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Call Centre Agent Jobs in Florida (NOW HIRING)

Patient Prism LLC

Call Center Agent

Tampa, FL · On-site

$13 - $15/hr

Come to work, sit down at your desk and put headphones on, listen to pre-recorded calls, enter data found in the call and provide feedback through our software to receptionists that do not schedule ...

Fairwinds Credit Union

Call Center Agent

Orlando, FL · On-site

$19/hr

Our Contact Center operates: * Monday through Friday: 7:00 AM - 9:00 PM * Saturday: 8:00 AM - 3:00 PM * Schedules are assigned through a shift bid process based on business needs and performance.

Fairwinds

Call Center Agent

Orlando, FL · On-site

$19/hr

Our Contact Center operates: * Monday through Friday: 7:00 AM - 9:00 PM * Saturday: 8:00 AM - 3:00 PM * Schedules are assigned through a shift bid process based on business needs and performance.

FAIRWINDS Credit Union

Call Center Agent

Orlando, FL · On-site

$19/hr

Our Contact Center operates: * Monday through Friday: 7:00 AM - 9:00 PM * Saturday: 8:00 AM - 3:00 PM * Schedules are assigned through a shift bid process based on business needs and performance.

Noor Staffing Group

Call Center Agents

Jacksonville, FL

$14 - $18.50/hr

Call Center Agent (Temporary Project) - Jacksonville, FL ?? Location: 129 King Street, Jacksonville, FL 32204 ?? Project Dates: July 27 - August 21 ?? Openings: 20 Positions Available We are hiring ...

Noor Staffing Group

Call Center Agents

Jacksonville, FL

$14 - $18.50/hr

Call Center Agent (Temporary Project) - Jacksonville, FL ?? Location: 129 King Street, Jacksonville, FL 32204 ?? Project Dates: July 27 - August 21 ?? Openings: 20 Positions Available We are hiring ...

Payless Car Rental

Call Center Agent

Saint Petersburg, FL · On-site

$14.25 - $18.75/hr

Associates will be responsible for fielding inbound calls, engaging customers by providing a consistent high quality service experience, delivering accurate information, answering a wide variety of ...

Payless Car Rental

Call Center Agent

Saint Petersburg, FL · On-site

$14.25 - $18.75/hr

Associates will be responsible for fielding inbound calls, engaging customers by providing a consistent high quality service experience, delivering accurate information, answering a wide variety of ...

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All JobsCall Centre Agent JobsCall Centre Agent Jobs in Florida

Call Centre Agent information

See Florida salary details

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How much do call centre agent jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for call centre agent in Florida is $12.87, according to ZipRecruiter salary data. Most workers in this role earn between $10.77 and $14.18 per hour, depending on experience, location, and employer.

What is a call centre agent?

Call Centre Agents are professionals who handle incoming or outgoing customer calls for a business or organization. They provide support, answer questions, resolve customer issues, and may also perform tasks such as taking orders, processing payments, or conducting surveys. These agents often use specialized computer systems to access information and record interactions. Strong communication skills, patience, and problem-solving abilities are essential for this role. Call Centre Agents can work in a variety of industries, including telecommunications, finance, healthcare, and retail.

What are the key skills and qualifications needed to thrive as a call centre agent, and why are they important?

To thrive as a Call Centre Agent, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephony systems, and basic computer applications is often required. Patience, active listening, and resilience under pressure are standout soft skills in this role. These competencies ensure efficient issue resolution, customer satisfaction, and the ability to handle high call volumes effectively.

What are some common challenges faced by call centre agents, and how can they be managed effectively?

Call Centre Agents often encounter high call volumes, difficult customer interactions, and the need to quickly adapt to new processes or technologies. Managing these challenges involves strong communication skills, patience, and the ability to remain calm under pressure. Many organizations provide extensive training, scripts, and support from supervisors to help agents handle tough situations. Additionally, teamwork and regular feedback sessions can make it easier to share best practices and maintain a positive work environment.

What is the difference between Call Centre Agent vs Customer Service Representative?

AspectCall Centre AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training in communication skillsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentCall centers, inbound/outbound call operationsOffice settings, retail, or online support channels
Employer & IndustryTelecommunications, finance, retail, techRetail, banking, healthcare, tech
Common Search & ComparisonYesYes

Both roles involve assisting customers, but Call Centre Agents primarily handle inbound or outbound calls in call centers, focusing on telecommunication or sales. Customer Service Representatives may work in various settings, including retail or online support, providing assistance through multiple channels. While their skills overlap, Call Centre Agents often work in dedicated call environments, whereas Customer Service Reps may have broader responsibilities across different platforms.

How can I become a call centre agent?

To become a call centre agent, you typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with call center software can be beneficial, and some employers may require specific training or certifications. Good problem-solving abilities and the ability to work in a team environment are also important.

What do I need to become a call centre agent?

To become a call centre agent, you typically need a high school diploma or equivalent, good communication skills, and basic computer literacy. Some employers may require customer service experience or proficiency with call center software. Additional certifications are not usually mandatory but can improve job prospects.

Which call centre agent pays the most?

Senior call centre agents, team leaders, or those with specialized skills such as technical support or multilingual abilities tend to earn the highest salaries in call centres. Compensation can also vary based on industry, location, and experience, with some roles offering performance-based bonuses or incentives.
Call Centre Agent jobs near you
Infographic showing various Call Centre Agent job openings in Florida as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 14% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $26,760 per year, or $12.9 per hour.

Call Center Agent

Patient Prism LLC

Tampa, FL • On-site

$13 - $15/hr

Full-time

Medical, Dental, Life

Re-posted 15 days ago

Job description

Job description

Do you like customer service but don’t necessarily like having to talk to customers all day? Do you prefer to come to work, sit down, and do your job without being interrupted or have lengthy meetings with co-workers? Do you consider yourself a self-starter and a quick learner? If you answered yes, Patient Prism may be the company for you!

Patient Prism Opportunity Agents improve the quality of customer service that dental practices provide first-time callers. You will provide our clients valuable coaching tips and feedback to help convert more callers into booked appointments. That helps more people receive the dental care they need and helps our clients increase new patient appointments and revenue.

What a normal day looks like:

Come to work, sit down at your desk and put headphones on, listen to pre-recorded calls, enter data found in the call and provide feedback through our software to receptionists that do not schedule new patients. No drama. Low stress. Just you and your computer.

Perks of the job include Health/Dental/Life Insurance benefits after 60 days of employment, catered Employee Appreciation lunches, Breakfasts on Mondays to get the week started right, as well as coffee and snacks available at all times in the office, and ample opportunity for feedback and growth.

We are looking for full-time (40 hours a week) employees to join our team. Full-timers MUST be available to work Monday - Friday after training. All employees will have paid training.

Responsibilities:

●    Review a high volume of pre-recorded dental calls for quality control and conversion effectiveness (dental experience is NOT required)

  • Identify missed opportunities for dental appointment conversion and provide feedback using critical thinking to clients to improve future call handling
  • Must have excellent computer skills and be adaptable to change/constant updates

●      Meet daily performance goals

Note: This job does not include any direct interaction with callers/clients. All calls are pre-recorded and feedback is provided to clients via software

Qualifications:

●      The ideal candidate must be able to type 55+ WPM. YOU WILL NOT BE CONSIDERED FOR THIS POSITION WITHOUT COMPLETING THE TYPING ASSESSMENT.

  • Excellent English, spelling, and grammar are a must as you will be typing feedback to clients
  • Strong time management and organizational skills
  • High school diploma required. A College degree is a plus
  • Bilingual in Spanish or French is a plus but not required
  • Customer service experience preferred
  • Reliable

●      Works well independently

Requirements:

●      Must be available to work Monday - Friday. We offer morning, mid, or night shifts with the office hours being 8:30am-8:00pm. Clock in times range from 8:30am-11:30am.

  • Must be able to sit and remain at a computer workstation in a cubicle wearing headphones for the entirety of shift (8 hours with breaks)
  • Must have reliable transportation and preferably live in Carrollwood/Lutz/South Tampa area

●      Attendance and being on time are critical for this position and tardiness/excessive call-outs will not be tolerated.

Join our team today!

Benefit Conditions:

●      Full Time Employees Eligible for Health/Dental/Life Insurance Benefits on the 1st of the month following 60 calendar days from date of hire.

●      Only full-time employees eligible

COVID-19 Precaution(s):

●      Personal protective equipment provided or required

  • Plastic shield at work stations
  • Social distancing guidelines in place

●      Sanitizing, disinfecting, or cleaning procedures in place

Work Remotely

●      No

This Job Is Ideal for Someone Who Is:

●      Dependable -- more reliable than spontaneous

  • Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction

●      Autonomous/Independent -- enjoys working with little direction

Job Type: Full-time

Pay: $13.00 - $15.00 per hour

COVID-19 considerations:

We are implementing social distancing, extra cleaning procedures, and enforcing wearing masks while walking through the office and using common areas.