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Call Manager Jobs in Maryland (NOW HIRING)

Seaside Plumbing, Inc.

Call Center Manager

Bishopville, MD · On-site

$55K - $75K/yr

What You'll Do As the Call Center Manager, you will lead the performance, development, and day-to-day operations of our Customer Service and Dispatch teams. You will: * Lead, coach, develop, and hold ...

Seaside Plumbing Inc

Call Center Manager

Bishopville, MD · On-site

$55 - $75/hr

What You'll Do As the Call Center Manager, you will lead the performance, development, and day-to-day operations of our Customer Service and Dispatch teams. You will: * Lead, coach, develop, and hold ...

Seaside Plumbing, Inc.

Call Center Manager

Bishopville, MD · On-site

$55K - $75K/yr

What You'll Do As the Call Center Manager, you will lead the performance, development, and day-to-day operations of our Customer Service and Dispatch teams. You will: * Lead, coach, develop, and hold ...

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Call Manager information

See Maryland salary details

$28.6K

$62K

$106.3K

How much do call manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for call manager in Maryland is $61,953.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,600.00 and $72,800.00 per year, depending on experience, location, and employer.

What is a call manager?

Call Managers are professionals or systems responsible for handling, routing, and managing telephone calls within an organization. In many cases, 'Call Manager' refers to software or hardware solutions, like Cisco Unified Communications Manager, that provide call processing services for voice over IP (VoIP) networks. These systems ensure that incoming and outgoing calls are efficiently directed, recorded, and managed according to company policies. Call Managers help maintain communication flow, improve customer service, and support the telecommunication needs of a business.

What are the key skills and qualifications needed to thrive as a call manager, and why are they important?

To thrive as a Call Manager, you need strong leadership abilities, call center operations knowledge, and experience in workforce management, often backed by a bachelor's degree or relevant certifications. Familiarity with call center software (such as CRM systems and ACD platforms), data analytics tools, and quality monitoring systems is typically required. Excellent communication, problem-solving, and team motivation skills help you manage staff performance and resolve escalated customer issues. These skills and qualities are essential to ensure efficient call center operations, high customer satisfaction, and achievement of organizational goals.

How does a call manager typically collaborate with other departments to improve customer service?

A Call Manager often works closely with teams such as customer support, IT, and quality assurance to streamline communication processes and resolve customer issues efficiently. They may coordinate regular meetings with these departments to discuss call trends, share feedback, and implement process improvements. By fostering interdepartmental collaboration, Call Managers help ensure that customers receive consistent and accurate information, while also identifying opportunities for training and technology enhancements.

How does a call manager work?

A call manager is a system or software used in telecommunications to control and route incoming and outgoing calls within an organization. It manages call flow, handles call features like forwarding and conferencing, and often integrates with VoIP or traditional phone networks, requiring knowledge of network protocols and sometimes certifications in telecommunication systems.

What are the most commonly searched types of Call jobs in Maryland?

The most popular types of Call jobs in Maryland are:

What are popular job titles related to Call Manager jobs in Maryland?

For Call Manager jobs in Maryland, the most frequently searched job titles are:

What job categories do people searching Call Manager jobs in Maryland look for?

The top searched job categories for Call Manager jobs in Maryland are:

What cities in Maryland are hiring for Call Manager jobs?

Cities in Maryland with the most Call Manager job openings:

Call Manager jobs near you
Infographic showing various Call Manager job openings in Maryland as of August 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $61,953 per year, or $29.8 per hour.

Senior UC Engineer - Avaya & AWS Connect

Tech Mirrors

Frederick, MD • On-site

$110 - $150/hr

Other

Posted 19 days ago

Key responsibilities

  • Administers and maintains the Avaya Unified Communications environment, including Call Manager, System Manager, and Voicemail Systems.

  • Configures and manages AWS Connect and establishes communication systems by programming Voice and Data Telecommunications network Circuits and equipment.

  • Verifies service functionality through testing, reprogramming circuits and equipment, troubleshooting outages, and updating documentation.

Job description

Position: Senior Unified Communications Engineer – Avaya & AWS Connect
Location: Frederick, MD

Role Descriptions:

Experience in Telephony Systems configuration| Avaya Call Manager| System Manager| Voicemail Systems. Experience with NICE Utility Call Recording Screen capture| TASKE Reporting| Cisco| Secure Telephone| and Video Communications Experience with Telecommunications Technologies Advanced understanding of technical| functional aspects of Avaya PBX systems Administer the Avaya Unified Communications environment.AWS Connect configuration and administration.Ability to establish communication systems by programming Voice and Data

Telecommunications network Circuits and equipment.Knowledge of Business Recovery in the event of a disaster.Knowledge of Designing Telephony Networks..Roles and Responsibilities Establishes voice and data networks by programming features establishing interfaces and integrations following industry standards activating remote access tools.Verifies service by testing and reprogramming circuits| equipment| and alarms identifying and correcting problems conferring with engineers.Documents Telecom network by recording configuration diagrams and programming.Maintains telecom network by troubleshooting and repairing outages testing network backup procedures updating documentation.Administers Avaya phone systems| Call Vector Designing| testing| problem solving and voice mail system. Complete and support Service Desk escalations for Voice Adds Moves and Changes in Avaya| Uptivity| TASKE| AWS Connect.Monitor Document Systems user license usage and complete system audits and cleanup.Manage all work through the HEAT ticket system and or Agile Sprint project

tracking.Required Technical Skills Telephony Systems configuration| Avaya Call Manager| System Manager| Voicemail Systems| NICE Uptivity Call Recording| TASKE Reporting | Cisco| Secure Telephone| and Video Communications.Strong knowledge of IT infrastructure and architecture.Excellent leadership and communication skills.Ability to work well under pressure and meet deadlines.Strong problem-solving skills and attention to detail.Ability to collaborate with other departments and stakeholders.Knowledge of the latest trends and technologies in IT.Must HaveExperience in Telephony Systems configuration.Experience in Avaya Call Manager| System Manager| Voicemail SystemsExperience with NICE Uptivity Call Recording Screen capture.Experience with TASKE Reporting Experience with Cisco| Secure Telephone| and Video CommunicationsExperience with

Telecommunications TechnologiesAdvanced understanding of technical| functional aspects of Avaya PBX systemsAdminister the Avaya Unified Communications environment.AWS Connect configuration and administration. Ability to establishing communication systems by programming Voice and Data Telecommunications network Circuits and equipment. Knowledge of Business Recovery in the event of a disaster. Knowledge of Designing Telephony Networks.
Essential Skills: Job DescriptionExperience in Telephony Systems configuration| Avaya Call Manager| System Manager|Voicemail Systems. Experience with NICE Utility Call Recording Screen capture| TASKE Reporting| Cisco| Secure Telephone| and Video Communications Experience with Telecommunications Technologies Advanced understanding of technical| functional aspects of Avaya PBX systems Administer the Avaya Unified Communications environment.AWS Connect configuration and administration.Ability to establish communication systems by programming Voice and Data Telecommunications network Circuits and equipment.Knowledge of Business Recovery in the event of a disaster. Knowledge of Designing Telephony Networks. Roles and Responsibilities Establishes voice and data networks by programming features establishing interfaces and integrations following industry standards activating remote access tools. Verifies service by testing and reprogramming circuits| equipment| and alarms identifying and correcting problems conferring with engineers. Documents Telecom network by recording configuration

Top 3 Required Skills:
1. Telephony Systems Configuration & Avaya (Call Manager, System Manager, Voicemail)
2. Unified Communications – NICE Utility, TASKE Reporting, Cisco & Voice Technologies
3. AWS Connect Administration & Telecom Network Design (PBX, Voice/Data Circuits)
Top 3 Preferred Skills:
1. Strong knowledge of IT Infrastructure & Telecommunications Architecture
2. Disaster Recovery & Business Continuity Planning
3. Problem-Solving, Stakeholder Communication & System Troubleshooting
Education Requirements:
• Bachelor’s degree in Computer Science, Information Technology, Telecommunications, or a related field (or equivalent experience)
Years of Experience:
• 8–12+ years in Telephony Systems, Unified Communications, or Telecom Engineering

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