Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels ...
Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels ...
Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels ...
Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels ...
Call Center Representative
Grapevine, TX · On-site
$14.75 - $18.50/hr
Valid driver's license and reliable transportation.
Call Center Representative
Grapevine, TX · On-site
$14.75 - $18.50/hr
Valid driver's license and reliable transportation.
Autonomous Driver
Dallas, TX · On-site
$24 - $28/hr
Call Teresa 346-646-3662 🚘 Join the Future of Driving -- Become an Autonomous Vehicle Safety Driver in Austin, TX! Are you a skilled, safety-conscious driver with a passion for cutting-edge ...
Quick apply
Autonomous Driver
Dallas, TX · On-site
$24 - $28/hr
Call Teresa 346-646-3662 🚘 Join the Future of Driving -- Become an Autonomous Vehicle Safety Driver in Austin, TX! Are you a skilled, safety-conscious driver with a passion for cutting-edge ...
Call Center Representative
Grapevine, TX · On-site
$14.75 - $18.50/hr
Valid driver's license and reliable transportation. Employment Type: FULL_TIME
Call Center Representative
Grapevine, TX · On-site
$14.75 - $18.50/hr
Valid driver's license and reliable transportation. Employment Type: FULL_TIME
Autonomous Driver
Dallas, TX · On-site
$24 - $28/hr
Call Teresa 346-646-3662 🚘 Join the Future of Driving - Become an Autonomous Vehicle Safety Driver in Austin, TX! Are you a skilled, safety-conscious driver with a passion for cutting-edge ...
Autonomous Driver
Dallas, TX · On-site
$24 - $28/hr
Call Teresa 346-646-3662 🚘 Join the Future of Driving - Become an Autonomous Vehicle Safety Driver in Austin, TX! Are you a skilled, safety-conscious driver with a passion for cutting-edge ...
Delivery Driver
$17 - $20/hr
Are you ready to start an opportunity of a lifetime with a company you can call home? Salsa Limón ... Job Types: Part-time - Ability to lift at least 50 lbs. -Clean driving record -Valid driver ...
Quick apply
Delivery Driver
$17 - $20/hr
Are you ready to start an opportunity of a lifetime with a company you can call home? Salsa Limón ... Job Types: Part-time - Ability to lift at least 50 lbs. -Clean driving record -Valid driver ...
Driver Helper
Laredo, TX · On-site
$13/hr
Seeking full-time route driver helper to help pickup donations. The driver helper must be ... call
Quick apply
Driver Helper
Laredo, TX · On-site
$13/hr
Seeking full-time route driver helper to help pickup donations. The driver helper must be ... call
Seeking full-time route driver helper to help pickup donations. The driver helper must be ... call
Quick apply
Seeking full-time route driver helper to help pickup donations. The driver helper must be ... call
Driver Helper
$13/hr
Seeking full-time route driver helper to help pickup donations. The driver helper must be ... call
Quick apply
Driver Helper
$13/hr
Seeking full-time route driver helper to help pickup donations. The driver helper must be ... call
Driver Helper
$13/hr
Seeking full-time route driver helper to help pickup donations. The driver helper must be ... call
Quick apply
Driver Helper
$13/hr
Seeking full-time route driver helper to help pickup donations. The driver helper must be ... call
Driver Helper
$13/hr
Seeking full-time route driver helper to help pickup donations. The driver helper must be ... call
Quick apply
Driver Helper
$13/hr
Seeking full-time route driver helper to help pickup donations. The driver helper must be ... call
Driver
Beaumont, TX · On-site
The position of Driver is primarily responsible for sample pickup/delivery as well as assisting ... You will receive a call back. Please note, this phone number is not for general employment ...
Driver
Beaumont, TX · On-site
The position of Driver is primarily responsible for sample pickup/delivery as well as assisting ... You will receive a call back. Please note, this phone number is not for general employment ...
CDL Driver
Houston, TX · On-site
$1.0K - $12K/yr
... driver to join our growing team. for OTR position dry van experience ... Call or text for more information. 3
Quick apply
CDL Driver
Houston, TX · On-site
$1.0K - $12K/yr
... driver to join our growing team. for OTR position dry van experience ... Call or text for more information. 3
CDL-A Truck Driver
$140K/yr
Currently hiring for Call & Demand drivers!! We Offer : * Average $80-140K Yearly * Can be closer to $75-85k yearly if driver takes off a full week each month * Hourly Demurrage & Event Pay * Work 3 ...
CDL-A Truck Driver
$140K/yr
Currently hiring for Call & Demand drivers!! We Offer : * Average $80-140K Yearly * Can be closer to $75-85k yearly if driver takes off a full week each month * Hourly Demurrage & Event Pay * Work 3 ...
Class A CDL Driver Experienced Class A Driver
Waco, TX · On-site
$1.2K - $1.3K/wk
Must have Class A CDL License, 21 or older * 6+ Months Recent T/T Experience Call or text Austin at 843.291.0184 to get started ASAP. Job Posted by ApplicantPro
Quick apply
Class A CDL Driver Experienced Class A Driver
Waco, TX · On-site
$1.2K - $1.3K/wk
Must have Class A CDL License, 21 or older * 6+ Months Recent T/T Experience Call or text Austin at 843.291.0184 to get started ASAP. Job Posted by ApplicantPro
Regional CDL Driver
$1.2K - $1.8K/wk
Please call (210) 416-2575. Valdes Carriers Inc is hiring a CDL drivers class-A with 2 years experience with reefer trailer. Equipment: We have trucks and reefer trailers in great condition. Routes:
Quick apply
Regional CDL Driver
$1.2K - $1.8K/wk
Please call (210) 416-2575. Valdes Carriers Inc is hiring a CDL drivers class-A with 2 years experience with reefer trailer. Equipment: We have trucks and reefer trailers in great condition. Routes:
Regional CDL Driver
Adkins, TX · On-site
$1.2K - $1.8K/wk
Please call (210) 416-2575. Valdes Carriers Inc is hiring a CDL drivers class-A with 2 years experience with reefer trailer. Equipment: We have trucks and reefer trailers in great condition. Routes:
Quick apply
Regional CDL Driver
Adkins, TX · On-site
$1.2K - $1.8K/wk
Please call (210) 416-2575. Valdes Carriers Inc is hiring a CDL drivers class-A with 2 years experience with reefer trailer. Equipment: We have trucks and reefer trailers in great condition. Routes:
Autonomous Driver
Austin, TX · On-site
$20 - $28/hr
Call Teresa 346-646-3662 🚘 Join the Future of Driving - Become an Autonomous Vehicle Safety Driver in Austin, TX! Are you a skilled, safety-conscious driver with a passion for cutting-edge ...
Autonomous Driver
Austin, TX · On-site
$20 - $28/hr
Call Teresa 346-646-3662 🚘 Join the Future of Driving - Become an Autonomous Vehicle Safety Driver in Austin, TX! Are you a skilled, safety-conscious driver with a passion for cutting-edge ...
Will Call Loader
$14 - $16/hr
Will Call Loader Location: Beaumont Company: Ritter Lumber Job Type: Full-Time Job Summary: We are seeking a versatile and customer-focused Will Call Loader to join our team at the lumber barn. This ...
Quick apply
Will Call Loader
$14 - $16/hr
Will Call Loader Location: Beaumont Company: Ritter Lumber Job Type: Full-Time Job Summary: We are seeking a versatile and customer-focused Will Call Loader to join our team at the lumber barn. This ...
Call Driver information
See Texas salary details
$9.18 - $10.95
3% of jobs
$10.95 - $12.72
11% of jobs
$13.63 is the 25th percentile. Wages below this are outliers.
$12.72 - $14.50
22% of jobs
The median wage is $15.63 / hr.
$14.50 - $16.27
22% of jobs
$16.27 - $18.04
17% of jobs
$18.08 is the 75th percentile. Wages above this are outliers.
$18.04 - $19.81
11% of jobs
$19.81 - $21.58
5% of jobs
$21.58 - $23.35
4% of jobs
$23.35 - $25.12
2% of jobs
$25.12 - $26.89
2% of jobs
$26.89 - $28.67
1% of jobs
$9
$17
$28
How much do call driver jobs pay per hour?
What is the difference between Call Driver vs Delivery Driver?
| Aspect | Call Driver | Delivery Driver |
|---|---|---|
| Credentials | Valid driver's license, clean driving record | Valid driver's license, sometimes specific certifications for certain vehicles |
| Work Environment | Primarily on the road, making calls to coordinate pickups or deliveries | On the road, delivering goods or packages to customers |
| Employer & Industry Usage | Used in courier, logistics, and transportation services for coordinating pickups | Common in courier, food delivery, retail, and logistics industries |
While both roles involve driving, a Call Driver primarily focuses on coordinating pickups and deliveries via phone, often working closely with dispatch. A Delivery Driver physically transports goods or packages to customers. Both roles require valid licenses and involve driving, but their main responsibilities differ in interaction versus physical delivery.
What are Call Drivers?
What are the key skills and qualifications needed to thrive as a Call Driver, and why are they important?
What are some common challenges faced by Call Drivers, and how can they be managed effectively?

Deloitte rating
8.1
Based on 86 frontline employees who took The Breakroom Quiz
58th of 138 rated financial services
Job description
Contact Center Operations and Transformation, PU&R, Manager, Functional Transformation
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce
Recruiting for this role ends on December 31, 2026.
Work you'll do
As a Manager in Deloitte Consulting's Customer offering portfolio, you will help Power, Utilities & Renewables clients transform contact center and customer service operations to drive efficiency, improve customer and employee experiences, and enable more scalable, data-driven service delivery. You will work at the intersection of business transformation, operations, technology, and AI, helping clients assess current-state service models, define future-state capabilities, and implement solutions that improve performance and reduce cost.
You will advise clients on a range of customer operations priorities, including contact center transformation, digital channel enablement, operating model redesign, workforce optimization, service personalization, and AI-powered service innovation. This role requires a leader who can move seamlessly from executive-level discussions to detailed problem-solving, solution design, and delivery execution.
Key responsibilities include:
- Leading contact center operations and transformation engagements for Power, Utilities & Renewables clients
- Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels, technology capabilities, cost structure, and performance metrics
- Designing future-state operating models that improve efficiency, scalability, resiliency, service quality, and customer satisfaction
- Developing transformation strategies that leverage digital self-service, automation, Generative AI, conversational AI, agent assist, intelligent routing, knowledge management, process redesign, and workforce optimization
- Helping clients use AI, analytics, and customer data to improve service performance, personalize interactions, reduce handle time, increase containment, improve first-contact resolution, and support better decision-making
- Supporting the design and implementation of contact center and customer service technologies, including CCaaS, CRM, workforce management, quality management, knowledge management, analytics, and AI-enabled service platforms
- Leading digital service transformation efforts to modernize customer engagement across contact center, digital, and assisted-service channels
- Managing multiple teams and workstreams, while driving high-quality delivery, measurable client impact, and strong team performance
- Building trusted client relationships and collaborating across Deloitte's cross-functional teams, including operations, technology, AI, data, industry, and delivery specialists, to deliver integrated solutions
- Coaching junior team members, contributing to team development, and supporting Deloitte's collaborative, client-focused culture
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationship
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Qualifications
Required
- 8+ years of relevant experience in contact center operations, customer service transformation, or management consulting/advisory, including significant experience focused on contact center strategy, operations, and transformation engagements
- 4+ years of experience leading multiple project teams and workstreams simultaneously, with responsibility for delivery quality, team performance, and client outcomes
- 2+ years of experience serving Power, Utilities & Renewables clients, with an understanding of customer operations, service environments, and industry-specific business challenges
- Bachelor's degree in Computer Science, Engineering, or equivalent work experience
- Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
Preferred
- Experience working in, leading, or advising large-scale contact center environments supporting 500+ agents.
- Experience with contact center and customer service technologies, including CCaaS, CRM, workforce management, quality management, knowledge management, analytics, and AI-enabled service tools.
- Experience leveraging AI, automation, digital self-service, analytics, and personalization capabilities to improve customer service performance and reduce operating costs.
- Experience with Salesforce.
- Experience with Genesys, Five9, NICE, AWS, or similar cloud-based contact center and customer service platforms.
- Experience developing business cases, transformation roadmaps, operating models, performance improvement plans, and value realization frameworks.
- PMP, Six Sigma, Lean, Agile, or related certificationli>
- Master of Business Administration or other relevant advanced degree.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $144,000 to $241,000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
#Customer_US
#SS_US
Contact Center Operations and Transformation, PU&R, Manager, Functional Transformation
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce
Recruiting for this role ends on December 31, 2026.
Work you'll do
As a Manager in Deloitte Consulting's Customer offering portfolio, you will help Power, Utilities & Renewables clients transform contact center and customer service operations to drive efficiency, improve customer and employee experiences, and enable more scalable, data-driven service delivery. You will work at the intersection of business transformation, operations, technology, and AI, helping clients assess current-state service models, define future-state capabilities, and implement solutions that improve performance and reduce cost.
You will advise clients on a range of customer operations priorities, including contact center transformation, digital channel enablement, operating model redesign, workforce optimization, service personalization, and AI-powered service innovation. This role requires a leader who can move seamlessly from executive-level discussions to detailed problem-solving, solution design, and delivery execution.
Key responsibilities include:
- Leading contact center operations and transformation engagements for Power, Utilities & Renewables clients
- Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels, technology capabilities, cost structure, and performance metrics
- Designing future-state operating models that improve efficiency, scalability, resiliency, service quality, and customer satisfaction
- Developing transformation strategies that leverage digital self-service, automation, Generative AI, conversational AI, agent assist, intelligent routing, knowledge management, process redesign, and workforce optimization
- Helping clients use AI, analytics, and customer data to improve service performance, personalize interactions, reduce handle time, increase containment, improve first-contact resolution, and support better decision-making
- Supporting the design and implementation of contact center and customer service technologies, including CCaaS, CRM, workforce management, quality management, knowledge management, analytics, and AI-enabled service platforms
- Leading digital service transformation efforts to modernize customer engagement across contact center, digital, and assisted-service channels
- Managing multiple teams and workstreams, while driving high-quality delivery, measurable client impact, and strong team performance
- Building trusted client relationships and collaborating across Deloitte's cross-functional teams, including operations, technology, AI, data, industry, and delivery specialists, to deliver integrated solutions
- Coaching junior team members, contributing to team development, and supporting Deloitte's collaborative, client-focused culture
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationship
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Qualifications
Required
- 8+ years of relevant experience in contact center operations, customer service transformation, or management consulting/advisory, including significant experience focused on contact center strategy, operations, and transformation engagements
- 4+ years of experience leading multiple project teams and workstreams simultaneously, with responsibility for delivery quality, team performance, and client outcomes
- 2+ years of experience serving Power, Utilities & Renewables clients, with an understanding of customer operations, service environments, and industry-specific business challenges
- Bachelor's degree in Computer Science, Engineering, or equivalent work experience
- Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
Preferred
- Experience working in, leading, or advising large-scale contact center environments supporting 500+ agents.
- Experience with contact center and customer service technologies, including CCaaS, CRM, workforce management, quality management, knowledge management, analytics, and AI-enabled service tools.
- Experience leveraging AI, automation, digital self-service, analytics, and personalization capabilities to improve customer service performance and reduce operating costs.
- Experience with Salesforce.
- Experience with Genesys, Five9, NICE, AWS, or similar cloud-based contact center and customer service platforms.
- Experience developing business cases, transformation roadmaps, operating models, performance improvement plans, and value realization frameworks.
- PMP, Six Sigma, Lean, Agile, or related certificationli>
- Master of Business Administration or other relevant advanced degree.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicab...