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Call Center Work Jobs in Waterloo, IA (NOW HIRING)

VGM Group

Patient Care Coordinator

Waterloo, IA · On-site

$17.25 - $22.75/hr

Patient Care Coordinator VGM HOMELINK Patient Care Coordinators work every day to ensure patients ... This VGM job functions in a call-center environment and at minimum 75% of this role will included ...

RecruitWell

Hematology/Oncology Physician

Waterloo, IA · On-site

Excellent work-life balance Call * Phone-Only Call * No in-person call responsibilities Clinical Environment * Region's only comprehensive, accredited, multidisciplinary cancer center * Patient ...

CompHealth

Hematology / Oncology Physician

Waterloo, IA · On-site

CompHealth is seeking a physician for a hospital-employed position in a comprehensive cancer center in a family-friendly Iowa city. This role offers a four-day work week with no call, allowing for a ...

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All JobsCall Center Work JobsCall Center Work Jobs in Waterloo, IA

Call Center Work information

See Waterloo, IA salary details

$10

$17

$24

How much do call center work jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for call center work in Waterloo, IA is $17.66, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $18.94 per hour, depending on experience, location, and employer.

What is call center work?

Call center work involves handling inbound or outbound calls on behalf of a company to provide customer service, technical support, sales, or information. Agents typically work in a structured environment, using scripts and software to resolve customer issues, process orders, or answer inquiries. This job requires good communication skills, patience, and the ability to work efficiently under pressure. Call center positions can be located on-site or remotely, and may operate 24/7 depending on the company and industry.

What are the key skills and qualifications needed to thrive as a call center worker?

To thrive as a Call Center Worker, you need excellent communication skills, active listening abilities, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is commonly required. Patience, problem-solving skills, and the ability to remain calm under pressure are crucial soft skills in this role. These competencies ensure efficient issue resolution, customer satisfaction, and smooth call center operations.

What are some common challenges faced in call center work and how can they be managed?

Call center professionals often encounter challenges such as handling high call volumes, managing difficult or upset customers, and meeting strict performance targets. To manage these challenges, it's important to develop strong communication and problem-solving skills, as well as resilience under pressure. Many call centers offer ongoing training, support from supervisors, and robust teamwork, which can help employees effectively navigate demanding situations and maintain job satisfaction.

What is the difference between Call Center Work vs Customer Service Representative?

AspectCall Center WorkCustomer Service Representative
CredentialsHigh school diploma often required; training providedHigh school diploma; training often provided
Work EnvironmentCall centers, often in office settings, handling high call volumeOffice or remote settings, interacting with customers via phone, email, or chat
Industry UsageCommon in telecommunications, tech support, salesCommon across retail, banking, healthcare, and service industries
Job FocusHandling inbound/outbound calls, troubleshooting, salesResolving customer issues, providing information, support

While both roles involve customer interaction, Call Center Work typically emphasizes high-volume call handling in dedicated call centers, often with a focus on sales or technical support. Customer Service Representatives may work in various settings, providing personalized support across multiple communication channels. Both roles require similar skills and training but differ mainly in environment and scope.

How to start working at a call center?

To start working at a call center, you should look for job openings online or through staffing agencies, prepare a resume highlighting communication and customer service skills, and complete any required application or interview process. Many positions require a high school diploma or equivalent and basic computer skills. Some employers may also provide training once hired.

What job categories do people searching Call Center Work jobs in Waterloo, IA look for?

The top searched job categories for Call Center Work jobs in Waterloo, IA are:

Call Center Work jobs near you
Infographic showing various Call Center Work job openings in Waterloo, IA as of August 2026, with employment types broken down into 4% Locum Tenens, 73% Full Time, 19% Part Time, and 4% Contract. Highlights an 89% In-person, 4% Hybrid, and 7% Remote job distribution, with an average salary of $36,737 per year, or $17.7 per hour.

Hematology

MercyOne Waterloo Medical Center

Waterloo, IA • On-site

Other

Medical, Dental, Vision, Retirement

Posted 20 days ago

Job description

Oncology Hematology/Oncology Physician Opportunity

MercyOne Waterloo Cancer Center, the region's only comprehensive, accredited, and multidisciplinary cancer treatment center, is seeking a dedicated and compassionate Hematology/Oncology Physician to join our team. This is a unique opportunity to work in a state-of-the-art facility with a flexible schedule and exceptional compensation package.

Details:

  • Flexible Work Schedule: Enjoy a 4-day workweek for optimal work-life balance.
  • Phone-Only Call: No in-person call requirements, ensuring minimal disruption to your personal time.
  • $800,000 income guarantee (2 years) with a $600,000 ongoing floor
  • Generous Bonuses: $150,000 commencement bonus $15,000 moving allowance.
  • Comprehensive Benefits: Employer-paid malpractice with tail coverage, health/dental/vision insurance, retirement plans (403(b) with match & 457(b)), and CME allowance of $5,000/year.
  • Patient-Centered Care: Provide high-quality care to patients in a collaborative environment.
  • Integrated Oncology Services: Work alongside radiation oncology, infusion clinic staff, pharmacists, and other specialists in a fully equipped facility.
  • Accredited Excellence: Join a CoC and NAPBC-accredited center that participates in cooperative clinical trials and weekly tumor boards.
  • Supportive Environment: Hospitalist team handles admissions; private infusion suites available with chemo-certified nurses.

Key Highlights:

  • Located in Waterloo, IA, serving an 8-county area with approximately 280K residents.
  • Up to 31 days off annually during the guaranteed salary period.
  • Non-profit organization qualified for Public Service Loan Forgiveness (PSLF).

Apply