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Call Center Jobs in Vermont (NOW HIRING)

Vermont Jobs

Motor Vehicle Call Center Agent I

Montpelier, VT · On-site

$15.25 - $20/hr

Motor Vehicle Call Center Agent I The Vermont Department of Motor Vehicles (DMV) is seeking an enthusiastic team player to join us as Motor Vehicle Call Center Agent! This position will handle all ...

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How much do call center jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for call center in Vermont is $19.04, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.43 per hour, depending on experience, location, and employer.

What is a call center job?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

What are the qualifications to get a call center job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What call center job pays the most?

The highest-paying call center jobs are typically supervisory or managerial roles, such as call center managers or operations directors, which can earn six-figure salaries. Specialized roles like technical support or sales with performance bonuses may also offer higher compensation, especially in industries like technology or finance. Advanced skills, certifications, and experience often lead to higher pay in this field.
More about Call Center jobs

What are the most commonly searched types of Call Center jobs in Vermont?

The most popular types of Call Center jobs in Vermont are:

What job categories do people searching Call Center jobs in Vermont look for?

The top searched job categories for Call Center jobs in Vermont are:

What cities in Vermont are hiring for Call Center jobs?

Cities in Vermont with the most Call Center job openings:

Call Center jobs near you
Infographic showing various Call Center job openings in Vermont as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,613 per year, or $19 per hour.

Call Center Representative

University of Vermont Medical Center

South Burlington, VT • On-site

$26.82 - $31.79/hr

Other

This job post has expired 1 day ago. Applications are no longer accepted.

University Of Vermont Health Network rating

7.8

Company rating: 7.8 out of 10

Based on 53 frontline employees who took The Breakroom Quiz

134th of 898 rated healthcare providers

Job description

Building Name: UVMMC - 40 IDX Drive
Location Address: 40 IDX Drive, South Burlington Vermont
Regular
Department: Call Center
Part Time
Standard Hours: 20
Biweekly Scheduled Hours:
Shift: Day/Eve
Primary Shift: 7:00 AM - 3:00 PM
Weekend Needs: Every
Salary Range: Min $21.84 Mid $26.82 Max $31.79
Recruiter: Jaclyn Kimak
*This role is on-site in South Burlington and not a remote position. This position is scheduled for 20 hours/week, shifts begin at 7:00am. Saturday and Sunday are required.*
Call Center Representatives provide front-line customer service to patients, staff, providers and other members of the UVM Health Network community. The Call Center is a central hub for calls to UVM Medical Center, Porter Medical Center, and Central Vermont Medical Center. Call Center Representatives assess callers' needs, and either redirect calls, give the required information, or complete the connection to another staff member or provider. They use independent judgment, and a variety of resources/applications, to locate the appropriate protocol or to act when a protocol is not readily available or established. Call Center Representatives impact patient safety by accurately connecting every caller to the right person in the appropriate timeframe. They must prioritize multiple simultaneous tasks. They are a key resource for facilitating communication for patient care. Each member of the Call Center team contributes to a reliable system of communication for over five thousand calls each day. This position is on-site and is not eligible for telecommuting.
Education:

  • Associate Degree or equivalent education.
Experience:
  • Demonstrated customer service in a medical, fast-paced retail, or other business environment.

This is a bargaining union position.

What University Of Vermont Health Network employees say

Pay

Benefits

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About University of Vermont Health Network

Sourced by ZipRecruiter

The University of Vermont Health Network (UVM Health Network) is a renowned leader in the healthcare industry, located in Burlington, VT, US. It's a non-profit, academically integrated health care system, designed to ensure a coordinated, high-quality experience for patients across the entire health system. It originated from a partnership among six hospitals, a visiting nurse association, and a health plan, which eventually led to the formation of the current integrated network. Built on the core values of quality, caring, integrity, and collaboration, UVM Health Network is dedicated to improving the health of the people in the communities it serves.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Burlington, VT, US

Year founded

1971

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