ZipRecruiter

Log In

1

Call Center Jobs in Wethersfield, CT (NOW HIRING)

next page

Showing results 1-20

All JobsCall Center JobsCall Center Jobs in Wethersfield, CT

Call Center information

See Wethersfield, CT salary details

$10

$17

$24

How much do call center jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for call center in Wethersfield, CT is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a call center job?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

What are the qualifications to get a call center job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What call center job pays the most?

The highest-paying call center jobs are typically supervisory or managerial roles, such as call center managers or operations directors, which can earn six-figure salaries. Specialized roles like technical support or sales with performance bonuses may also offer higher compensation, especially in industries like technology or finance. Advanced skills, certifications, and experience often lead to higher pay in this field.
More about Call Center jobs

What are the most commonly searched types of Call Center jobs in Wethersfield, CT?

The most popular types of Call Center jobs in Wethersfield, CT are:

What are popular job titles related to Call Center jobs in Wethersfield, CT?

For Call Center jobs in Wethersfield, CT, the most frequently searched job titles are:

What job categories do people searching Call Center jobs in Wethersfield, CT look for?

The top searched job categories for Call Center jobs in Wethersfield, CT are:

What cities near Wethersfield, CT are hiring for Call Center jobs?

Cities near Wethersfield, CT with the most Call Center job openings:

Call Center jobs near you
Infographic showing various Call Center job openings in Wethersfield, CT as of August 2026, with employment types broken down into 2% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,249 per year, or $17.9 per hour.

Call Center Supervisor

Fair Haven Community Health Care

New Haven, CT • On-site

Full-time

Medical, Dental, Vision, Life, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Fair Haven Community Health Care
For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care.
Job purpose
The Call Center Supervisor is responsible for the daily supervision and operational oversight of a remote team of Call Center Representatives. This position ensures timely patient access, exceptional customer service, and achievement of departmental performance goals through workforce management, real-time operational oversight, quality monitoring, employee coaching, and continuous process improvement. Working in partnership with the Call Center Manager and operational leadership, the Supervisor promotes operational excellence, regulatory compliance, and a high-quality patient experience.
Duties and responsibilities
The Call Center Supervisor works closely with patients, providers, and operational leadership while overseeing daily call center operations. Typical duties include, but are not limited to:
  • Supervise, coach, mentor, and develop assigned Call Center Representatives.
  • Conduct performance evaluations, one-on-one meetings, competency assessments, and ongoing staff development.
  • Monitor attendance, schedule adherence, productivity, and employee engagement.
  • Monitor inbound call queues, service levels, wait times, abandonment rates, and staffing throughout the day.
  • Coordinate staffing adjustments, breaks, and lunches to maintain service levels.
  • Serve as the primary escalation resource for workflow, scheduling, and patient concerns.
  • Conduct routine call quality reviews, documentation audits, and workflow compliance monitoring.
  • Ensure compliance with organizational policies, HIPAA, and patient confidentiality standards.
  • Analyze operational and productivity metrics to identify trends and opportunities for improvement.
  • Prepare and communicate operational performance reports to leadership.
  • Participate in recruitment, onboarding, orientation, training, and cross-training of staff.
  • Collaborate with the Patient Access leadersip to implement workflow improvements, operational initiatives, and departmental goals.
  • Provides frontline support by answering inbound calls, completing outbound outreach, assisting with appointment recapture, and supporting representatives during periods of high call volume.

Qualifications
The Call Center Supervisor serves as a leader within the Call Center Department and must demonstrate strong leadership, communication, customer service, and problem-solving skills. The successful candidate will possess:
  • High School Diploma or GED required; Associate's degree preferred.
  • Minimum of five (5) years of experience in a high-volume healthcare call center or patient access environment and a minimum of two (2) years of supervisory or leadership experience is required.
  • Experience with electronic health record systems is also required, use of Epic preferred.
  • Experience leading remote or hybrid teams is preferred.
  • Strong leadership, coaching, conflict resolution, and interpersonal skills.
  • Excellent analytical, organizational, and communication skills.
  • Ability to manage multiple priorities in a fast-paced environment while meeting established performance goals.
  • Bilingual (English/Spanish) a must.

Direct Reports
Call Center Representatives
What we offer
  • Major medical, dental and vision
  • Voluntary benefits (AFLAC plan, STD, LTD & Life Insurance)
  • Paid Holidays
  • Generous Paid Time Off (PTO)
  • Tuition reimbursement
  • And much more...

American with Disabilities Requirements:
External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.
Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Apply