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Call Centre Operator Jobs in Wisconsin (NOW HIRING)

Call 4 Health

WI · On-site

$23.50 - $32/hr

Licensed Practical Nurse (LPN) - Full-Time, Call Center Remote | Compact License Required The Licensed Practical Nurse (LPN) will play a crucial role within the Call4Health care team, operating in a ...

Harley-Davidson

Dealer Service Representative

Milwaukee, WI · On-site

$15.25 - $19.75/hr

Call Center Location: JUNEAU Workplace Category: Onsite Company: Harley-Davidson Motor Company Full ... Ability to find creative solutions to complex problems while operating within Company policies The ...

Harley-Davidson

Dealer Service Representative

Milwaukee, WI · On-site

$15.25 - $19.75/hr

Call Center Location: JUNEAU Workplace Category: Onsite Company: Harley-Davidson Motor Company Full ... Ability to find creative solutions to complex problems while operating within Company policies The ...

Harley-Davidson

Dealer Service Representative

Milwaukee, WI · On-site

$15.25 - $19.75/hr

Call Center Location: JUNEAU Workplace Category: Onsite Company: Harley-Davidson Motor Company Full ... Ability to find creative solutions to complex problems while operating within Company policies The ...

Harley-Davidson

Dealer Service Representative

Milwaukee, WI · On-site

$15.25 - $19.75/hr

Call Center Location: JUNEAU Workplace Category: Onsite Company: Harley-Davidson Motor Company Full ... Ability to find creative solutions to complex problems while operating within Company policies The ...

The Abbey Resort

Hotel Operator

Fontana, WI · On-site

$10 - $12/hr

The Hotel Operator serves as the resort's central communications hub, providing exceptional guest ... Pleasant speaking voice Previous Hotel, hospitality, customer service, or call center experience ...

ChenMed

$24.26/hr

Operating in a call center environment, receives inbound and makes outbound customer service calls related to patient scheduling, and other general inquiries. * Responds to patient inquiries based on ...

Sprinklr Inc.

WI · On-site

Delivery Operating Model Governance * Collaborate with clients and Sprinklr teams to establish ... Fortune500, Telco/call centre network/infrastructure and SaaS/Cloud enterprise architect experience.

Johnson Bank

Client Contact Center Specialist

Racine, WI · On-site

$16 - $21/hr

Prior customer facing or banking experience preferred, previous call center experience is a plus ... Solid PC skills including Microsoft Office suite device operating systems and browser support ...

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All JobsCall Centre Operator JobsCall Centre Operator Jobs in Wisconsin

Call Centre Operator information

What are the key skills and qualifications needed to thrive as a call centre operator?

To thrive as a Call Centre Operator, you need strong verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephony systems, and call scripting tools is often required. Patience, resilience, and a positive attitude help operators manage challenging calls and provide excellent customer service. These skills and qualities are essential for resolving customer issues efficiently and maintaining high satisfaction in a fast-paced environment.

What are some common challenges faced by call centre operators, and how can they be managed effectively?

Call Centre Operators often encounter challenges such as handling high call volumes, managing difficult or upset customers, and meeting performance targets like average handle time or customer satisfaction scores. Successfully navigating these challenges requires strong communication skills, patience, and effective time management. Many call centres provide training and support systems, such as knowledge bases and escalation procedures, to help operators resolve issues efficiently and reduce stress. Building resilience and utilizing available resources can make the role more manageable and rewarding.

What is the difference between Call Centre Operator vs Customer Service Representative?

AspectCall Centre OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training in call handlingHigh school diploma; customer service training often provided
Work EnvironmentCall centers, inbound/outbound calls, fast-pacedOffice settings, in-person or call-based support
Industry UsageTelecommunications, retail, financeRetail, banking, healthcare, tech
Common Search/ComparisonYesYes

Both roles involve assisting customers, but Call Centre Operators primarily handle inbound and outbound calls in call centers, focusing on telecommunication or service issues. Customer Service Representatives may work in various settings, including in-person or over the phone, providing broader support across industries. While their skills overlap, the Call Centre Operator role is more specialized in call handling and telephony systems.

How to become a call centre operator?

To become a call centre operator, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with call center software can be advantageous, and some employers may require basic computer skills or a background check. Training is often provided on the job to familiarize new employees with company protocols and systems.

What does a call centre operator do?

A call centre operator handles inbound and outbound customer calls to provide information, support, or resolve issues. They use communication skills and may utilize computer systems or customer management software to document interactions and ensure customer satisfaction.

What cities in Wisconsin are hiring for Call Centre Operator jobs?

Cities in Wisconsin with the most Call Centre Operator job openings:

Infographic showing various Call Centre Operator job openings in Wisconsin as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 14% Part Time, and 5% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.

Service Center BDC Representative

Brookfield, WI • On-site

Toyota of Brookfield
See more jobs at Toyota of Brookfieldexternal

$14.50 - $18.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

The Ed Napleton Automotive Group is looking for our next BDC Representative. This is an exciting opportunity in a growing, fast-paced industry. Located at Napleton's Toyota of Brookfield, the BDC Representative is responsible for handling internet inquiries and phone leads to generate appointments for the dealership sales departments.
Take advantage of this rare opportunity to join one of the country's largest and most successful automotive dealership groups and Apply Today!
The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity.
What We Offer:
  • Top compensation plans!
  • Family Owned and Operated - 90+ years in business!
  • Medical, Dental, Vision Insurance, 401k
  • Paid Vacation and Sick Time
  • Paid Training
  • Discounts on products, services, and vehicles
  • Fantastic Growth Opportunities

Job Responsibilities:
  • Handle incoming and outgoing phone calls and emails
  • Prospect follow-up calls, set appointments for service and sales, and gauge customer satisfaction
  • Answer customer internet inquires by both email and phone
  • Schedule sales appointments and reschedule no show customers
  • Contact customers based on current marketing incentives
  • Follow up with existing and potential customers to generate leads and close sales
  • Explain product performance, application and benefits to prospects and describing all optional equipment available for customer purchase
  • Follow up in a manner that results in the customer visiting the dealership
  • Maintain a prospect and owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction

Job Requirements:
  • Excellent computer skills required.
  • Knowledgeable to call center environment.
  • Automotive experience helpful but not required.
  • Able to communicate persuasively with customers to set appointments.
  • Willingness to undergo a background check in accordance with local law/regulations
  • 18+ years of age or older to comply with the company driving policy

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws

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