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Call Centre Full Time Jobs (NOW HIRING)

TransCore

Call Center Manager

NJ · On-site

$80K - $99K/yr

TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Call Center Manager to join our team in Union, New Jersey. Summary: The Call Center Manager is responsible for overseeing the ...

Acr1 Com Commercial Roofing

Call Center Agent

Muncie, IN · On-site

$15/hr

TEAM Telemarketing Manager Employment Type: Full-Time (36 hours per week) Hours: Monday through ... Call Center Agent (Lead Generator) COMPENSATION Hourly rate is $15.00 per hour, plus an additional ...

System One Holdings, LLC

Call Center Representative

Tulsa, OK · On-site

$13.75 - $17.25/hr

Call Center Representative Tulsa, OK | Full-Time | Day Shift System One is hiring a Call Center Representative for a busy medical clinic in Tulsa! We are looking for someone who is friendly ...

CUSTOMER CONNEXX LLC

Call Center Agent

Las Vegas, NV

$16 - $16.50/hr

Our Call Center Agents provide services to create or service existing client orders to create ... Comprehensive benefits for full-time employees including medical, dental, vision, short term ...

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Call Centre Full Time information

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How much do call centre full time jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for call centre full time in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a call centre full time job?

Call centre full time jobs involve working in a customer service or support role, typically answering calls, responding to inquiries, and assisting customers with various issues. Employees work set hours each week, usually 35-40 hours, and may handle tasks such as troubleshooting problems, providing information, and processing transactions. These jobs require good communication skills, patience, and the ability to handle high call volumes efficiently. Full-time positions often come with benefits like health insurance, paid time off, and opportunities for advancement within the company.

What are the key skills and qualifications needed to thrive as a call centre full time employee?

To thrive as a Call Centre Full Time employee, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is often required. Patience, active listening, and resilience are crucial soft skills for handling challenging customer interactions and maintaining professionalism. These skills and qualities are essential to deliver excellent customer service, meet performance targets, and contribute to overall customer satisfaction.

What are some common challenges faced by full-time call centre employees and how are they typically addressed?

Full-time call centre employees often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining performance metrics like average handle time and customer satisfaction scores. These challenges are typically addressed through comprehensive training, regular coaching sessions, and support from team leaders or supervisors. Many call centres also provide wellness programs and encourage teamwork to help manage stress, creating a positive and collaborative work environment.

What is the difference between Call Centre Full Time vs Customer Service Representative?

AspectCall Centre Full TimeCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or customer serviceHigh school diploma or equivalent; certifications are optional
Work EnvironmentCall center setting, often in a dedicated office space with multiple agentsVaries; call centers, retail, or office environments
Industry UsageCommonly used in call centers, telecommunication, and customer support industriesUsed across various sectors including retail, banking, and healthcare

Both roles involve assisting customers, but Call Centre Full Time positions typically focus on inbound or outbound calls within a call center environment, often requiring specific call handling skills. Customer Service Representatives may work in diverse settings and handle various communication channels. Understanding these differences helps job seekers find the right fit for their skills and career goals.

Which call centre full time pays the most?

Full-time call centre jobs in high-demand industries such as technology, finance, and healthcare tend to offer higher salaries. Positions requiring specialized skills, bilingual abilities, or management responsibilities also typically pay more. Salaries vary by location, company, and experience level, with some regions offering significantly higher compensation for call centre roles.

What cities are hiring for Call Centre Full Time jobs?

Cities with the most Call Centre Full Time job openings:

What are the most commonly searched types of Call Centre jobs?

The most popular types of Call Centre jobs are:

Call Centre Full Time jobs near you
Infographic showing various Call Centre Full Time job openings in the United States as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 14% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Representative

Serenity Mental Health Centers

Farmers Branch, TX

$19.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

Call Center Representative - Customer Support 

Location: Las Colinas, TX
Employment Type: Full-Time (Part-Time available after training) 
Compensation: Starting at $16.50/hour, with growth up to $19.50/hour within 6 months 

Overview 

Join a high-volume inbound call center where your communication skills and professionalism drive results. 

In this role, you'll handle inbound calls from customers who have already expressed interest, answer questions, and guide them through next steps with confidence and clarity. This is a structured, script-supported environment where quality, consistency, and customer experience are key. 

No industry-specific experience required - paid training provided. 

What You'll Do 

  • Handle a high volume of inbound calls from prospective and existing customers  
  • Schedule appointments and manage calendars with accuracy and efficiency  
  • Follow structured scripts and workflows while adapting naturally to conversations  
  • Guide hesitant callers using professional, solutions-focused communication  
  • Convert inbound inquiries into scheduled appointments  
  • Verify customer information and enter data accurately into a CRM system  
  • Respond to questions and resolve concerns in a calm, professional manner  
  • Escalate complex situations appropriately while maintaining a positive experience  
  • Collaborate with internal teams to ensure smooth handoffs and follow-through  

What This Role Feels Like 

  • Fast-paced call center environment with consistent call volume throughout the day  
  • Structured workflows with clear expectations and performance metrics  
  • A role where how you communicate matters just as much as what you do  
  • High standards for professionalism, accuracy, and customer experience  

What We're Looking For 

  • High school diploma or GED  
  • Experience in a customer service or call center environment preferred  
  • Comfortable handling high call volume and working on the phone throughout the day  
  • Strong verbal and written communication skills  
  • Ability to stay calm, organized, and professional under pressure  
  • Basic computer skills and experience with data entry and systems (CRM experience a plus)  

Preferred Background 

  • Call center or inbound sales/support experience  
  • Hospitality, retail, or other high-touch customer service roles  
  • Experience working in metrics-driven or performance-based environments  

About You 

You've worked in environments where customer interactions moved quickly and quality still mattered. You're comfortable following a process, staying organized, and keeping a professional tone - even during busy or challenging calls. 

You take pride in clear communication, accuracy, and delivering a strong customer experience every time. 

Training & Schedule 

  • Paid training required: 4 consecutive weeks, 40 hours per week  
  • After training, flexible scheduling with full-time or part-time options available  

Compensation & Benefits 

  • Starting at $16.50/hour with growth to $19.50/hour within 6 months  
  • $1.00/hour bilingual differential (Spanish/English)  
  • Health, dental, and vision coverage (majority employer-paid)  
  • 401(k) retirement plan  
  • Paid time off: 10 days (15 after first year) + 10 paid holidays  
  • Flexible scheduling options 

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening. 

Apply