ZipRecruiter

Log In

1

Call Center Jobs in Bloomfield, CT (NOW HIRING)

Westfield Bank

Call Center Agent

Westfield, MA

$15.75 - $20.50/hr

Call Center Agent Department: Call Center Job Status: Full-Time FLSA Status: Non-Exempt Grade: 9 Reports to: Call Center Manager Amount of Travel Required: No Travel Positions Supervised: N/A ...

Westfield Bank

Call Center Agent

Westfield, MA · On-site

$25.92 - $38.88/hr

Call Center Agent Department: Call Center Job Status: Full-Time FLSA Status: Non-Exempt Grade: 9 Reports to: Call Center Manager Amount of Travel Required: No Travel Positions Supervised: N/A ...

Westfield Bank

Call Center Agent

Westfield, MA

$25.92 - $38.88/hr

Call Center Agent Department: Call Center Job Status: Full-Time FLSA Status: Non-Exempt Grade: 9 Reports to: Call Center Manager Amount of Travel Required: No Travel Positions Supervised: N/A ...

EmblemHealth

Supervisor, Call Center

Farmington, CT · On-site

Summary of Position Develop, supervise, and audit the telephone call center staff to consistently achieve departmental goals and create an effective interface between internal and external customers.

next page

Showing results 1-20

All JobsCall Center JobsCall Center Jobs in Bloomfield, CT

Call Center information

See Bloomfield, CT salary details

$10

$17

$24

How much do call center jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for call center in Bloomfield, CT is $17.90, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a call center job?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

What are the qualifications to get a call center job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What call center job pays the most?

The highest-paying call center jobs are typically supervisory or managerial roles, such as call center managers or operations directors, which can earn six-figure salaries. Specialized roles like technical support or sales with performance bonuses may also offer higher compensation, especially in industries like technology or finance. Advanced skills, certifications, and experience often lead to higher pay in this field.
More about Call Center jobs

What are the most commonly searched types of Call Center jobs in Bloomfield, CT?

The most popular types of Call Center jobs in Bloomfield, CT are:

What are popular job titles related to Call Center jobs in Bloomfield, CT?

For Call Center jobs in Bloomfield, CT, the most frequently searched job titles are:

What cities near Bloomfield, CT are hiring for Call Center jobs?

Cities near Bloomfield, CT with the most Call Center job openings:

Call Center jobs near you
Infographic showing various Call Center job openings in Bloomfield, CT as of August 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,231 per year, or $17.9 per hour.

Call Center Representative

First Choice Health Centers Inc

East Hartford, CT • On-site

$17 - $18.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Job description

First Choice Health Centers is looking for a bilingual English/Spanish speaking Full-Time Call Center Representative who serves as the initial point of patient contact. The representative provides exemplary customer service to all patients, their families and other contacts. This position is charged with the timely and accurate processing of patients through answering all incoming calls, taking complete and accurate messages, scheduling appointments, verifying patient information, collecting all relevant information. 

Why First Choice?

We are committed to you! We offer great training, great benefits, career growth and employee well-being!

  • Medical, Dental and Vision Insurance for employees working 30 hours or more
  • 20 days of Paid Time Off, 8 Paid Holidays, and 2 Floating Days per year
  • Retirement savings program, including a safe harbor 401k with up to a 4% company match after 6 months of employment
  • Company paid Life insurance
  • Voluntary Term, Whole Life, Accident and Critical Care Insurance
  • Complimentary premium Calm Health membership (#1 mental health app)
  • Recognition programs
  • Monday through Friday schedule (no evenings or weekends)
  • The hourly range for this position is $17.00 - $19.50/hour. Pay is based on several factors including but not limited to work experience, certifications, etc.

For more than 25 years First Choice Health Centers has been a leading nonprofit human services organization that breaks down barriers to care helping individuals and communities live healthier lives. To learn more about First Choice Health Centers, visit us at firstchc.org.

Minimum Knowledge, Skills & Abilities Required:

  • Experience working in a call center or customer-support role.
  • Strong active-listening and verbal-communication skills.
  • Proficiency in problem-solving.
  • Ability to multitask and manage time effectively.

Experience and Training:

  • Bilingual English/Spanish preferred
  • Call center: 1 year (Preferred)
  • Experience in a Healthcare setting a plus!
  • Customer service: 1 year (Preferred)
  • Minimum HS Diploma or GED equivalent required

Standard Job Duties:

  • Answers all incoming calls in a timely manner in a call center setting.
  • Schedules/reschedules patient appointments, responds to customer questions, accurately and timely, elevates customer concerns to supervisor in a pleasant, respectful and courteous manner.
  • Obtains and verifies required information, such as patient demographics, during call.
  • Make same day appointments for all medical, family providers, pediatrics, obstetrics and gynecology and specialty providers.
  • Refer to phone triage list for calls referred to nurse or Provider.

First Choice is a drug-free workplace. Candidates are required to pass a drug test, including testing for marijuana, before beginning employment. We test for marijuana as part of our drug-free workplace policy.

COVID-19 considerations: Employees at First Choice Health Centers must be vaccinated against COVID-19. Certain exemptions may apply.

First Choice is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.