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Call Listener Jobs in Missouri (NOW HIRING)

Aspen Dental

Bilingual Scheduling Center Agent

MO

$17/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Listen empathetically and think critically to understand patient needs, use trained sales and ... Additional duties as assigned by the Call Center Leadership team Job Requirements: * High School ...

StorageMart

Home Office - Phone Rep 1

Columbia, MO · On-site +1

$19.50/hr

Build positive relationships with callers through active listening and effective communication. * Adhere to key performance indicators related to call volume, conversion rates and customer ...

StorageMart

Home Office - Phone Rep 1

Columbia, MO · On-site

$19.50/hr

Build positive relationships with callers through active listening and effective communication. * Adhere to key performance indicators related to call volume, conversion rates and customer ...

StorageMart

Home Office - Phone Rep 1

Columbia, MO · On-site +1

$19.50/hr

Build positive relationships with callers through active listening and effective communication. * Adhere to key performance indicators related to call volume, conversion rates and customer ...

Meridian Waste

Customer Care/Inside Sales

Wentzville, MO · On-site

$15.25 - $20.75/hr

Demonstrates appropriate active listening skills/confirms understanding of customer needs, issues ... Demonstrates ownership of the customer issue by providing one call resolution. * Uses systems to ...

Meridian Waste

Customer Care/Inside Sales

Wentzville, MO · On-site

$22 - $25/hr

Demonstrates appropriate active listening skills/confirms understanding of customer needs, issues ... Demonstrates ownership of the customer issue by providing one call resolution. * Uses systems to ...

Meridian Waste

Customer Care/Inside Sales

Wentzville, MO · On-site

$22 - $25/hr

Demonstrates appropriate active listening skills/confirms understanding of customer needs, issues ... Demonstrates ownership of the customer issue by providing one call resolution. * Uses systems to ...

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All JobsCall Listener JobsCall Listener Jobs in Missouri

Call Listener information

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Missouri?

For Call Listener jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Missouri look for?

The top searched job categories for Call Listener jobs in Missouri are:

What cities in Missouri are hiring for Call Listener jobs?

Cities in Missouri with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Missouri as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 15% Part Time, and 6% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.

Customer Service Representative (CSR) - Telephone Support

Intratek

Saint Louis, MO • On-site

$15.50 - $21.25/hr

Other

Medical, Retirement, PTO

Re-posted 13 days ago

Job description

Customer Service Representative (CSR) - Telephone Support

Intratek Computer, Inc., a California based company, was founded and incorporated in 1989 as a computer service, support, and networking firm to provide state-of-the-art customized information technology solutions for Federal, State and County agencies, as well as leading private commercial accounts. We have comprehensive experience providing IT support services, including hardware and software support, maintenance and repair, programming, professional staffing, networking, web design and development, and helpdesk implementation and management.

Intratek Computer, Inc. is looking for Customer Service Representative (CST) providing support for Telephone devices both VOPI and Analog.

Employment Details:

  • Customer Service Representative (CSR) - Telephone Support
  • Richland, WA
  • Fulltime
  • Monday through Thursday – 10 hour days
  • Start ASAP

Full Benefits include:

  • Medical
  • Vacation Pay
  • Sick Pay
  • Holidays
  • 401K

Provide Tier1 telephone help desk support, including:

  • Completing requests for change to telephone service such as setting up call forwarding, updating line appearances, changes to voicemail, setting up voicemail
  • Work with move coordinator and other Hanford contractors to arrange telephone move/add/changes
  • Act as the first point of contact for customers' telephone issues
  • Diagnose and resolve telephone issues
  • Working with Voice Engineer, tier 2 and 3 support as needed and coordinate repairs with field support technicians and engineers as appropriate
  • Use Cisco Unity and Cisco Call Manager programs to update telephone information
  • Submit work tickets using the Remedy and ESP ticketing systems
  • Updating Analog telephone data using the COMMIT program

Required Skills

  • High school education or GED
  • 2+ years of experience with Microsoft Office products
  • 2+ years of customer service experience

Desired Skills

  • Experience working in a team environment.
  • Skills in telephone services, verbal communications and customer focused listening, professionalism, leadership and time management.
  • Previous experience working in the call center environment.

Equal Opportunity Employer:

Intratek Computer Inc. is an equal opportunity employer. "All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition."

Intratek logo

About Intratek

Sourced by ZipRecruiter

Industry

Electrical equipment, appliance, and component manufacturing

Company size

11 - 50 Employees

Headquarters location

Elk Grove Village, IL, US

Year founded

1996

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