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Call Center Jobs in Wethersfield, CT (NOW HIRING)

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$10

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How much do call center jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for call center in Wethersfield, CT is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a call center job?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

What are the qualifications to get a call center job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What call center job pays the most?

The highest-paying call center jobs are typically supervisory or managerial roles, such as call center managers or operations directors, which can earn six-figure salaries. Specialized roles like technical support or sales with performance bonuses may also offer higher compensation, especially in industries like technology or finance. Advanced skills, certifications, and experience often lead to higher pay in this field.
More about Call Center jobs

What are the most commonly searched types of Call Center jobs in Wethersfield, CT?

The most popular types of Call Center jobs in Wethersfield, CT are:

What are popular job titles related to Call Center jobs in Wethersfield, CT?

For Call Center jobs in Wethersfield, CT, the most frequently searched job titles are:

What job categories do people searching Call Center jobs in Wethersfield, CT look for?

The top searched job categories for Call Center jobs in Wethersfield, CT are:

What cities near Wethersfield, CT are hiring for Call Center jobs?

Cities near Wethersfield, CT with the most Call Center job openings:

Call Center jobs near you
Infographic showing various Call Center job openings in Wethersfield, CT as of August 2026, with employment types broken down into 2% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,249 per year, or $17.9 per hour.

Call Center -- Customer Service Representative

Amicis Global

East Hartford, CT • On-site

$19 - $20/hr

Contractor

Re-posted 17 days ago

Job description

Title: Customer Service Representative
Location: East Hartford, CT 06108
Schedule: Monday–Friday, 8:30 AM – 5:00 PM (Weekends Off)
Duration: 6+ Months of Contract to Hire
 
Job Summary:
We are seeking experienced and motivated Customer Service Representatives to provide exceptional support as the first point of contact for customers. You'll assist with program information, account inquiries, and password reset support for the online consumer portal. This is a great opportunity to join a professional, team-oriented environment with full-time hours, paid training, and strong growth potential.
Key Responsibilities:

  • Serve as the initial point of contact for inquiries related to customer programs.

  • Handle inbound calls professionally and resolve customer issues promptly.

  • Assist consumers with account access, password resets, and general inquiries.

  • Document all interactions accurately in the call tracking system.

  • Escalate calls to leadership or other departments as needed.

  • Provide clear, accurate, and courteous information in compliance with program standards.

  • Identify trends in consumer questions and recommend process improvements.

  • Manage difficult conversations with professionalism and empathy.

  • Meet and exceed performance standards for quality, accuracy, and call volume.


What You'll Gain:

  • Full-time employment with steady hours

  • Paid training and career development opportunities

  • Positive, team-focused work environment

  • Monday–Friday schedule with weekends off

  • Comprehensive benefits options


Qualifications:

  • Must be 18 years or older.

  • High School Diploma or GED required; Associate degree or higher preferred.

  • Minimum 6 months of call center experience, or equivalent customer service experience.

  • Must type at least 35 WPM and pass a customer service skills assessment.

  • Strong verbal and written communication skills.

  • Ability to multitask, problem-solve, and work in a structured environment.

  • Must pass a criminal background check and drug screening (8-panel standard).