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Call Center Customer Service Jobs in Vermont (NOW HIRING)

VT ELECTRIC INC

Call Center Representative

Johnson, VT · On-site

$27.54/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This tight-knit, high-performing team delivers excellent customer service. As a member-owned ... Call Center Representatives provide responsive and knowledgeable support for a wide range of member ...

Vermont Electric Cooperative

Call Center Representative

Johnson, VT · On-site

$27.54 - $42.06/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This tight-knit, high-performing team delivers excellent customer service. As a member-owned ... Call Center Representatives provide responsive and knowledgeable support for a wide range of member ...

Vermont Electric Cooperative

Call Center Representative

Johnson, VT · On-site

$27.54 - $42.06/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This tight-knit, high-performing team delivers excellent customer service. As a member-owned ... Call Center Representatives provide responsive and knowledgeable support for a wide range of member ...

Court at Round Rock

Call Center Specialist

Springfield, VT · On-site

$20 - $22/hr

  • Medical

  • Dental

  • Life

  • PTO

CALL CENTER HELPLINE SPECIALIST Join Our Compassionate HelpLine Team in Springfield, VT supporting ... services, benefits, and resources-providing accurate information and referrals • Assist with ...

Senior Solutions

Call Center Specialist

Springfield, VT · Hybrid

$20 - $22/hr

  • Medical

  • Dental

  • Life

  • PTO

CALL CENTER HELPLINE SPECIALIST Join Our Compassionate HelpLine Team in Springfield, VT supporting ... services, benefits, and resources--providing accurate information and referrals • Assist with ...

Senior Solutions

Call Center Specialist

Springfield, VT · On-site

$20 - $22/hr

  • Medical

  • Dental

  • Life

  • PTO

CALL CENTER HELPLINE SPECIALIST Join Our Compassionate HelpLine Team in Springfield, VT supporting ... services, benefits, and resources-providing accurate information and referrals • Assist with ...

Vermont Jobs

Motor Vehicle Call Center Agent I

Montpelier, VT · On-site

$15.25 - $20/hr

  • Medical

  • Dental

  • Life

  • Retirement

Motor Vehicle Call Center Agent I The Vermont Department of Motor Vehicles (DMV) is seeking an ... This position will help you develop your skills in customer service, administration, and data ...

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Showing results 1-20

All JobsCall Center Customer Service JobsCall Center Customer Service Jobs in Vermont

Call Center Customer Service information

See Vermont salary details

$11

$19

$28

How much do call center customer service jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for call center customer service in Vermont is $19.19, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $20.43 per hour, depending on experience, location, and employer.

What is the difference between Call Center Customer Service vs Customer Support Specialist?

AspectCall Center Customer ServiceCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma; additional certifications optional
Work EnvironmentCall centers, inbound/outbound callsOnline or in-office, handling customer inquiries
Industry UsageTelecommunications, retail, financeTechnology, software, e-commerce
Common Search IntentCustomer service roles, call center jobsTechnical support, product assistance

Call Center Customer Service representatives primarily handle inbound and outbound calls in call center settings, focusing on customer inquiries and issue resolution. Customer Support Specialists often provide more technical or product-specific assistance, sometimes via chat or email. While both roles require strong communication skills, Call Center Customer Service roles are more call-focused, whereas Customer Support Specialists may handle more complex or technical issues.

What is a call center customer service representative?

Call Center Customer Service representatives are professionals who handle incoming and outgoing customer communications for a company, typically over the phone, but sometimes via email, chat, or social media. Their main responsibilities include answering questions, resolving issues, providing product or service information, and ensuring customer satisfaction. They play a vital role in building and maintaining positive customer relationships, often serving as the first point of contact for clients. Call center representatives may work in various industries, including retail, technology, finance, and healthcare.

What are the key skills and qualifications needed to thrive as a call center customer service representative?

To thrive as a Call Center Customer Service Representative, you need strong verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer skills is essential. Patience, resilience, and a positive attitude help you excel in handling challenging customer interactions and maintaining professionalism under pressure. These skills ensure efficient issue resolution, high customer satisfaction, and contribute to the overall success of the business.

What are some common challenges faced by call center customer service representatives, and how can they be managed?

Call center customer service representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and meeting performance metrics like average handle time and customer satisfaction scores. To manage these challenges, representatives are typically trained in active listening, de-escalation techniques, and effective time management. Support from supervisors and access to robust knowledge bases also help, while regular team meetings and peer support can foster a collaborative environment. Developing resilience and strong communication skills is key to thriving in this fast-paced role.

What are popular job titles related to Call Center Customer Service jobs in Vermont?

For Call Center Customer Service jobs in Vermont, the most frequently searched job titles are:

What job categories do people searching Call Center Customer Service jobs in Vermont look for?

The top searched job categories for Call Center Customer Service jobs in Vermont are:

Call Center Customer Service jobs near you
Infographic showing various Call Center Customer Service job openings in Vermont as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,923 per year, or $19.2 per hour.

Call Center Representative

University of Vermont Medical Center

South Burlington, VT • On-site

$26.82 - $31.79/hr

Part-time

Re-posted 12 days ago

University Of Vermont Health Network rating

7.8

Company rating: 7.8 out of 10

Based on 53 frontline employees who took The Breakroom Quiz

128th of 887 rated healthcare providers

Job description

Building Name: UVMMC - 40 IDX Drive
Location Address: 40 IDX Drive, South Burlington Vermont
Regular
Department: Call Center
Part Time
Standard Hours: 20
Biweekly Scheduled Hours:
Shift: Day/Eve
Primary Shift: 7:00 AM - 3:00 PM
Weekend Needs: Every
Salary Range: Min $21.84 Mid $26.82 Max $31.79
Recruiter: Jaclyn Kimak
*This role is on-site in South Burlington and not a remote position. This position is scheduled for 20 hours/week, shifts begin at 7:00am. Saturday and Sunday are required.*
Call Center Representatives provide front-line customer service to patients, staff, providers and other members of the UVM Health Network community. The Call Center is a central hub for calls to UVM Medical Center, Porter Medical Center, and Central Vermont Medical Center. Call Center Representatives assess callers' needs, and either redirect calls, give the required information, or complete the connection to another staff member or provider. They use independent judgment, and a variety of resources/applications, to locate the appropriate protocol or to act when a protocol is not readily available or established. Call Center Representatives impact patient safety by accurately connecting every caller to the right person in the appropriate timeframe. They must prioritize multiple simultaneous tasks. They are a key resource for facilitating communication for patient care. Each member of the Call Center team contributes to a reliable system of communication for over five thousand calls each day. This position is on-site and is not eligible for telecommuting.
Education:
  • Associate Degree or equivalent education.

Experience:
  • Demonstrated customer service in a medical, fast-paced retail, or other business environment.

This is a bargaining union position.

What University Of Vermont Health Network employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

University of Vermont Health Network logo

About University of Vermont Health Network

Sourced by ZipRecruiter

The University of Vermont Health Network (UVM Health Network) is a renowned leader in the healthcare industry, located in Burlington, VT, US. It's a non-profit, academically integrated health care system, designed to ensure a coordinated, high-quality experience for patients across the entire health system. It originated from a partnership among six hospitals, a visiting nurse association, and a health plan, which eventually led to the formation of the current integrated network. Built on the core values of quality, caring, integrity, and collaboration, UVM Health Network is dedicated to improving the health of the people in the communities it serves.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Burlington, VT, US

Year founded

1971

Social media

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