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Call Manager Jobs in Maryland (NOW HIRING)

Call Center (Tier 1) Manager (Rockville, MD) Position Overview The Call Center (Tier 1) Manager oversees the daily operation of the Enterprise Service Desk, ensuring timely, high-quality support for ...

Call Center (Tier 1) Manager (Rockville, MD) Position Overview The Call Center (Tier 1) Manager oversees the daily operation of the Enterprise Service Desk, ensuring timely, high-quality support for ...

Description Call Center (Tier 1) Manager (Rockville, MD) Position Overview The Call Center (Tier 1) Manager oversees the daily operation of the Enterprise Service Desk, ensuring timely, high-quality ...

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Call Manager information

See Maryland salary details

$28.6K

$62K

$106.3K

How much do call manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for call manager in Maryland is $61,953.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,600.00 and $72,800.00 per year, depending on experience, location, and employer.

What is a call manager?

Call Managers are professionals or systems responsible for handling, routing, and managing telephone calls within an organization. In many cases, 'Call Manager' refers to software or hardware solutions, like Cisco Unified Communications Manager, that provide call processing services for voice over IP (VoIP) networks. These systems ensure that incoming and outgoing calls are efficiently directed, recorded, and managed according to company policies. Call Managers help maintain communication flow, improve customer service, and support the telecommunication needs of a business.

What are the key skills and qualifications needed to thrive as a call manager, and why are they important?

To thrive as a Call Manager, you need strong leadership abilities, call center operations knowledge, and experience in workforce management, often backed by a bachelor's degree or relevant certifications. Familiarity with call center software (such as CRM systems and ACD platforms), data analytics tools, and quality monitoring systems is typically required. Excellent communication, problem-solving, and team motivation skills help you manage staff performance and resolve escalated customer issues. These skills and qualities are essential to ensure efficient call center operations, high customer satisfaction, and achievement of organizational goals.

How does a call manager typically collaborate with other departments to improve customer service?

A Call Manager often works closely with teams such as customer support, IT, and quality assurance to streamline communication processes and resolve customer issues efficiently. They may coordinate regular meetings with these departments to discuss call trends, share feedback, and implement process improvements. By fostering interdepartmental collaboration, Call Managers help ensure that customers receive consistent and accurate information, while also identifying opportunities for training and technology enhancements.

How does a call manager work?

A call manager is a system or software used in telecommunications to control and route incoming and outgoing calls within an organization. It manages call flow, handles call features like forwarding and conferencing, and often integrates with VoIP or traditional phone networks, requiring knowledge of network protocols and sometimes certifications in telecommunication systems.

What are the most commonly searched types of Call jobs in Maryland?

The most popular types of Call jobs in Maryland are:

What are popular job titles related to Call Manager jobs in Maryland?

For Call Manager jobs in Maryland, the most frequently searched job titles are:

What cities in Maryland are hiring for Call Manager jobs?

Cities in Maryland with the most Call Manager job openings:

Infographic showing various Call Manager job openings in Maryland as of August 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $61,953 per year, or $29.8 per hour.

Senior Network Engineer - EW&C with Security Clearance

MAG DS Corp dba MAG Aerospace

Aberdeen Proving Ground, MD โ€ข On-site

$111K - $152K/yr

Other

Medical, Life, Retirement, PTO

Re-posted 4 days ago


Job description

Position Summary MAG Aerospace is seeking an experienced Senior Network Engineer who will act as Subject Matter Expert in TCP/IP Internetworking to assist the Product Lead for Strategic Spectrum Warfare under Project Manager Electronic Warfare and Cyber (PM EW&C) with activities related to the configuration, operation, characterization and test of various communications networks to enable interconnectivity of systems that conduct Spectrum Warfare, Electronic Support, Electronic Attack, and Signals Intelligence (SIGINT) operations. This is a fantastic opportunity to join a fast-growing team with multiple opportunities for upward advancement supporting EW&C. The EW&C program delivers critical capabilities to counter current and future threats, enabling the next generation of warfighting capabilities from sensor to Soldier worldwide. By applying game changing cyber technologies through agile development methodology, we enable battlefield dominance for our Warfighters. Essential Duties and Responsibilities * The candidate will work in both a laboratory and field environment configuring and utilizing various network appliances and mission systems, to link devices such as sensors and EW systems with their control stations, operation centers or command posts, and with other live Army and Agency networks. * Assist with the investigation of novel methods to implement a communications Primary, Alternative, Contingency, and Emergency (PACE) plan that will be used to interconnect various network elements and/or sensors in a tactical environment. Methods to automate the PACE plan, such as Seeker or Bandwidth Virtualization will be investigated and characterized in a lab as well as field environment. * The candidate will provide expert consultation to government staff members such as product managers and chief engineers in the EW&C field on matters related to networking. The candidate will support meetings, technical interchanges, and soldier touchpoints. * The candidate will support field testing as required and directed by the government task lead. Field testing will include both local as well as other remote locations in the US and abroad. * The candidate is expected to take initiative and complete tasks as assigned with limited supervision Requirements Requirements: MUST HAVE * Minimum of ten (10) years of related experience. * Extensive background required related to military and commercial networks. * Expert knowledge of Cisco Routers and Switched to include Cat8K. * Expert knowledge and understanding of TCP-IP internetworking required to include configuration of switches and routers. Should have minimum CCNA and Sec+ certification. * Good working knowledge of the Linux operating system required. * Experience installing and configuring VMware ESXi hypervisor. * Experience configuring Palo Alto Firewall. * Knowledge of Ansible using YAML desired for automating provisioning of network devices. * Experience with Cisco UCS Networking and Configuration, Cisco ASA. Routing Protocols BGP, OSPF, RIP, EIGRP as well as proficiency in MULTICAST; a background with designing and implementing LANs and VLANs. Subject Matter expert with VOIP, Cisco Call Manager, Call Manager Express, Redcom Sigma Core desired. * Experience with network protocol analysis using Sniffer, Wireshark or similar tool. * Knowledge of configuring cryptographic equipment such as TACLANEs. * Some knowledge of mission systems such as NGC2, Nett Warrior, JBC-P, BFT, AFATDS, etc. desired. * Posses excellent oral and written communication skills and be able to effectively interact with members of the Army acquisition workforce, Test Officers, Task and Functional Leads, and senior engineers. Preferred: * Military experience/prior service * Advance degree or additional certifications. * TS/SCI desired. Clearance: * Requires minimum Active Secret security clearance with the ability to obtain TS/SCI. Education and Certification Requirements: Bachelor's degree in Computer Engineering, Computer Networking, Cyber Security, Computer Science, or equivalent IT-related field. Special Note The position is contingent upon candidate's ability to meet physical and medical requirements as needed by the position; including compliance with all applicable federal, state, and local jurisdictional requirements. Benefits and Compensation At MAG Aerospace, we value your contributions providing our employees with a robust Total Rewards package that supports your total well-being. Full-time and part-time employees working at least 30 hours a week on a regular basis are eligible to participate in MAG's Total Rewards programs. Our offerings include health, life, disability, financial, and retirement benefits as well as paid leave, professional development, and tuition assistance. Individuals that do not meet the threshold are only eligible for select offerings not inclusive of health benefits. We encourage you to learn more about our Total Rewards Program by visiting the Resource page on our Careers site: https://www.magaero.com/benefits/. Salary at MAG Aerospace is determined by various factors including but not limited to location, the particular combination of education, knowledge, skills, competencies, and experience as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $0.00 to $184,500 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of MAG's total compensation package for employees.