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Call Centre Representative Jobs in Florida (NOW HIRING)

Alta Resources

Call Center Representative

Fort Myers, FL · On-site

$15 - $18.75/hr

Alta Resources is looking for full-time and part-time call center representatives to provide professional, high-quality, "best-in-class" customer service. When you join Alta Resources as a call ...

PostcardMania

Call Center Representative

Clearwater, FL · On-site

$15/hr

Join Our Team as a Call Center Representative! Are you interested in joining one of Tampa Bay's Top Workplaces (for 13 years running!) that provides on-the-job training and a fun, high-energy ...

RemX

Be Seen First

Call Center Representative

Plantation, FL · On-site

$17/hr

Call Center Representative Pay Rate: $17/hour Schedule: * Must work 1 weekend day (Saturday or Sunday). * Will receive 1 weekday off. * Ability to choose from available schedules. Education ...

EyeSouth Partners

Call Center Representative

Fort Pierce, FL · On-site

$14.50 - $18/hr

Position Summary As a Call Center Representative, you will play a vital role in delivering high-quality service to our patients and ensuring their needs are met promptly and professionally. You will ...

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Call Centre Representative information

See Florida salary details

$8

$13

$18

How much do call centre representative jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for call centre representative in Florida is $13.39, according to ZipRecruiter salary data. Most workers in this role earn between $11.49 and $14.38 per hour, depending on experience, location, and employer.

What does a call centre representative do?

A Call Centre Representative is responsible for handling incoming and outgoing customer calls on behalf of a company. Their duties typically include answering questions, resolving complaints, processing orders, and providing information about products or services. They use scripts and databases to assist customers efficiently, aiming to provide excellent service and maintain customer satisfaction. Communication, problem-solving, and patience are key skills for this role.

What are the key skills and qualifications needed to thrive as a call centre representative, and why are they important?

To thrive as a Call Centre Representative, you need strong communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer skills are commonly required. Patience, problem-solving, and the ability to remain calm under pressure are standout soft skills in this role. These qualities ensure effective customer service, quick issue resolution, and a positive experience for callers, which are vital for organizational success.

What are some common challenges faced by call centre representatives, and how can they be managed effectively?

Call Centre Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and meeting performance targets. Successfully managing these challenges involves using active listening skills, staying calm under pressure, and following established procedures for conflict resolution. Many organizations provide regular training and support from supervisors to help team members navigate these situations. Additionally, collaborating with colleagues and participating in team meetings can help share best practices and foster a supportive work environment.

What is the difference between Call Centre Representative vs Customer Service Agent?

AspectCall Centre RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; sometimes additional certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, inbound/outbound calls, office settingCall centers, retail, online support, office setting
Industry UsageTelecommunications, finance, tech supportRetail, hospitality, e-commerce, tech support
Job FocusHandling calls, providing information, resolving issues over the phoneAssisting customers via phone, email, chat, resolving inquiries

Both roles involve assisting customers and require similar skills, but Call Centre Representatives primarily handle inbound and outbound calls in call center environments, often focusing on technical or service issues. Customer Service Agents may work across various channels like email or chat and in diverse industries. The roles overlap significantly, but the setting and communication channels can differ.

Can I work in a call centre representative without experience?

Entry-level call centre representative positions often do not require prior experience, as training is typically provided on the job. Strong communication skills, a customer-focused attitude, and basic computer knowledge are usually sufficient to start in this role.

What are popular job titles related to Call Centre Representative jobs in Florida?

For Call Centre Representative jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Call Centre Representative jobs in Florida look for?

The top searched job categories for Call Centre Representative jobs in Florida are:

What cities in Florida are hiring for Call Centre Representative jobs?

Cities in Florida with the most Call Centre Representative job openings:

Call Centre Representative jobs near you
Infographic showing various Call Centre Representative job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 65% Physical, 1% Hybrid, and 34% Remote job distribution, with an average salary of $27,842 per year, or $13.4 per hour.

Call Center Representative

Alta Resources

Fort Myers, FL • On-site

$15 - $18.75/hr

Other

Re-posted 26 days ago

Alta Resources rating

7.1

Company rating: 7.1 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

18th of 72 rated call and contact centers

Job description

Alta Resources Hiring!

Alta Resources is looking for full-time and part-time call center representatives to provide professional, high-quality, "best-in-class" customer service.

When you join Alta Resources as a call center rep, you will have the opportunity to make a difference in the life of customers. You will listen to, talk with, and problem solve the issues of concerned customers.

What You'll Do:

  • Work with inbound and/or outbound phone calls, email, social media, and other forms of communication to address the needs of our clients' customers.
  • Help facilitate, analyze, and resolve (i.e., troubleshoot) customer issues. Provide product support.
  • Investigate and follow up on questions/issues to resolve concerns in an accurate and timely manner.
  • Provide solutions, recommendations, and product information with a sense of urgency, positivity, and empathy.

Qualifications/Requirements:

  • Strong desire and passion to help people, or as we say at Alta Resources, "Take care of people."
  • Excellent interpersonal, verbal, and written communication skills.
  • Ability to build relationships with clients, consumers, and coworkers.
  • Strong organization and time management skills.

Education & Experience:

  • High school diploma or equivalent (GED, HSED) required. Post high school education is preferred.
  • Previous work experience in customer service, sales, training, or member retention required.
  • Ability to quickly learn program and product knowledge, work on a PC, and navigate a Windows environment.
  • Beginner to intermediate knowledge and use of Microsoft Word, Excel, PowerPoint, and Outlook.
  • Polished phone demeanor, tone, and etiquette is required.

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