Guest Service Manager
Muskegon, MI · On-site
We strive to make a positive impact for those that are devoted to family, faith and guests, we call ... listener with good oral and written communication skills • Restaurant management experience ...
Guest Service Manager
Muskegon, MI · On-site
We strive to make a positive impact for those that are devoted to family, faith and guests, we call ... listener with good oral and written communication skills • Restaurant management experience ...
Assistant Manager
Muskegon, MI · On-site
We strive to make a positive impact for those that are devoted to family, faith and guests, we call ... listener with good oral and written communication skills Restaurant management experience ...
Assistant Manager
Muskegon, MI · On-site
We strive to make a positive impact for those that are devoted to family, faith and guests, we call ... listener with good oral and written communication skills Restaurant management experience ...
Guest Service Manager
Muskegon, MI · On-site
We strive to make a positive impact for those that are devoted to family, faith and guests, we call ... listener with good oral and written communication skills Restaurant management experience ...
Guest Service Manager
Muskegon, MI · On-site
We strive to make a positive impact for those that are devoted to family, faith and guests, we call ... listener with good oral and written communication skills Restaurant management experience ...
Assistant General Manager
Muskegon, MI · On-site
We strive to make a positive impact for those that are devoted to family, faith and guests, we call ... listener with good oral and written communication skills Restaurant management experience ...
Assistant General Manager
Muskegon, MI · On-site
We strive to make a positive impact for those that are devoted to family, faith and guests, we call ... listener with good oral and written communication skills Restaurant management experience ...
Assistant Manager
Muskegon, MI · On-site
We strive to make a positive impact for those that are devoted to family, faith and guests, we call ... listener with good oral and written communication skills Restaurant management experience ...
Assistant Manager
Muskegon, MI · On-site
We strive to make a positive impact for those that are devoted to family, faith and guests, we call ... listener with good oral and written communication skills Restaurant management experience ...
Kitchen Manager
Muskegon, MI · On-site
We strive to make a positive impact for those that are devoted to family, faith and guests, we call ... listener with good oral and written communication skills Restaurant management experience ...
Kitchen Manager
Muskegon, MI · On-site
We strive to make a positive impact for those that are devoted to family, faith and guests, we call ... listener with good oral and written communication skills Restaurant management experience ...
Assistant General Manager
Hudsonville, MI · On-site
We strive to make a positive impact for those that are devoted to family, faith and guests, we call ... listener with good oral and written communication skills • Restaurant management experience ...
Assistant General Manager
Hudsonville, MI · On-site
We strive to make a positive impact for those that are devoted to family, faith and guests, we call ... listener with good oral and written communication skills • Restaurant management experience ...
Assistant General Manager
Muskegon, MI · On-site
We strive to make a positive impact for those that are devoted to family, faith and guests, we call ... listener with good oral and written communication skills • Restaurant management experience ...
Assistant General Manager
Muskegon, MI · On-site
We strive to make a positive impact for those that are devoted to family, faith and guests, we call ... listener with good oral and written communication skills • Restaurant management experience ...
We are supported by a 24/7 in-house call-center and provide scheduled maintenance services and ... Inspect, test, and listen to defective equipment to diagnose malfunctions, using test instruments ...
We are supported by a 24/7 in-house call-center and provide scheduled maintenance services and ... Inspect, test, and listen to defective equipment to diagnose malfunctions, using test instruments ...
Customer Service Representative - Jenison Area
Jenison, MI · On-site
$40K - $60K/yr
Strong communication skills, both written and verbal, with a focus on clarity and active listening ... Agent, Call Center Agent Why The Pivot Group Network The Pivot Group Network was founded by ...
Customer Service Representative - Jenison Area
Jenison, MI · On-site
$40K - $60K/yr
Strong communication skills, both written and verbal, with a focus on clarity and active listening ... Agent, Call Center Agent Why The Pivot Group Network The Pivot Group Network was founded by ...
We are supported by a 24/7 in-house call-center and provide scheduled maintenance services and ... Inspect, test, and listen to defective equipment to diagnose malfunctions, using test instruments ...
We are supported by a 24/7 in-house call-center and provide scheduled maintenance services and ... Inspect, test, and listen to defective equipment to diagnose malfunctions, using test instruments ...
Call Listener information
See Muskegon, MI salary details
$9.77 - $10.94
1% of jobs
$10.94 - $12.10
4% of jobs
$12.10 - $13.27
9% of jobs
$14.26 is the 25th percentile. Wages below this are outliers.
$13.27 - $14.43
13% of jobs
$14.43 - $15.60
22% of jobs
The median wage is $15.68 / hr.
$15.60 - $16.76
22% of jobs
$17.19 is the 75th percentile. Wages above this are outliers.
$16.76 - $17.93
14% of jobs
$17.93 - $19.09
8% of jobs
$19.09 - $20.26
4% of jobs
$20.26 - $21.42
3% of jobs
$21.42 - $22.58
1% of jobs
$9
$16
$22
How much do call listener jobs pay per hour?
As of Aug 12, 2026, the average hourly pay for call listener in Muskegon, MI is $16.18, according to ZipRecruiter salary data. Most workers in this role earn between $13.89 and $17.36 per hour, depending on experience, location, and employer.
What are some common challenges faced by call listeners, and how can they effectively manage them?
Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.
What are the key skills and qualifications needed to thrive as a call listener, and why are they important?
To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.
What is the difference between Call Listener vs Call Center Agent?
| Aspect | Call Listener | Call Center Agent |
|---|---|---|
| Primary Role | Monitoring and analyzing calls for quality assurance | Handling customer inquiries and providing support |
| Required Skills | Active listening, communication, analytical skills | Communication, problem-solving, customer service |
| Work Environment | Call monitoring rooms, quality assurance departments | Call centers, customer service departments |
| Certifications | None typically required, but quality assurance training helpful | Customer service certifications often preferred |
While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.
What does a call listener do?
A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Muskegon, MI? For Call Listener jobs in Muskegon, MI, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Muskegon, MI look for? The top searched job categories for Call Listener jobs in Muskegon, MI are:
- Part Time Etihad Airways Call Center
- Work From Home Td Bank Call Center
- Freelance Insurance Call Center
- Executive Call Center Manager
- Monday Through Friday Online Inbound Call Center
- Internship Remote French Speaking Call Center
- Call Center No Experience
- Full Time Ibex Global Call Center
- Part Time Remote French Speaking Call Center
- Part Time Work From Home Pizza Hut Call Center
What cities near Muskegon, MI are hiring for Call Listener jobs? Cities near Muskegon, MI with the most Call Listener job openings:
Pizza Ranch rating
5.7
Based on 187 frontline employees who took The Breakroom Quiz
57th of 87 rated restaurants
Job description
Who We Are
Pizza Ranch ®Inc., started as a single location in Hull, Iowa in 1981. Pizza Ranch is in the category of a fast-casual restaurant. Our unique concepts specialize in pizza, chicken, salad and dessert buffet, as well as delivery and take out. Our franchise has grown steadily with over 200 locations in fourteen states. What makes Pizza Ranch® unique is that most stores offer a host of dining options.
We strive to make a positive impact for those that are devoted to family, faith and guests, we call them devoted diners. Our company is fueled by a powerful mission to "Establish Every Pizza Ranch® as a business ministry opportunity where our guests receive a legendary experience through quality food and service; and where we take a positive leadership position in the communities we serve and equip our employees with tools to lead happy and productive lives."
Pizza Ranch is committed to making a positive impact no matter how big or small so that each person leaves a little better off, because of the genuine care and concern we give to our guests, team members and communities.
If this sounds like an environment where you would like to work, we are always looking for enthusiastic, guest-oriented people who love to be of service to others.
Responsibilities:
At Pizza Ranch, we view our management team as a vital part of what makes our business so successful. As a Guest Services Manager, you will be challenged to exceed the expectations of our guests by delivering on the Pizza Ranch Product standards. You will also be expected to assist the Assistant General Manager in leading the day to day operations and support the management of the of the guest experience through Qualtrics data and feedback. At the Pizza Ranch, you will have the ability to drive store level profitability and sales goals by controlling food and labor costs. Most importantly you will have the opportunity to provide genuine care for all of our staff and guests and to create legendary impact to those you come in to contact with.
Key Accountabilities:
• Guest Satisfaction
• Effective Business Management
• Appropriate and Fair Business Practices
• Training and Development
Qualifications, Skills, and/or Competencies:
• Passion for leading and developing people
• Proven record of management, communication, and organizational skills
• The ability to prioritize multiple situations
• Effective communicator and listener with good oral and written communication skills
• Restaurant management experience, preferred
• Proficient in basic computer skills
• High School graduate or equivalent education
• Possess business acumen
Pizza Ranch ®Inc., started as a single location in Hull, Iowa in 1981. Pizza Ranch is in the category of a fast-casual restaurant. Our unique concepts specialize in pizza, chicken, salad and dessert buffet, as well as delivery and take out. Our franchise has grown steadily with over 200 locations in fourteen states. What makes Pizza Ranch® unique is that most stores offer a host of dining options.
We strive to make a positive impact for those that are devoted to family, faith and guests, we call them devoted diners. Our company is fueled by a powerful mission to "Establish Every Pizza Ranch® as a business ministry opportunity where our guests receive a legendary experience through quality food and service; and where we take a positive leadership position in the communities we serve and equip our employees with tools to lead happy and productive lives."
Pizza Ranch is committed to making a positive impact no matter how big or small so that each person leaves a little better off, because of the genuine care and concern we give to our guests, team members and communities.
If this sounds like an environment where you would like to work, we are always looking for enthusiastic, guest-oriented people who love to be of service to others.
Responsibilities:
At Pizza Ranch, we view our management team as a vital part of what makes our business so successful. As a Guest Services Manager, you will be challenged to exceed the expectations of our guests by delivering on the Pizza Ranch Product standards. You will also be expected to assist the Assistant General Manager in leading the day to day operations and support the management of the of the guest experience through Qualtrics data and feedback. At the Pizza Ranch, you will have the ability to drive store level profitability and sales goals by controlling food and labor costs. Most importantly you will have the opportunity to provide genuine care for all of our staff and guests and to create legendary impact to those you come in to contact with.
Key Accountabilities:
• Guest Satisfaction
• Effective Business Management
• Appropriate and Fair Business Practices
• Training and Development
Qualifications, Skills, and/or Competencies:
• Passion for leading and developing people
• Proven record of management, communication, and organizational skills
• The ability to prioritize multiple situations
• Effective communicator and listener with good oral and written communication skills
• Restaurant management experience, preferred
• Proficient in basic computer skills
• High School graduate or equivalent education
• Possess business acumen
What Pizza Ranch employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom