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Call Center Jobs in Sun Prairie, WI (NOW HIRING)

UWHealth

Communication Center Representative

Madison, WI

$16 - $20.25/hr

We are seeking a Communication Center Representative to: * Support paging, messaging and scheduling ... Proprietary software programs specifically designed for call handling, message taking, appointment ...

UW Health

Communication Center Representative

Madison, WI · On-site

$20.69 - $28.01/hr

We are seeking a Communication Center Representative to: * Support paging, messaging and scheduling ... Proprietary software programs specifically designed for call handling, message taking, appointment ...

UW Health

Communication Center Representative

Madison, WI · On-site

$16 - $20.25/hr

We are seeking a Communication Center Representative to: * Support paging, messaging and scheduling ... Proprietary software programs specifically designed for call handling, message taking, appointment ...

Storm Guard Madison

Director of Marketing

Madison, WI · On-site

This is a full-time, on-site leadership role overseeing all marketing initiatives, including traditional marketing, face-to-face events, call center campaigns, and lead generation programs . You'll ...

Storm Guard

Director of Marketing

Madison, WI · On-site

$70K - $120K/yr

Execute face-to-face marketing programs: events, shows, canvassing, and call center outbound campaigns * Conduct market research and analyze campaign performance to optimize results * Collaborate ...

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Showing results 21-40

All JobsCall Center JobsCall Center Jobs in Sun Prairie, WI

Call Center information

See Sun Prairie, WI salary details

$10

$17

$24

How much do call center jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for call center in Sun Prairie, WI is $17.43, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $18.70 per hour, depending on experience, location, and employer.

What is a call center job?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

What are the qualifications to get a call center job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What call center job pays the most?

The highest-paying call center jobs are typically supervisory or managerial roles, such as call center managers or operations directors, which can earn six-figure salaries. Specialized roles like technical support or sales with performance bonuses may also offer higher compensation, especially in industries like technology or finance. Advanced skills, certifications, and experience often lead to higher pay in this field.
More about Call Center jobs

What are the most commonly searched types of Call Center jobs in Sun Prairie, WI?

The most popular types of Call Center jobs in Sun Prairie, WI are:

What cities near Sun Prairie, WI are hiring for Call Center jobs?

Cities near Sun Prairie, WI with the most Call Center job openings:

Call Center jobs near you
Infographic showing various Call Center job openings in Sun Prairie, WI as of August 2026, with employment types broken down into 75% Full Time, 17% Part Time, and 8% Temporary. Highlights an 83% In-person, and 17% Remote job distribution, with an average salary of $36,249 per year, or $17.4 per hour.

Communication Center Representative

UWHealth

Madison, WI

$16 - $20.25/hr

Part-time

Medical, Dental, Retirement, PTO

Re-posted 24 days ago

UW Health rating

7.9

Company rating: 7.9 out of 10

Based on 226 frontline employees who took The Breakroom Quiz

109th of 898 rated healthcare providers

Job description

Work Schedule: 
.6 FTE, 3rd shift, 100% onsite. This position is on a 3 day rotation with weekends required. Position rotates weekend shift.   Scheduled hours are from 11pm - 7am. When working in the office, you will work at 610 N Whitney Way, Madison, WI.

Be part of something remarkable

Join the #1 hospital in Wisconsin and utilize your love for helping people by being the first point of contact for new patients and referring physicians, vendors and the public.

We are seeking a Communication Center Representative to:

  • Support paging, messaging and scheduling, and appointment services for UW Health.
  • Provide remarkable customer service to UW Health staff, physicians, and patients. 
  • Confirm and cancel appointments on nights, weekends and holidays for specifically designated clinics.
  • Take various calls ranging from connecting callers to inpatient rooms, notifying an on-call physician about an organ offer, and executing emergency plans.

You will use:

  • High quality personal computer workstations.
  • State-of-the-art telephone technology in a call center environment.
  • Proprietary software programs specifically designed for call handling, message taking, appointment scheduling and radio paging services.

At UW Health, you will have:

  • An excellent benefits package, including health and dental insurance, paid time off, retirement plans, two-week paid parental leave and adoption assistance. 
  • Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance.
  • Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being.
  • Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement.

Qualifications

  • Associate's Degree in Healthcare, Information Technology, Business, or related field (2 years of relevant work experience may be considered in lieu of degree) Required
  • Associate's Degree or Bachelor's degree in Healthcare, Information Technology, Business, or related field strongly Preferred

Work Experience

  • Experience in a large automated call service center and familiarity with at least one form of call processing software Preferred
  • 1 year of experience in a medical, call center, or customer service environment Preferred

Our Commitment to Social Impact and Belonging
UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

UW Health Administrative Facilities - UW Health has administrative locations throughout Madison and beyond where thousands of employees provide vital support to our clinical areas. These locations are home to departments such as Access Services, Compliance, Human Resources, Information Services, Patient Medical Records, Payroll and many others.

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UW Hospital and Clinics benefits

What UW Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About UW Health

Sourced by ZipRecruiter

UW Health Clinics - our physicians and staff are dedicated to providing an exceptional patient and family experience by delivering the highest quality of care in a compassionate environment. With more than 80 primary and specialty care clinics located throughout Dane County and the surrounding areas, we are proud to have the opportunity to impact the communities we serve.

Industry

Health care and social assistance and hospitals

Company size

10,000+ Employees

Headquarters location

Madison, WI, US

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