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Call Manager Jobs in Pennsylvania (NOW HIRING)

prwt

Call Center Supervisor

Philadelphia, PA

... the Call Center in a timely manner. Position is conveniently located within Center City ... Maintain verbal, written email to manager regarding department. * Prepares work schedule to ...

Keystone Collects

Call Center Representative

Irwin, PA · On-site

$13.75 - $17.25/hr

You will manage inbound call inquiries regarding accounts, tax collections, and general compliance. Additional responsibilities include responding to digital email inquiries, performing outbound ...

prwt

Call Center Supervisor

Philadelphia, PA · On-site

... the Call Center in a timely manner. Position is conveniently located within Center City ... Maintain verbal, written email to manager regarding department. * Prepares work schedule to ...

County of Delaware, PA

Call Center Representative

Lansdowne, PA · On-site

$15 - $18.75/hr

Call Center Representative The Call Center Representative is responsible for handling calls that ... Essential Duties • Answers and manages incoming calls to the DCHD Wellness Line during assigned ...

New

West Shore Home

Call Center Supervisor

Harrisburg, PA · On-site

$46K - $50K/yr

Management Experience in a sales-focused customer service environment * Passion for coaching ... Knowledge of scripting, call techniques, and KPIs Benefits: * Comprehensive Health Insurance ...

GovernmentJobs.com

Call Center Representative

Lansdowne, PA · On-site

$15 - $18.75/hr

Call Center Representative The Call Center Representative is responsible for handling calls that ... Answers and manages incoming calls to the DCHD Wellness Line during assigned shifts, providing ...

New

PeopleShare Inc

Call Center Associate

Philadelphia, PA · On-site

$17/hr

Our openings include receptionist, data entry, customer service, collections, office managers, call center, administrative assistant, accounts payable clerk, accounts receivable clerk, file clerk ...

SS Industries

Call Center Representative

Collegeville, PA · On-site

$15.75 - $19.75/hr

Provide accurate information and keep detailed notes in SalesForce CRM. * Administrative duties as ... Call Center Experience preferred. * Positive and engaging attitude. * Excellent communication ...

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Showing results 21-40

All JobsCall JobsCall Manager JobsCall Manager Jobs in Pennsylvania

Call Manager information

See Pennsylvania salary details

$29.6K

$64K

$109.8K

How much do call manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for call manager in Pennsylvania is $63,987.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,100.00 and $75,200.00 per year, depending on experience, location, and employer.

What is a call manager?

Call Managers are professionals or systems responsible for handling, routing, and managing telephone calls within an organization. In many cases, 'Call Manager' refers to software or hardware solutions, like Cisco Unified Communications Manager, that provide call processing services for voice over IP (VoIP) networks. These systems ensure that incoming and outgoing calls are efficiently directed, recorded, and managed according to company policies. Call Managers help maintain communication flow, improve customer service, and support the telecommunication needs of a business.

What are the key skills and qualifications needed to thrive as a call manager, and why are they important?

To thrive as a Call Manager, you need strong leadership abilities, call center operations knowledge, and experience in workforce management, often backed by a bachelor's degree or relevant certifications. Familiarity with call center software (such as CRM systems and ACD platforms), data analytics tools, and quality monitoring systems is typically required. Excellent communication, problem-solving, and team motivation skills help you manage staff performance and resolve escalated customer issues. These skills and qualities are essential to ensure efficient call center operations, high customer satisfaction, and achievement of organizational goals.

How does a call manager typically collaborate with other departments to improve customer service?

A Call Manager often works closely with teams such as customer support, IT, and quality assurance to streamline communication processes and resolve customer issues efficiently. They may coordinate regular meetings with these departments to discuss call trends, share feedback, and implement process improvements. By fostering interdepartmental collaboration, Call Managers help ensure that customers receive consistent and accurate information, while also identifying opportunities for training and technology enhancements.

How does a call manager work?

A call manager is a system or software used in telecommunications to control and route incoming and outgoing calls within an organization. It manages call flow, handles call features like forwarding and conferencing, and often integrates with VoIP or traditional phone networks, requiring knowledge of network protocols and sometimes certifications in telecommunication systems.

What are the most commonly searched types of Call jobs in Pennsylvania?

The most popular types of Call jobs in Pennsylvania are:

What are popular job titles related to Call Manager jobs in Pennsylvania?

For Call Manager jobs in Pennsylvania, the most frequently searched job titles are:

What job categories do people searching Call Manager jobs in Pennsylvania look for?

The top searched job categories for Call Manager jobs in Pennsylvania are:

What cities in Pennsylvania are hiring for Call Manager jobs?

Cities in Pennsylvania with the most Call Manager job openings:

Call Manager jobs near you
Infographic showing various Call Manager job openings in Pennsylvania as of August 2026, with employment types broken down into 82% Full Time, 17% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $63,987 per year, or $30.8 per hour.

Call Center Supervisor

prwt

Philadelphia, PA

Full-time

Re-posted 2 days ago

Key responsibilities

  • Enforce company and department policies and procedures.

  • Monitor staff performance, assign duties, and review work for accuracy.

  • Assist staff with job duties, handle escalated citizen situations, and communicate with clients.

Job description

SUMMARY

Customer Service Associate is responsible for providing assistance to customers via the Call Center in a timely manner. Position is conveniently located within Center City Philadelphia.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

    • Enforce company and department policies and procedures.
    • Maintain verbal, written email to manager regarding department.
    • Prepares work schedule to expedite workflow.
    • Maintain staff personnel file which include time and attendance records.
    • Completes daily and weekly payroll.
    • Monitor all lunch and break records.
    • Responsible for coaching, counseling, and /or corrective actions of staff.
    • Responsible for staff motivation.
    • Responsible for staff development and training.
    • Complete telephone and correspondence monitoring to assure accuracy and quality.
    • Monitor staff efficiency standards daily.
    • Assist staff with job duties when needed.
    • Answer inbound calls daily.
    • Handle escalated citizen situations which include telephone calls, correspondence, and webmail.
    • Assigns duties and examines work for accuracy.
    • Maintain communications with all clients via verbal and email when necessary.
    • Attend calibrations sessions with client(s).
    • Follows up requests with clients.
    • Completes daily, weekly, and monthly departmental reports.
    • Keep record of all departmental work completed.
    • Make necessary corrections/changes of any errors.
    • Monitor and maintain staff, IVR and ACD system functions.
    • Communicate with client in absence of Manager
    • Other duties as assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

    • Excellent communications skills with the ability to speak clearly and accurately respond to citizens.
    • Ability of effectively communicate in a courteous and professional manner.
    • Ability to learn and apply knowledge accordingly.
    • Must be reliable, on time and in attendance on a daily basis.

AVAILABILITY

    • Must be available to work between the hours of 8:30am and 5:00pm, Monday - Friday.

EDUCATION and/or EXPERIENCE

    • High School diploma or general education degree (GED)
    • Possess at least three (3) years prior experience in the performance of call center functions
    • Possess at least two years previous supervisory/management experience; or equivalent combination of education and experience
    • Ability to read, write, and understand English and/or Spanish.
    • Ability to add, subtracts, multiply and divide
    • Sitting and/or standing for long periods

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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