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Call Centre Advisor Jobs (NOW HIRING)

Corning Credit Union

Call Center Specialist

Corning, NY · On-site

$21 - $25.50/hr

NY Call Center Specialist Corning Credit Union is seeking Call Center Specialists to join our team ... We're committed to helping our members prosper by being a trusted advisor for financial services.

Corning Credit Union

Call Center Specialist

Wilmington, NC · On-site

$14.25 - $17.75/hr

NC Call Center Specialist Location: This is an in-person role located in Wilmington, NC Corning ... We're committed to helping our members prosper by being a trusted advisor for financial services.

Goodwill Sacramento

Call Center Manager

Sacramento, CA · On-site

Call Center Manager At Goodwill Industries Sacramento Valley & Northern Nevada, Inc. (Goodwill) you ... Resolve and advise staff on issues arising from callers and community stakeholders in a timely ...

Goodwill Sacramento

Call Center Manager

Sacramento, CA · On-site

Call Center Manager At Goodwill Industries ® Sacramento Valley & Northern Nevada, Inc. (Goodwill ... Resolve and advise staff on issues arising from callers and community stakeholders in a timely ...

Load King

CALL CENTER SERVICE ADVISOR

Fort Worth, TX · On-site

Call Center Service Advisor Extraordinary people. Exciting possibilities. Great opportunity. Custom Truck One Source has changed the way the industry looks at specialized truck and heavy equipment ...

Ascensus

Call Center Representative

$19/hr

Associates will handle requests from participants, financial advisors, and plan administrators ... Call Center Representatives handle requests provide explanations regarding benefits and plan ...

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Infographic showing various Call Centre Advisor job openings in the United States as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Call Center Attendant

Frederick, MD • On-site

Sandpiper Property Management
Health Care and Social Assistance • 1 - 10 employees
Learn more about Sandpiper Property Managementexternal

$15 - $19.75/hr

Other

Posted 5 days ago

Job description

Overnight Call Center Coordinator: The Nighttime Operations Hub!
Your Challenge: Ensure 24/7 Guest Support and Flawless After-Hours Communication!
Ready to be the critical overnight communications hub and a strategic decision-maker? Join Sandpiper Hospitality (SH), one of the fastest-growing companies in the extended stay market, as our next Overnight Call Center Coordinator!
This is a dynamic, high-stakes overnight position where you will receive and coordinate call activity from multiple hotels across the nation. You are key to determining appropriate actionable steps for guests while their hotel front desks are closed, ensuring all communication is seamless and documented, demonstrating your commitment to our value to "Do the Right Thing."
Your Operational & Communication Duties
As our Overnight Call Center Coordinator, you are responsible for maintaining guest support and communication flow across the portfolio during non-operational hours.
Essential Tasks Include:
  • Call Coordination & Routing: Receive and coordinate all forwarded overnight guest calls. Qualify the needs of incoming calls and determine appropriate actionable steps.
    • Immediate Action: Route urgent calls (lockouts, check-ins, or emergency situations) directly back to the respective hotel's On Call Attendant's (OCA) mobile number.
    • Non-Urgent Support: For all other inquiries, advise the guest of how and when to receive help or answer questions as able.
  • Documentation & Follow-Up: Maintain a daily log of all guests' call(s) with actionable steps. Follow-up on any unresolved situations in a timely manner and pass on appropriate information to other Managers for handling.
  • Crisis Escalation & Decision Making: Advise guests of other services available and make decisions regarding additional communication that may be necessary. Contact regional and senior leadership for any situation that requires it. Excellent decision making skills are crucial.
  • Teamwork & Accountability: Ensure all calls transferred back to the OCAs are properly handled by the OCA and keep a record of such confirmation. Proactively work with the team, openly sharing new ideas and keeping others apprised to avoid surprises and disappointed clients.
Teamwork & Administrative Responsibilities
This role requires strong internal communication and administrative rigor to support the wider operations team.
  • Communication: Requires good communication skills, both verbal and written. Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
  • Compliance & Reporting: Keep and submit meticulous records of call activity. Manage and accurately report time and expenses. Ensure all policies and procedures are followed at all times.
  • Schedule & Attendance: This is an overnight position and attendance is a key performance indicator essential to success. Schedules may vary to reflect the business needs of the hospitality industry.
Oversight & Compliance
You will work under the guidance of the Area GM and Director of Hotel Operations, ensuring full compliance with brand standards.
  • WoodSpring/Sandpiper Compliance: Upon employment, all employees are required to fully comply with Sandpiper Hospitality/Woodspring Suites rules and regulations for the safe and effective operation of the hotel's facilities.

Are You Our Next Nighttime Operations Hub?
If you possess exceptional multi-tasking abilities, sharp decision-making skills, and thrive in an independent, mission-critical overnight role, we want to hear from you!

Apply