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Call Centre Agent Jobs in Florida (NOW HIRING)

Alphabe Insight Inc

Call Center Agent

Miami, FL · On-site

$34K - $39K/yr

Catch Vibe Voice is seeking a motivated and personable Call Center Agent to join our team in Miami, FL. In this role, you will communicate directly with customers, respond to inquiries, provide ...

Limitless East Marketing

Call Center Agent

Miami, FL · On-site

$34K - $39K/yr

Catch Vibe Voice is seeking a motivated and personable Call Center Agent to join our team in Miami, FL. In this role, you will communicate directly with customers, respond to inquiries, provide ...

US Imaging

Call Center Agent

Tampa, FL · On-site

$19.50/hr

US Imaging Network is looking for full time on site call center agents to support our Tampa office location The Member Service Agent is expected to provide exceptional customer service, educate the ...

Park 6 Logistics

Call Center Agent

Miami, FL · On-site

Park 6 Logistics is seeking a professional and motivated Call Center Agent to join our team in Miami, FL. In this role, you will be responsible for communicating with customers, answering inquiries ...

Alphabe Insight Inc

Call Center Agent

Miami, FL · On-site

$35K - $39K/yr

Park 6 Logistics is seeking a professional and motivated Call Center Agent to join our team in Miami, FL. In this role, you will be responsible for communicating with customers, answering inquiries ...

Limitless East Marketing

Call Center Agent

Miami, FL · On-site

$35K - $39K/yr

Park 6 Logistics is seeking a professional and motivated Call Center Agent to join our team in Miami, FL. In this role, you will be responsible for communicating with customers, answering inquiries ...

US Imaging

Call Center Agent

Tampa, FL · On-site

$19.50/hr

) US Imaging Network is looking for full time on site call center agents to support our Tampa office location The Member Service Agent is expected to provide exceptional customer service, educate the ...

Luxury Bath Technologies

Call Center Agent

Dunedin, FL · On-site

$25/hr

Call Center Representative Luxury Bath of Tampa Bay Palm Harbor, FL $25.00 per hour Luxury Bath of Tampa Bay is looking for a motivated Call Center Representative to join our growing team. In this ...

Luxury Bath Technologies

Call Center Agent

Tampa, FL · On-site

$25/hr

Call Center Representative Luxury Bath of Tampa Bay Palm Harbor, FL $25.00 per hour Luxury Bath of Tampa Bay is looking for a motivated Call Center Representative to join our growing team. In this ...

Luxury Bath Technologies

Call Center Agent

Dunedin, FL · On-site

$25/hr

Call Center Representative Luxury Bath of Tampa Bay Palm Harbor, FL $25.00 per hour Luxury Bath of Tampa Bay is looking for a motivated Call Center Representative to join our growing team. In this ...

Luxury Bath Technologies

Call Center Agent

Tampa, FL · On-site

$25/hr

Call Center Representative Luxury Bath of Tampa Bay Palm Harbor, FL $25.00 per hour Luxury Bath of Tampa Bay is looking for a motivated Call Center Representative to join our growing team. In this ...

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Call Centre Agent information

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How much do call centre agent jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for call centre agent in Florida is $12.87, according to ZipRecruiter salary data. Most workers in this role earn between $10.77 and $14.18 per hour, depending on experience, location, and employer.

What is a call centre agent?

Call Centre Agents are professionals who handle incoming or outgoing customer calls for a business or organization. They provide support, answer questions, resolve customer issues, and may also perform tasks such as taking orders, processing payments, or conducting surveys. These agents often use specialized computer systems to access information and record interactions. Strong communication skills, patience, and problem-solving abilities are essential for this role. Call Centre Agents can work in a variety of industries, including telecommunications, finance, healthcare, and retail.

What are the key skills and qualifications needed to thrive as a call centre agent, and why are they important?

To thrive as a Call Centre Agent, you need strong verbal communication, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephony systems, and basic computer applications is often required. Patience, active listening, and resilience under pressure are standout soft skills in this role. These competencies ensure efficient issue resolution, customer satisfaction, and the ability to handle high call volumes effectively.

What are some common challenges faced by call centre agents, and how can they be managed effectively?

Call Centre Agents often encounter high call volumes, difficult customer interactions, and the need to quickly adapt to new processes or technologies. Managing these challenges involves strong communication skills, patience, and the ability to remain calm under pressure. Many organizations provide extensive training, scripts, and support from supervisors to help agents handle tough situations. Additionally, teamwork and regular feedback sessions can make it easier to share best practices and maintain a positive work environment.

What is the difference between Call Centre Agent vs Customer Service Representative?

AspectCall Centre AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training in communication skillsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentCall centers, inbound/outbound call operationsOffice settings, retail, or online support channels
Employer & IndustryTelecommunications, finance, retail, techRetail, banking, healthcare, tech
Common Search & ComparisonYesYes

Both roles involve assisting customers, but Call Centre Agents primarily handle inbound or outbound calls in call centers, focusing on telecommunication or sales. Customer Service Representatives may work in various settings, including retail or online support, providing assistance through multiple channels. While their skills overlap, Call Centre Agents often work in dedicated call environments, whereas Customer Service Reps may have broader responsibilities across different platforms.

How can I become a call centre agent?

To become a call centre agent, you typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with call center software can be beneficial, and some employers may require specific training or certifications. Good problem-solving abilities and the ability to work in a team environment are also important.

What do I need to become a call centre agent?

To become a call centre agent, you typically need a high school diploma or equivalent, good communication skills, and basic computer literacy. Some employers may require customer service experience or proficiency with call center software. Additional certifications are not usually mandatory but can improve job prospects.

Which call centre agent pays the most?

Senior call centre agents, team leaders, or those with specialized skills such as technical support or multilingual abilities tend to earn the highest salaries in call centres. Compensation can also vary based on industry, location, and experience, with some roles offering performance-based bonuses or incentives.
Call Centre Agent jobs near you
Infographic showing various Call Centre Agent job openings in Florida as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 14% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $26,760 per year, or $12.9 per hour.

Call Center Agent

Alphabe Insight Inc

Miami, FL • On-site

$34K - $39K/yr

Full-time

Re-posted 4 days ago

Job description

Company Description
At Catch Vibe Voice, we believe every conversation is an opportunity to create a positive and lasting impression. We are a growing, people-focused company committed to delivering professional communication and exceptional customer experiences.
Our team thrives in a collaborative, energetic environment where strong communication, personal development, and career growth are encouraged.
Job Description
Catch Vibe Voice is seeking a motivated and personable Call Center Agent to join our team in Miami, FL.
In this role, you will communicate directly with customers, respond to inquiries, provide accurate information, and help ensure every interaction reflects the high standard of service our company represents.
This position is ideal for someone who enjoys working with people, communicates confidently, and wants to develop valuable customer service and professional communication skills.
Responsibilities
  • Handle inbound and outbound customer calls professionally and efficiently
  • Assist customers with questions, requests, and general inquiries
  • Provide clear and accurate information regarding company services
  • Maintain a friendly, professional, and solution-oriented approach
  • Document customer interactions and update records accurately
  • Follow company communication procedures and service standards
  • Identify customer needs and provide appropriate assistance
  • Collaborate with team members to maintain a high-quality customer experience
  • Meet individual and team performance expectations
  • Represent Catch Vibe Voice with professionalism during every interaction

Qualifications
  • Strong verbal communication and active listening skills
  • Professional and positive attitude
  • Customer-focused mindset
  • Ability to communicate clearly and confidently
  • Strong organizational and time-management skills
  • Comfortable working in a fast-paced environment
  • Ability to handle multiple conversations and priorities effectively
  • Reliable, adaptable, and willing to learn
  • Strong problem-solving and interpersonal skills
  • Ability to work effectively both independently and as part of a team

Additional Information
  • Competitive salary of $34,000 - $39,000 per year
  • Full-time employment
  • Career growth and advancement opportunities
  • Professional training and ongoing development
  • Opportunity to strengthen communication and customer service skills
  • Supportive and collaborative team environment
  • Opportunities to take on additional responsibilities as you grow
  • Valuable experience in customer relations and professional communication
  • Structured environment designed to support long-term professional development

Apply