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Call Centre Inbound Jobs in Vaughan, ON (NOW HIRING)

Propel Holdings

Payment Solutions Advisor

Toronto, ON · On-site

$18 - $18.50/hr

... call-centre or collections experience is helpful but not required. The standard schedule is Tuesday-Friday 1-9 pm and Saturday 10 am-6 pm. Responsibilities * Respond to inbound and outbound inquiries ...

Beneva

Business Development Associate

Mississauga, ON · Hybrid

CA$69K - CA$98K/yr

Sales activities are done through outbound and inbound communication with advisors. * Assist in the ... College degree in a related field is an asset. * 3 to 5 years of sales / marketing / call center ...

New

Beneva

Business Development Associate

Toronto, ON · Hybrid

CA$69K - CA$98K/yr

Sales activities are done through outbound and inbound communication with advisors. * Assist in the ... College degree in a related field is an asset. * 3 to 5 years of sales / marketing / call center ...

New

Isure Insurance Inc

New Business Sales Broker

Vaughan, ON · On-site

CA$48K - CA$60K/yr

Answering inbound sales calls * Managing prospects and following up on quote requests in a timely ... Must have one year of call centre experience * Must exude high energy, self-motivation and a ...

Cogeco

Specialist, Retention

Oakville, ON · Remote

The Specialist handles inbound and outbound inquiries regarding customers requesting to downgrade ... Minimum 1-2 years of previous experience in a call center environment preferred. * Proven customer ...

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Call Centre Inbound information

What is the difference between Call Centre Inbound vs Customer Service Representative?

AspectCall Centre InboundCustomer Service Representative
Primary RoleHandling incoming calls, providing support or informationAssisting customers via calls, emails, or chats, resolving issues
Work EnvironmentCall centers, office settingsOffice, remote, or call center environments
Required SkillsCommunication, problem-solving, patienceCommunication, problem-solving, empathy
Common CertificationsCustomer service certifications often preferredCustomer service certifications often preferred

Both roles involve assisting customers and require strong communication skills. Call Centre Inbound focuses specifically on handling incoming calls, often in a call center setting, while Customer Service Representatives may handle multiple channels like email or chat. The roles overlap significantly, but the Call Centre Inbound role is more call-centric.

What cities near Vaughan, ON are hiring for Call Centre Inbound jobs?

Cities near Vaughan, ON with the most Call Centre Inbound job openings:

Infographic showing various Call Centre Inbound job openings in Vaughan, ON as of June 2026, with employment types broken down into 90% Full Time, 5% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Bilingual Customer Service Representative

Toronto, ON • Hybrid

ARAG Legal Solutions Inc
See more jobs at ARAG Legal Solutions Incexternal

Full-time

PTO

Re-posted 11 days ago

Job description

Please note the location of this position must be based in the Greater Toronto Area.

Bilingual Customer Service Representative

As part of our strategy to expand and strengthen our presence across Canada, we are looking for a Bilingual Customer Service Representative in Toronto. 

Reporting to the Contact Centre Manager, the Bilingual Customer Service Representative will serve as the first point of contact for customers. This role will handle inbound and outbound calls related to policy inquiries and information, claims assistance, and general support. This role will not be handling sales. This role is for a current vacancy.

Please note due to the nature of the position this role will need to be onsite five days a week for the initial mandatory three-week paid training and three-month probation period, with the possibility of a transition to a hybrid schedule afterwards.

Schedule: Applicants must be available Monday to Friday, 8:00 AM - 8:00 PM EST, and will be offered the following shift options: 8:00 AM - 4:00 PM and 12:00 PM - 8:00 PM.

What Will You Do?

  • Respond to customer queries regarding insurance policies, coverage, and claims promptly and professionally.
  • Make outbound calls for follow-ups, policy renewals, or to provide additional information.
  • Document all interactions in our CRM system with precision and clarity.
  • Provide clear and accurate information in compliance with company policies and industry regulations.
  • Handle complaints and difficult situations calmly and efficiently, escalating complex issues when appropriate.
  • Work closely with internal teams (underwriting, claims, etc.) to resolve customer issues.
  • Meet performance metrics including call handling time, customer satisfaction, and first-call resolution.
  • Respond to inbound customer calls in a timely and professional manner.

About You:

  • Bilingual in both English and French is required (written and verbal).
  • High school diploma or equivalent; post-secondary education is an asset.
  • 2 years of previous experience in a call centre or customer service role, preferably within the insurance or financial services industry.
  • Strong verbal communication and active listening skills.
  • Ability to work efficiently in a fast-paced environment.
  • Comfortable with using computer systems and customer management software.
  • Professional, courteous, and empathetic approach to customer interactions.

We Offer:

  • Competitive Base Salary including annual bonus plan
  • Generous Employer Paid Benefits Plan, including RSP matching & Fitness Credit
  • Paid Vacation Days and Personal Days

ARAG Legal Solutions Inc., part of the ARAG Group, is a global leader in legal expense insurance operating in 19 countries offering an innovative and comprehensive range of legal expense products and services for brokers, underwriting agents and insurers across Canada.For more information about ARAG Canada please visit: www.arag.ca/en/

We are an Equal Opportunity Employer

ARAG Legal Solutions Inc., are proud to be an equal opportunity workplace and employer.  We are committed to equal employment opportunity regardless of citizenship, race, place of origin, ethnic origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, receipt of public assistance (in housing) and record of offences (in employment).  

ARAG Legal Solutions Inc., is committed to providing employment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Any assessments and selection materials or processes used during the recruitment process will be available in an accessible format to applicants with disabilities, upon request. If contacted for an interview, please advise the Human Resources Manager if you require disability-related accommodation.

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