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Call Listener Jobs in Independence, MO (NOW HIRING)

FARMER BROS CO

Route Sales Representative

Lees Summit, MO · On-site

$55K - $57K/yr

Targets a minimum of 1 prospective call per day (5 weekly) and securing a minimum of two new ... Uses active listening and communicates effectively with customers or management. * Identifies new ...

Farmer Brothers

Route Sales Representative

Lees Summit, MO

$43K - $55K/yr

Targets a minimum of 1 prospective call per day (5 weekly) and securing a minimum of two new ... Uses active listening and communicates effectively with customers or management. * Identifies new ...

Load King

CUSTOMER SERVICE REPRESENTATIVE

Kansas City, MO · On-site

$15.50 - $21.25/hr

Actively listen to customer needs and direct inquiries to the appropriate departments when necessary. * Accurately enter and maintain customer and call-related information within Salesforce.

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All JobsCall Listener JobsCall Listener Jobs in Independence, MO

Call Listener information

See Independence, MO salary details

$9

$16

$22

How much do call listener jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for call listener in Independence, MO is $16.33, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $17.55 per hour, depending on experience, location, and employer.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Independence, MO?

For Call Listener jobs in Independence, MO, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Independence, MO look for?

The top searched job categories for Call Listener jobs in Independence, MO are:

What cities near Independence, MO are hiring for Call Listener jobs?

Cities near Independence, MO with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Independence, MO as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 15% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $33,969 per year, or $16.3 per hour.

Fraud Specialist/Fraud Operations Specialist I

Avcend

Overland, KS • On-site

$20 - $22/hr

Contractor

Re-posted 5 days ago

Job description

Hiring – Fraud Operations Specialist

Location: Overland Park, KS (Hybrid)

Duration: 6-Month Contract (Potential Extension)

Pay Rate: $22/hr on W2

Work Schedule:
• Hybrid – 3 Days Onsite / 2 Days Remote (after training)
• Training Schedule: Monday–Friday, 8:00 AM–5:00 PM CST (up to 2 months)
• Post-Training Schedule: 9:00 AM–8:00 PM CST (4x10 schedule)

Available Shifts:
• Thursday, Friday, Saturday, and Sunday
OR
• Saturday, Sunday, Monday, and Tuesday

Responsibilities:
• Review, identify, and deter fraudulent activity
• Conduct fraud investigations and customer authentication
• Handle inbound calls from victims of fraudulent activities
• Analyze data to validate customer identity and fraud concerns
• Investigate fraud escalations and recommend solutions
• Support fraud prevention processes and compliance requirements
• Communicate with internal teams regarding fraud-related cases

Requirements:
• US Citizen
• High School Diploma or equivalent
• Minimum 1 year of experience in Fraud Operations, Customer Service, or Call Center environment
• Excellent verbal communication and listening skills
• Experience working in a Windows-based environment
• Ability to navigate multiple systems and screens simultaneously
• Strong phone, typing, and customer service skills
• Ability to work weekends, holidays, and flexible schedules

Preferred Background:
• Fraud Investigation
• Fraud Prevention
• Identity Verification
• Customer Service
• Call Center Operations
• Banking or Financial Services