * Provide accurate ...

Call Center Agent

Washington, DC ยท On-site

$17 - $22.25/hr

As a Call Center Agent, you will be the first point of contact for our customers, providing ... Handle inbound and outbound customer calls professionally and courteously. * Provide accurate ...

Call Center Agent

Washington, DC ยท On-site

$33K - $37K/yr

Call Center Agent Beloform Craft is seeking a friendly, confident, and motivated Call Center Agent ... Handle inbound and outbound customer calls in a professional and courteous manner. * Respond to ...

Call Center Representative

Landover, MD ยท On-site

$16 - $20/hr

Call Center Representative - $50,000-$80,000! Landover, MD Closet America , a proud company of the ... Handle both inbound and outbound communication, expertly coordinating free in-home consultations

Call Center Representative

Landover, MD ยท On-site

$16 - $20/hr

Call Center Representative - $50,000-$80,000! Landover, MD Closet America , a proud company of the ... Handle both inbound and outbound communication, expertly coordinating free in-home consultations

Call Center Agent

Washington, DC ยท On-site

$33K - $37K/yr

Beloform Craft is seeking a friendly, confident, and motivated Call Center Agent to join our team ... Handle inbound and outbound customer calls in a professional and courteous manner. * Respond to ...

Beloform Craft is seeking a friendly, confident, and motivated Call Center Agent to join our team ... Handle inbound and outbound customer calls in a professional and courteous manner. * Respond to ...

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Call Center Outbound information

See Washington, DC salary details

$14

$21

$34

How much do call center outbound jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for call center outbound in Washington, DC is $21.89, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $25.34 per hour, depending on experience, location, and employer.

What is a call center outbound?

A Call Center Outbound job involves making outgoing calls to customers or prospects on behalf of a company. These calls may be for sales, customer follow-ups, surveys, or appointment reminders. Agents follow scripts and targets while maintaining a professional and persuasive approach. Strong communication skills, persistence, and the ability to handle rejection are essential. The role often includes using CRM software to track interactions and outcomes.

What are the key skills and qualifications needed to thrive in the call center outbound position?

To thrive as a Call Center Outbound agent, you need strong communication, persuasive sales abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and predictive dialer systems is often required. Outstanding resilience, active listening, and adaptability help agents excel in high-pressure, goal-oriented environments. These competencies are critical for consistently meeting call targets, maintaining customer satisfaction, and achieving sales or outreach objectives.

What are some common challenges faced by outbound call center agents, and how can they handle them effectively?

Outbound call center agents often encounter challenges such as handling frequent rejections, staying motivated during repetitive tasks, and managing difficult conversations with prospects. Success in this role involves maintaining a positive attitude, following structured call scripts, and using strong problem-solving skills to overcome objections. Effective agents also take advantage of team support and coaching sessions to continuously refine their approach. Collaborating with teammates and supervisors can provide valuable feedback and keep morale high, making it easier to achieve targets and provide a professional experience for customers.

What does a call center outbound agent do?

A call center outbound agent makes calls to potential or existing customers to promote products, gather feedback, or conduct surveys. They use scripts and customer data to communicate effectively, often working with customer relationship management (CRM) tools and following specific sales or service protocols.

What are the most commonly searched types of Call Center Outbound jobs in Washington, DC?

The most popular types of Call Center Outbound jobs in Washington, DC are:

Infographic showing various Call Center Outbound job openings in Washington, DC as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 17% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $45,532 per year, or $21.9 per hour.

Call Center Agent

Washington, DC โ€ข On-site

$17 - $22.25/hr

Other

Re-posted 2 days ago


Job description

Call Center Agent

We are seeking a dedicated and motivated Call Center Agent to join our dynamic customer service team. In this role, you will serve as the primary point of contact for our valued customers, handling inbound and outbound calls with professionalism and efficiency. The ideal candidate will be adept at understanding customer needs, resolving inquiries promptly, and providing exceptional support to enhance the overall customer experience.

Responsibilities
  • Handle inbound and outbound customer calls professionally and efficiently
  • Address customer inquiries, concerns, and complaints with patience and empathy
  • Provide accurate information about products, services, and company policies
  • Document all customer interactions accurately in the customer relationship management (CRM) system
  • Identify and escalate unresolved issues to appropriate higher-level personnel
Qualifications
  • Proven experience in a call center or customer service role
  • Excellent verbal and written communication skills
  • Strong listening and problem-solving abilities
  • Ability to remain calm and professional under pressure
  • Proficient with CRM software and call center technologies

What We Offer:

  • Competitive pay
  • Opportunities for advancement
  • Professional development and training
  • Supportive and collaborative team environment
  • Travel opportunities (if applicable)