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Call Manager Jobs in Maryland (NOW HIRING)

ActioNet

Call Center (Tier 1) Manager

Rockville, MD

Call Center (Tier 1) Manager (Rockville, MD) Position Overview The Call Center (Tier 1) Manager oversees the daily operation of the Enterprise Service Desk, ensuring timely, high-quality support for ...

ActioNet

Call Center (Tier 1) Manager

Rockville, MD · On-site

Description Call Center (Tier 1) Manager (Rockville, MD) Position Overview The Call Center (Tier 1) Manager oversees the daily operation of the Enterprise Service Desk, ensuring timely, high-quality ...

ActioNet

Call Center (Tier 1) Manager

Rockville, MD · On-site

Call Center (Tier 1) Manager (Rockville, MD) Position Overview The Call Center (Tier 1) Manager oversees the daily operation of the Enterprise Service Desk, ensuring timely, high-quality support for ...

MAG Aerospace

Senior Network Engineer - EW&C

Aberdeen, MD · On-site

$111K - $153K/yr

Subject Matter expert with VOIP, Cisco Call Manager, Call Manager Express, Redcom Sigma Core desired. * Experience with network protocol analysis using Sniffer, Wireshark or similar tool. * Knowledge ...

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Call Manager information

See Maryland salary details

$28.6K

$62K

$106.3K

How much do call manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for call manager in Maryland is $61,953.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,600.00 and $72,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call manager, and why are they important?

To thrive as a Call Manager, you need strong leadership abilities, call center operations knowledge, and experience in workforce management, often backed by a bachelor's degree or relevant certifications. Familiarity with call center software (such as CRM systems and ACD platforms), data analytics tools, and quality monitoring systems is typically required. Excellent communication, problem-solving, and team motivation skills help you manage staff performance and resolve escalated customer issues. These skills and qualities are essential to ensure efficient call center operations, high customer satisfaction, and achievement of organizational goals.

What is a call manager?

Call Managers are professionals or systems responsible for handling, routing, and managing telephone calls within an organization. In many cases, 'Call Manager' refers to software or hardware solutions, like Cisco Unified Communications Manager, that provide call processing services for voice over IP (VoIP) networks. These systems ensure that incoming and outgoing calls are efficiently directed, recorded, and managed according to company policies. Call Managers help maintain communication flow, improve customer service, and support the telecommunication needs of a business.

How does a call manager typically collaborate with other departments to improve customer service?

A Call Manager often works closely with teams such as customer support, IT, and quality assurance to streamline communication processes and resolve customer issues efficiently. They may coordinate regular meetings with these departments to discuss call trends, share feedback, and implement process improvements. By fostering interdepartmental collaboration, Call Managers help ensure that customers receive consistent and accurate information, while also identifying opportunities for training and technology enhancements.

How much do call center managers make in the US?

Call center managers in the US typically earn an average salary of around $60,000 to $80,000 per year, depending on experience, location, and company size. Salaries can vary based on industry and the complexity of the call center operations, with some earning over $100,000 in senior roles or high-cost areas.

What are the most commonly searched types of Call jobs in Maryland?

The most popular types of Call jobs in Maryland are:

What are popular job titles related to Call Manager jobs in Maryland?

For Call Manager jobs in Maryland, the most frequently searched job titles are:

What job categories do people searching Call Manager jobs in Maryland look for?

The top searched job categories for Call Manager jobs in Maryland are:

What cities in Maryland are hiring for Call Manager jobs?

Cities in Maryland with the most Call Manager job openings:

Call Manager jobs near you
Infographic showing various Call Manager job openings in Maryland as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 20% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $61,953 per year, or $29.8 per hour.

Availability Manager (Tech level 2)- MD 01 with Security Clearance

Triune Solutions, LLC

Annapolis, MD • On-site

Other

Re-posted 29 days ago

Job description

Location: Annapolis Junction, MD Clearance: TS/SCI with FS poly Shift: Full time (10pm- 6 am) Qualifications/ years experience : - High School and 5 years of customer service or Bachelor's degree & one year of Help Desk experience. - One or more years of related experience and have a Security + 8570 certification at the time of start. Job Description : Triune is seeking a motivated, career and customer-oriented Availability Manager to join our team in Maryland. Capabilities: * Availability Managers man a 24/7 watch center that monitor enterprise networks, printers, and other services within the contract's scope of responsibility, report anomalies, engage on-site technicians or request support through the call-in process, and track/report progress, and author an After-Action Report. * Serves as the contract's 24/7 POC for contact/interface with government leaders. * Support IAVA reporting as needed, and engage vendor partners to support Walk Out requests. * Collect data and update databases create reports as required, to support operational updates. Provide daily update briefs. * Participates in meetings with multiple contract, vendor partner, and government leaders. Participates in outage coordination and other operational support activities as required. * Engages leaders in global work centers to address operational concerns. Acts as tier one support to Call Manager and networks at varying classification levels to support field operations. Physical Requirements: * Must be able to remain in a stationary position 50% * Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer. * The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations * Working with Data * Move about freely in a laboratory setting * Repetitive Motions

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