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Call Center Jobs in Vermont (NOW HIRING)

Dunkin'

Network Trainer

Wilmington, VT · On-site

$17/hr

DESCRIPTION * Train and coach team members on their roles and responsibilities and ensure they are meeting all Brand and food safety standards. * Train restaurant team members and ensure completion ...

Dunkin

Network Trainer

Wilmington, VT · On-site

* Train and coach team members on their roles and responsibilities and ensure they are meeting all Brand and food safety standards. * Train restaurant team members and ensure completion of required ...

Casey CDJR

Automotive Sales Associate

Springfield, VT · On-site

Coming out of a call center, retail sales, Best Buy, Apple, etc? WE WANT TO TALK TO YOU! What We Offer * Medical and Dental * 401K Plan * Short and Long term disability * Life Insurance * Paid time ...

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Call Center information

See Vermont salary details

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How much do call center jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for call center in Vermont is $19.04, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.43 per hour, depending on experience, location, and employer.

What is a call center job?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

What are the qualifications to get a call center job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What call center job pays the most?

The highest-paying call center jobs are typically supervisory or managerial roles, such as call center managers or operations directors, which can earn six-figure salaries. Specialized roles like technical support or sales with performance bonuses may also offer higher compensation, especially in industries like technology or finance. Advanced skills, certifications, and experience often lead to higher pay in this field.
More about Call Center jobs

What are the most commonly searched types of Call Center jobs in Vermont?

The most popular types of Call Center jobs in Vermont are:

What job categories do people searching Call Center jobs in Vermont look for?

The top searched job categories for Call Center jobs in Vermont are:

What cities in Vermont are hiring for Call Center jobs?

Cities in Vermont with the most Call Center job openings:

Call Center jobs near you
Infographic showing various Call Center job openings in Vermont as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,613 per year, or $19 per hour.

Assistant Business Development Manager

Coggins Auto Group

Bennington, VT • On-site

$40K - $70K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Job description

Coggins Call Center | Assistant Business Development Manager

Compensation: $40,000-$70,000+ per year (Base Salary + Performance Commission)

Are you a high-performing automotive BDC professional who's ready to step into a leadership role? Coggins Auto Group is looking for an Assistant Business Development Manager to help lead our growing Call Center alongside our BDC Manager.

This is a performance-based position where your success is tied to both your individual production and the overall success of the department. You'll play a key role in helping the team hit sales, appointment, customer satisfaction, and service growth goals while continuing to produce at a high level yourself.

If you're competitive, process-driven, love coaching others, and thrive in a fast-paced environment, we want to meet you.

What You'll Do

  • Work alongside the Business Development Manager to drive department performance and achieve monthly sales goals
  • Continue handling your own internet and phone leads while serving as a leader within the department
  • Assist with coaching, training, and developing BDC Representatives to improve appointment-setting and customer engagement
  • Provide support with objection handling, phone skills, and customer communication
  • Monitor lead follow-up, appointment quality, CRM activity, and customer satisfaction
  • Help ensure department processes and manufacturer standards are consistently followed
  • Track key performance metrics and identify opportunities for improvement
  • Support dealership sales growth through effective internet, phone, text, and email communication
  • Drive service business by managing customer databases, recall campaigns, maintenance reminders, service-due lists, and customer retention initiatives
  • Help execute outbound sales and service campaigns through calls, texts, and emails
  • Lead by example with professionalism, urgency, and accountability

What We're Looking For

  • Previous automotive BDC experience required OR significant call center/appointment-setting experience
  • Proven ability to meet or exceed sales and appointment goals
  • Strong leadership qualities with a desire to coach and motivate others
  • Exceptional verbal and written communication skills
  • Highly organized and detail-oriented
  • Process-driven with excellent time management
  • Comfortable working in a fast-paced, goal-oriented environment
  • Proficient with CRM systems, Microsoft Excel, and other dealership technology
  • Positive attitude, strong work ethic, and a team-first mentality

Compensation

This position offers a competitive base salary plus performance-based commission, rewarding both:

  • Your individual production and performance
  • Overall department success and key performance metrics

Expected annual earnings: $40,000-$70,000+

Benefits

  • Health, Dental & Vision Insurance
  • Paid Time Off
  • 401(k) with Company Match
  • Employee Vehicle Purchase Program
  • Ongoing Training & Career Development
  • Advancement Opportunities within Coggins Auto Group

Join a Team That Drives Results

At Coggins Auto Group, our Business Development Center is more than a call center, it's the engine that drives customer relationships, sales opportunities, and long-term retention. If you're ready to grow as a leader while continuing to produce at a high level, we'd love to hear from you.

Apply today and help lead the future of the Coggins Auto Group.

Apply