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Call Center Jobs in Springdale, AR (NOW HIRING)

R&R Solutions

Technical Support - Command Center

Gravette, AR · On-site

$29K - $37K/yr

Experience: 2+ years of Help Desk, Technical Support, or Call Center experience. * Network Skills: Solid understanding of Layer 2 and Layer 3 network communications. * Technical Systems: Practical ...

AMBA

Inside Sales Insurance Specialist

Springdale, AR · Remote

Have experience in a high-volume outbound sales or call center role * Are comfortable making frequent outbound calls throughout the day * Understand that leads support the work, but dialing drives ...

AMBA

Inside Sales Insurance Specialist

Fayetteville, AR · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making frequent outbound calls throughout the day * Understand that leads support the work, but dialing drives ...

AMBA

Inside Sales Insurance Specialist

Springdale, AR · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making frequent outbound calls throughout the day * Understand that leads support the work, but dialing drives ...

AMBA

Inside Sales Insurance Specialist

Fayetteville, AR · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making frequent outbound calls throughout the day * Understand that leads support the work, but dialing drives ...

AMBA

Inside Sales Insurance Specialist

Springdale, AR · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making frequent outbound calls throughout the day * Understand that leads support the work, but dialing drives ...

Movista

Customer Care Specialist

Bentonville, AR · On-site

$15 - $19.75/hr

Build lasting relationships with clients and other call center team members based on trust and reliability * Utilize software, databases, scripts and/or flowcharts, tools, and other team members ...

Movista Inc

Customer Care Specialist

Bentonville, AR · On-site

$15 - $19.75/hr

Build lasting relationships with clients and other call center team members based on trust and reliability * Utilize software, databases, scripts and/or flowcharts, tools, and other team members ...

Movista Inc

Customer Care Specialist

Bentonville, AR · On-site

$15 - $19.75/hr

Build lasting relationships with clients and other call center team members based on trust and reliability * Utilize software, databases, scripts and/or flowcharts, tools, and other team members ...

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Call Center information

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How much do call center jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for call center in Springdale, AR is $15.84, according to ZipRecruiter salary data. Most workers in this role earn between $13.61 and $17.02 per hour, depending on experience, location, and employer.

What is a call center job?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

What are the qualifications to get a call center job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What call center job pays the most?

The highest-paying call center jobs are typically supervisory or managerial roles, such as call center managers or operations directors, which can earn six-figure salaries. Specialized roles like technical support or sales with performance bonuses may also offer higher compensation, especially in industries like technology or finance. Advanced skills, certifications, and experience often lead to higher pay in this field.
More about Call Center jobs

What are the most commonly searched types of Call Center jobs in Springdale, AR?

The most popular types of Call Center jobs in Springdale, AR are:

What are popular job titles related to Call Center jobs in Springdale, AR?

For Call Center jobs in Springdale, AR, the most frequently searched job titles are:

What cities near Springdale, AR are hiring for Call Center jobs?

Cities near Springdale, AR with the most Call Center job openings:

Call Center jobs near you
Infographic showing various Call Center job openings in Springdale, AR as of August 2026, with employment types broken down into 73% Full Time, 18% Part Time, and 9% Contract. Highlights an 100% In-person job distribution, with an average salary of $32,948 per year, or $15.8 per hour.

Logistics Claims Senior Specialist

Humetis Group

Springdale, AR • On-site

Contractor

Re-posted 8 days ago

Job description

Job Title: Logistics Claims Senior Specialist
Location: Springdale, AR 72762
Duration: 6+ Months (Potential for Extension)
Pay Rate: $18/hr

Position Summary:
We are seeking a detail-oriented Logistics Claims Senior Specialist to support high-volume logistics operations exceeding $100 million annually. In this critical role, you will manage and resolve carrier-reported claims involving overages, shortages, damages, and refusals at the point of delivery. Working in a fast-paced, call center-style environment, you will interact with drivers and internal teams to ensure timely and accurate resolution of claims, minimize accessorial charges, and maintain operational efficiency.

Key Responsibilities:

  • Manage and resolve OS&D (Overages, Shortages, Damages) claims in accordance with Standard Operating Procedures (SOPs).

  • Engage with drivers via call center systems to verify delivery issues and obtain necessary documentation.

  • Collaborate across multiple departments including Transportation Operations, FSQA, Plant Operations, Customer Service, Warehousing, and more.

  • Maintain accurate and up-to-date records in transportation and financial systems such as High Radius.

  • Collect and verify Proof of Delivery (POD) documentation.

  • Conduct daily audits of active case worklists; report accuracy metrics through Power BI dashboards.

  • Process donation receipts and route to appropriate internal teams.

  • Track and ensure timely resolution and payment of carrier accessorial charges.

  • Proactively manage weekly workload to meet established service levels and KPIs.

Required Qualifications:

Education:

  • High school diploma or equivalent required.

  • Bachelor’s degree (or in-progress) preferred.

Experience:

  • Minimum 1 year of clerical/administrative experience (3 years preferred).

  • Prior experience in logistics, especially OS&D claim management or customer service, is highly valued.

  • Background in data analysis and documentation is advantageous.

Communication Skills:

  • Excellent written and verbal communication skills.

  • Strong professional phone etiquette for engaging with both internal teams and external vendors.

  • Effective negotiation and conflict resolution skills.

  • Ability to communicate complex information clearly and professionally.

  • Skilled in accurate documentation and timely follow-ups.

Technical Skills:

  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

  • Experience with High Radius, SAP Transportation Management (SAP TM), TES, DB2, and call center platforms like Five9.

  • Strong ability to navigate and interpret Power BI reports.

Additional Competencies:

  • Self-motivated, quick learner with a proactive approach.

  • Strong organizational, multitasking, and time-management skills.

  • Comfortable making data-driven decisions and standing by them.

  • High attention to detail with strong analytical and problem-solving abilities.

  • Able to maintain confidentiality and perform well under pressure in a fast-paced environment.

  • Effective working both independently and as part of a team.