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Call Listener Jobs in Missouri (NOW HIRING)

Wipro

Contact Center CSR Contractor

Jefferson City, MO · On-site

$27 - $28/hr

... tone - Listen attentively to customer needs and concerns; demonstrate empathy while maximizing ... in call tracking database - Ensure service delivered to our customer meets contractual Key ...

FARMER BROS CO

Route Sales Representative

Lees Summit, MO · On-site

$55K - $57K/yr

Targets a minimum of 1 prospective call per day (5 weekly) and securing a minimum of two new ... Uses active listening and communicates effectively with customers or management. * Identifies new ...

Farmer Brothers

Route Sales Representative

Lees Summit, MO · On-site

$43K - $55K/yr

Targets a minimum of 1 prospective call per day (5 weekly) and securing a minimum of two new ... Uses active listening and communicates effectively with customers or management. * Identifies new ...

Just Jeff's

Line Cook at Just Jeff's

Columbia, MO · On-site

$15 - $19/hr

Ability to listen and communicate effectively We are looking forward to receiving your application. Call to schedule an interview or come by the Business Loop location. We are hiring immediately with ...

Load King

CUSTOMER SERVICE REPRESENTATIVE

Kansas City, MO · On-site

$15.50 - $21.25/hr

Actively listen to customer needs and direct inquiries to the appropriate departments when necessary. * Accurately enter and maintain customer and call-related information within Salesforce.

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All JobsCall Listener JobsCall Listener Jobs in Missouri

Call Listener information

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Missouri?

For Call Listener jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Missouri look for?

The top searched job categories for Call Listener jobs in Missouri are:

What cities in Missouri are hiring for Call Listener jobs?

Cities in Missouri with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Missouri as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 15% Part Time, and 6% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.

Medical Secretary - Call Center

St. Luke's Hospital - MO

Saint Louis, MO

$17.75 - $21.50/hr

Full-time

Medical, Retirement, PTO

Re-posted yesterday

Job description

2315 DOUGHERTY FERRY RD

We are dedicated to providing exceptional care to every patient, every time. 

St. Luke’s Hospital is a value-driven award-winning health system that has been nationally recognized for its unmatched service and quality of patient care. Using talents and resources responsibly, we provide high quality, safe care with compassion, professional excellence, and respect for each other and those we serve. Committed to values of human dignity, compassion, justice, excellence, and stewardship St. Luke’s Hospital for over a decade has been recognized for “Outstanding Patient Experience” by HealthGrades.  

Position Summary: 

Answers 100-200 incoming phone calls daily in a polite and efficient manner. Ensures patient satisfaction by listening and assessing patient needs, scheduling and rescheduling appointments, taking clear and accurate messages, and routing patient messages to appropriate healthcare personnel. Responsible for promoting teamwork with all members of the healthcare team. Performs duties in a manner consistent with St. Luke’s mission and values. 

Education, Experience, & Licensing Requirements:   

Education: High School Diploma or equivalent  

Experience: Previous experience in a medical office or hospital setting  

Benefits for a Better You:  

  • Day one benefits package 
  • Pension Plan & 401K 
  • Competitive compensation 
  • FSA & HSA options 
  • PTO programs available 
  • Education Assistance 

Why You Belong Here:  

You matter. We could not achieve our mission daily without the hands of our team. Our culture and compassion for our patients and team is a distinct reflection of our dynamic workforce. Each team member is focused on being part of something much bigger than themselves. Join our St. Luke’s family to be a part of making life better for our patients, their families, and one another. 

Apply