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Call Manager Jobs in Pennsylvania (NOW HIRING)

UHS

PRN Call Center Specialist

Clarion, PA · On-site

$14.75 - $18.50/hr

A minimum of three (1) years' experience in a psychiatric or mental health setting, with direct experience in call management and customer relations. A Bachelor's degree in a mental health related ...

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See Pennsylvania salary details

$29.6K

$64K

$109.8K

How much do call manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for call manager in Pennsylvania is $63,987.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,100.00 and $75,200.00 per year, depending on experience, location, and employer.

What is a call manager?

Call Managers are professionals or systems responsible for handling, routing, and managing telephone calls within an organization. In many cases, 'Call Manager' refers to software or hardware solutions, like Cisco Unified Communications Manager, that provide call processing services for voice over IP (VoIP) networks. These systems ensure that incoming and outgoing calls are efficiently directed, recorded, and managed according to company policies. Call Managers help maintain communication flow, improve customer service, and support the telecommunication needs of a business.

What are the key skills and qualifications needed to thrive as a call manager, and why are they important?

To thrive as a Call Manager, you need strong leadership abilities, call center operations knowledge, and experience in workforce management, often backed by a bachelor's degree or relevant certifications. Familiarity with call center software (such as CRM systems and ACD platforms), data analytics tools, and quality monitoring systems is typically required. Excellent communication, problem-solving, and team motivation skills help you manage staff performance and resolve escalated customer issues. These skills and qualities are essential to ensure efficient call center operations, high customer satisfaction, and achievement of organizational goals.

How does a call manager typically collaborate with other departments to improve customer service?

A Call Manager often works closely with teams such as customer support, IT, and quality assurance to streamline communication processes and resolve customer issues efficiently. They may coordinate regular meetings with these departments to discuss call trends, share feedback, and implement process improvements. By fostering interdepartmental collaboration, Call Managers help ensure that customers receive consistent and accurate information, while also identifying opportunities for training and technology enhancements.

How does a call manager work?

A call manager is a system or software used in telecommunications to control and route incoming and outgoing calls within an organization. It manages call flow, handles call features like forwarding and conferencing, and often integrates with VoIP or traditional phone networks, requiring knowledge of network protocols and sometimes certifications in telecommunication systems.

What are the most commonly searched types of Call jobs in Pennsylvania?

The most popular types of Call jobs in Pennsylvania are:

What are popular job titles related to Call Manager jobs in Pennsylvania?

For Call Manager jobs in Pennsylvania, the most frequently searched job titles are:

What job categories do people searching Call Manager jobs in Pennsylvania look for?

The top searched job categories for Call Manager jobs in Pennsylvania are:

What cities in Pennsylvania are hiring for Call Manager jobs?

Cities in Pennsylvania with the most Call Manager job openings:

Call Manager jobs near you
Infographic showing various Call Manager job openings in Pennsylvania as of August 2026, with employment types broken down into 82% Full Time, 17% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $63,987 per year, or $30.8 per hour.

Voice Engineer

Avani Technology Solutions, Inc.

Pittsburgh, PA • On-site

Full-time

Re-posted 7 days ago

Job description

Position : Voice Engineer
Location : Pittsburg, PA
Duration : 8 Months
Top Three Skills:
1. 3-5 years experience with Cisco Call Manager.(Deployment and Migration experience.)
2. 3-5 years of Cisco Telephony experience. (Cisco Call Manager, Unity, etc.)
3. 1+ years of experience with Gateways, Routers and Switches.
Job Description:
Arconic is looking for a mid to senior level Voice Engineer to join their team.
Arconic purchased 2 companies over the past few years, and they need to migrate those VoIP's to their own system. This is going to be the primary responsibility for this resource. Currently they utilize Call Manager V 8 and 9, but will be upgrading to 11 soon.

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