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Call Center Jobs in Athens, AL (NOW HIRING)

Huntsville Hospital

Call Center Specialist

Huntsville, AL · On-site

$16 - $20/hr

Call Center Specialist The Orthopaedic Center is looking for a highly motivated Call Center Specialist. This opening is a full-time position averaging 40 hours per week. The Call Center Specialist ...

New

Huntsville Hospital

Call Center Specialist

Athens, AL · On-site

$14.25 - $17.75/hr

Call Center Specialist The Orthopaedic Center is looking for a highly motivated Call Center Specialist. This opening is a full-time position averaging 40 hours per week. The Call Center Specialist ...

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Call Center information

See Athens, AL salary details

$10

$17

$24

How much do call center jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for call center in Athens, AL is $17.29, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $18.56 per hour, depending on experience, location, and employer.

What is a call center job?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

How to start working at a call center?

To start working at a call center, you typically need to meet minimum age and education requirements, complete an application, and pass an interview. Many positions require good communication skills, basic computer knowledge, and sometimes specific certifications or training. Employers often provide on-the-job training to familiarize new employees with their systems and procedures.

What are the qualifications to get a call center job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

Are call center jobs worth it?

Call center jobs involve handling customer inquiries and support, often requiring good communication skills and patience. They typically offer entry-level opportunities with flexible schedules, but may have variable pay and high call volume, which can impact job satisfaction.
More about Call Center jobs
What are the most commonly searched types of Call Center jobs in Athens, AL? The most popular types of Call Center jobs in Athens, AL are:
What are popular job titles related to Call Center jobs in Athens, AL? For Call Center jobs in Athens, AL, the most frequently searched job titles are:
What job categories do people searching Call Center jobs in Athens, AL look for? The top searched job categories for Call Center jobs in Athens, AL are:
What cities near Athens, AL are hiring for Call Center jobs? Cities near Athens, AL with the most Call Center job openings:
Call Center jobs near you
Infographic showing various Call Center job openings in Athens, AL as of July 2026, with employment types broken down into 2% As Needed, 76% Full Time, 20% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $35,957 per year, or $17.3 per hour.

Call Center Specialist

Huntsville Hospital

Huntsville, AL • On-site

$16 - $20/hr

Other

Posted yesterday

New

Job description

Call Center Specialist

The Orthopaedic Center is looking for a highly motivated Call Center Specialist. This opening is a full-time position averaging 40 hours per week. The Call Center Specialist will answer a high volume of incoming phone calls to the call center in a timely manner. Ability to communicate professionally, both oral and written for clear, legible messages. Pleasant, friendly demeanor with the ability to communicate effectively with patients and all incoming/outcoming callers. Direct calls appropriately by transferring and/or taking detailed messages. Schedule appointments according to physician profiles. Some insurance/billing. Assist with any other task assigned. The Call Center Specialist must be able to communicate effectively with patients, TOC physicians and staff.

Qualifications

Education required: HS/GED

Experience: Multi-lined phone experience preferred. Customer Service Representative experience preferred. Some insurance/billing experience preferred

Additional Skills/Abilities:

  • Ability to work under pressure, multitask and meet deadlines
  • Outstanding organizational and writing skills
  • Ability to speak clearly and concisely
  • Independent, self-starting and highly motivated
  • Proven positive, "teamwork" attitude in work history
About Us

At The Orthopaedic Center, we are proud to be the region's leading orthopaedic group, dedicated to delivering exceptional patient care. As our team continues to grow, we are seeking motivated professionals who are passionate about excellence, collaboration, and making a difference in the lives of our patients. Join our dynamic and expanding organization and become part of a team committed to outstanding orthopaedic care.

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About Huntsville Hospital

Sourced by ZipRecruiter

Huntsville Hospital, located in Huntsville, Alabama, USA, operates in the healthcare industry. The organization's official website can be visited at huntsvillehospital.org. The hospital is a community-owned, not-for-profit healthcare system that was first established in 1895. This institution of paramount importance currently offers comprehensive health services dedicated to meeting the diverse needs of its community. The institution provides its services across a broad spectrum; this includes a children's hospital, women and infants’ hospital, a senior-orientated network, surgical services, orthopedic services, and more. Above all, Huntsville Hospital's core values emphasize patient safety, dignity, and care. Their mission is to deliver high-quality care and create a healthier community.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Huntsville, AL, US

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