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Call Centre Operator Jobs in Rochester, NY (NOW HIRING)

Aspen Dental

Associate Dentist

Webster, NY

$180K - $215K/yr

... HR, call center, learning and development, plus so much more *Source: ADA Health Policy Institute 2017 Survey of Dental Practice.  **May vary by independently owned and operated Aspen Dental ...

Aspen Dental

Associate Dentist

Rochester, NY · On-site

$180K - $215K/yr

... call center, learning and development, plus so much more *Source: ADA Health Policy Institute 2017 Survey of Dental Practice. **May vary by independently owned and operated Aspen Dental location. You ...

Aspen Dental

Associate Dentist

Rochester, NY

$180K - $215K/yr

... HR, call center, learning and development, plus so much more *Source: ADA Health Policy Institute 2017 Survey of Dental Practice.  **May vary by independently owned and operated Aspen Dental ...

Aspen Dental

Associate Dentist

Rochester, NY

$180K - $215K/yr

... HR, call center, learning and development, plus so much more *Source: ADA Health Policy Institute 2017 Survey of Dental Practice.  **May vary by independently owned and operated Aspen Dental ...

Aspen Dental

Associate Dentist

Rochester, NY · On-site

$180K - $215K/yr

... call center, learning and development, plus so much more *Source: ADA Health Policy Institute 2017 Survey of Dental Practice. **May vary by independently owned and operated Aspen Dental location. You ...

Aspen Dental

Associate Dentist

Webster, NY · On-site

$180K - $215K/yr

... HR, call center, learning and development, plus so much more *Source: ADA Health Policy Institute 2017 Survey of Dental Practice.  **May vary by independently owned and operated Aspen Dental ...

Aspen Dental

Associate Dentist

Rochester, NY

$180K - $215K/yr

... HR, call center, learning and development, plus so much more *Source: ADA Health Policy Institute 2017 Survey of Dental Practice.  **May vary by independently owned and operated Aspen Dental ...

Rochester Regional Health

Switchboard Operator

Batavia, NY · On-site

$17.25 - $19.88/hr

SUMMARY As a Switchboard Operator, your superior interpersonal and organizational skills, along ... Center DEPARTMENT: Switchboard SCHEDULE: M-F 9a-5p, Weekends 10a-6p RESPONSIBILITIES * Call ...

EGA Associates, LLC.

RN - Operating Room

Rochester, NY · On-site

University of Rochester Medical Center Job Type: Travel Offering Nursing Profession RN Specialty ... Call Required No Client Details Client Type Commercial Address 601 Elmwood Avenue City Rochester ...

Weco Manufacturing

Manufacturing Engineer

Ontario, NY · On-site

$85K - $100K/yr

Writes set up sheet work instructions for machine center operators that will call out fixturing requirements, tooling, and any other miscellaneous information pertaining to the project. Proficient in ...

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Showing results 21-40

All JobsCall Centre Operator JobsCall Centre Operator Jobs in Rochester, NY

Call Centre Operator information

See Rochester, NY salary details

$9

$20

$28

How much do call centre operator jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for call centre operator in Rochester, NY is $20.14, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $25.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a call centre operator?

To thrive as a Call Centre Operator, you need strong verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephony systems, and call scripting tools is often required. Patience, resilience, and a positive attitude help operators manage challenging calls and provide excellent customer service. These skills and qualities are essential for resolving customer issues efficiently and maintaining high satisfaction in a fast-paced environment.

What are some common challenges faced by call centre operators, and how can they be managed effectively?

Call Centre Operators often encounter challenges such as handling high call volumes, managing difficult or upset customers, and meeting performance targets like average handle time or customer satisfaction scores. Successfully navigating these challenges requires strong communication skills, patience, and effective time management. Many call centres provide training and support systems, such as knowledge bases and escalation procedures, to help operators resolve issues efficiently and reduce stress. Building resilience and utilizing available resources can make the role more manageable and rewarding.

What is the difference between Call Centre Operator vs Customer Service Representative?

AspectCall Centre OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training in call handlingHigh school diploma; customer service training often provided
Work EnvironmentCall centers, inbound/outbound calls, fast-pacedOffice settings, in-person or call-based support
Industry UsageTelecommunications, retail, financeRetail, banking, healthcare, tech
Common Search/ComparisonYesYes

Both roles involve assisting customers, but Call Centre Operators primarily handle inbound and outbound calls in call centers, focusing on telecommunication or service issues. Customer Service Representatives may work in various settings, including in-person or over the phone, providing broader support across industries. While their skills overlap, the Call Centre Operator role is more specialized in call handling and telephony systems.

How to become a call centre operator?

To become a call centre operator, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with call center software can be advantageous, and some employers may require basic computer skills or a background check. Training is often provided on the job to familiarize new employees with company protocols and systems.

What does a call centre operator do?

A call centre operator handles inbound and outbound customer calls to provide information, support, or resolve issues. They use communication skills and may utilize computer systems or customer management software to document interactions and ensure customer satisfaction.

What cities near Rochester, NY are hiring for Call Centre Operator jobs?

Cities near Rochester, NY with the most Call Centre Operator job openings:

Infographic showing various Call Centre Operator job openings in Rochester, NY as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 73% Full Time, 17% Part Time, and 8% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $41,894 per year, or $20.1 per hour.

Associate Dentist

Webster, NY

Aspen Dental
Health Care and Social Assistance • 5 - 10K employees
Learn more about Aspen Dentalexternal

$180K - $215K/yr

Full-time, Part-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

Key responsibilities

  • Perform comprehensive full mouth exams and diagnose dental conditions.

  • Offer treatment planning options and discuss them with patients.

  • Provide high-quality clinical treatments with excellence and efficiency.

Aspen Dental rating

6.3

Company rating: 6.3 out of 10

Based on 474 frontline employees who took The Breakroom Quiz

Job description

At Aspen Dental, we put You 1st, offering the financial security and job stability that comes with working with a world-class Dental Service Organization (DSO). Our best-in-class learning and development training program, competitive compensation, and flexible scheduling will help you thrive in your dental career. Let us handle your business and administrative tasks, so you can focus on what you do best: providing exceptional patient care.  

Job Type: Full-time, Part-time

Salary: 

 $180000 - $215000 / Year   

Location-Specific Offers: 

  • Signing Incentive- $15000

At Aspen Dental, we put You 1st. We offer:  

  • An income potential that’s twice as high as the average private practice* 

  • Full-time, part-time, and flexible scheduling to suit your lifestyle and career goals** 

  • Unlimited access to free continuing education (live and online) to keep your skills and knowledge up to date  

  • The opportunity to own your practice through the Practice Ownership Program 

  • A cutting-edge surgical training center to expand your scope of practice 

  • A fun and supportive culture that encourages collaboration and innovation 

  • A generous benefits package that includes paid time off, health, vision, and 401(k) savings plan (including full benefits for part-time roles) 

  • Back-end support to allow you more time to focus on your patients: finance, IT, marketing, billing, HR, call center, learning and development, plus so much more 

*Source: ADA Health Policy Institute 2017 Survey of Dental Practice.  

**May vary by independently owned and operated Aspen Dental location. 

You’ll achieve success by:  

  • Working with a patient-centric team that respects your clinical judgment and leadership 

  • Assuming excellent quality of care for all patients while adhering to the highest standards of dental practice ethics and professionalism 

  • Conducting comprehensive full mouth exams and diagnosing dental conditions 

  • Offering treatment planning options and discussing them with patients 

  • Providing high-quality clinical treatments with excellence and efficiency 

  • Keeping abreast of new developments in dentistry through continued education and professional development 

  • Networking with professional groups, dental associations, and dental societies to represent Aspen Dental-branded practices in the greater community 

Qualifications:  

  • Must be a DDS or DMD from an accredited school 

Be part of a revolutionary dental team reshaping the industry's landscape. As an Aspen Dental Dentist, you'll enjoy the freedom and flexibility to own your practice, backed by the support and resources of a nationwide network of experts. Access the latest technology, top-tier training, and immerse yourself in a rewarding and fun culture. Together, we're making dentistry better for everyone.  

Aspen Dental-branded practices are independently owned and operated by licensed dentists. The practices receive non-clinical business support services from Aspen Dental Management, Inc., a dental support organization.  

ADMI Corp., d/b/a TAG-The Aspen Group, its affiliates, related companies and independently owned supported clinical practices are proud to be Equal Opportunity Employers and welcome everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability. 

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