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Call Manager Jobs in Baton Rouge, LA (NOW HIRING)

Alphabe Insight Inc

Call Center Agent

Baton Rouge, LA · On-site

$14.50 - $19/hr

Catch Vibe Voice is seeking a motivated and professional Call Center Agent to join our growing team ... Collaborate with team members and management to improve customer experience * Follow company ...

Catch Vibe Voice

Call Center Agent

Baton Rouge, LA

$14.50 - $19/hr

Catch Vibe Voice is seeking a motivated and professional Call Center Agent to join our growing team ... Collaborate with team members and management to improve customer experience * Follow company ...

Alphabe Insight Inc

Call Center Agent

Baton Rouge, LA · On-site

$14.50 - $19/hr

Catch Vibe Voice is seeking a motivated and professional Call Center Agent to join our growing team ... Collaborate with team members and management to improve customer experience * Follow company ...

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See Baton Rouge, LA salary details

$23.2K

$50.1K

$86K

How much do call manager jobs pay per year?

As of May 31, 2026, the average yearly pay for call manager in Baton Rouge, LA is $50,106.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,700.00 and $58,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Manager, and why are they important?

To thrive as a Call Manager, you need strong leadership abilities, call center operations knowledge, and experience in workforce management, often backed by a bachelor's degree or relevant certifications. Familiarity with call center software (such as CRM systems and ACD platforms), data analytics tools, and quality monitoring systems is typically required. Excellent communication, problem-solving, and team motivation skills help you manage staff performance and resolve escalated customer issues. These skills and qualities are essential to ensure efficient call center operations, high customer satisfaction, and achievement of organizational goals.

How does a Call Manager typically collaborate with other departments to improve customer service?

A Call Manager often works closely with teams such as customer support, IT, and quality assurance to streamline communication processes and resolve customer issues efficiently. They may coordinate regular meetings with these departments to discuss call trends, share feedback, and implement process improvements. By fostering interdepartmental collaboration, Call Managers help ensure that customers receive consistent and accurate information, while also identifying opportunities for training and technology enhancements.

What are Call Managers?

Call Managers are professionals or systems responsible for handling, routing, and managing telephone calls within an organization. In many cases, 'Call Manager' refers to software or hardware solutions, like Cisco Unified Communications Manager, that provide call processing services for voice over IP (VoIP) networks. These systems ensure that incoming and outgoing calls are efficiently directed, recorded, and managed according to company policies. Call Managers help maintain communication flow, improve customer service, and support the telecommunication needs of a business.
What are the most commonly searched types of Call jobs in Baton Rouge, LA? The most popular types of Call jobs in Baton Rouge, LA are:
What are popular job titles related to Call Manager jobs in Baton Rouge, LA? For Call Manager jobs in Baton Rouge, LA, the most frequently searched job titles are:
What job categories do people searching Call Manager jobs in Baton Rouge, LA look for? The top searched job categories for Call Manager jobs in Baton Rouge, LA are:
Call Manager jobs near you
Operator

Operator

Mary Bird Perkins Cancer Center

Baton Rouge, LA

Full-time

Posted 17 days ago

Mary Bird Perkins Cancer Center rating

7.6

Company rating: 7.6 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Mary Bird Perkins Cancer Center is Louisiana's leading cancer care organization, caring for more patients each year than any other facility in the region. And with strategic hospital and physician partnerships, we are delivering on our mission to improve survivorship and lessen the burden of cancer.

Mary Bird Perkins and its partners work together to provide state-of-the-art treatments and unparalleled collaborative, comprehensive cancer services. This culture of innovation helps attract the best cancer minds in the country, from expert physicians and highly specialized scientists to forward-thinking leaders in supportive care and other disciplines.

Together, with our hospital and physician partners, we are one-hundred percent focused on cancer care.

Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

Job Description:

SCOPE: The Operator is responsible for supporting the daily operations of the centralized Call Center, ensuring exceptional service delivery to patients, family members, providers, and staff. This role requires call management that meets quality standards and supports a positive patient experience.

ESSENTIAL FUNCTIONS:

  • Answer incoming calls in a timely and professional manner using the call management platform
  • Create tickets in Navigating Cancer, selecting the appropriate incident type, documenting details, and directing it to the appropriate clinic.
  • Transfer appropriate calls in the correct manner to the designated number Maintain open communication and active engagement through the Teams channel and otherwise
  • Perform other duties as assigned

QUALIFICATIONS:

High School Diploma or GED required
Customer service experience

Call center experience preferred
Healthcare experience preferred

Apply