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Call Center Work Jobs in Waterloo, IA (NOW HIRING)

Driveline

Flex Merchandiser

Denver, IA · On-site

$10/hr

The ability to work independently visiting various retail locations within 25 miles of your home ... We also provide a full-service call center to help if you get hung up and need assistance in-store.

Driveline

Flex Merchandiser

La Porte City, IA · On-site

$10/hr

The ability to work independently visiting various retail locations within 25 miles of your home ... We also provide a full-service call center to help if you get hung up and need assistance in-store.

Driveline

Flex Merchandiser

Parkersburg, IA · On-site

$10/hr

The ability to work independently visiting various retail locations within 25 miles of your home ... We also provide a full-service call center to help if you get hung up and need assistance in-store.

Driveline

Flex Merchandiser

Waterloo, IA · On-site

$10/hr

The ability to work independently visiting various retail locations within 25 miles of your home ... We also provide a full-service call center to help if you get hung up and need assistance in-store.

Driveline

Flex Merchandiser

Evansdale, IA · On-site

$10/hr

The ability to work independently visiting various retail locations within 25 miles of your home ... We also provide a full-service call center to help if you get hung up and need assistance in-store.

Driveline

Flex Merchandiser

Grundy Center, IA · On-site

$10/hr

The ability to work independently visiting various retail locations within 25 miles of your home ... We also provide a full-service call center to help if you get hung up and need assistance in-store.

Driveline

Flex Merchandiser

Fairbank, IA · On-site

$10/hr

The ability to work independently visiting various retail locations within 25 miles of your home ... We also provide a full-service call center to help if you get hung up and need assistance in-store.

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Showing results 21-40

All JobsCall Center Work JobsCall Center Work Jobs in Waterloo, IA

Call Center Work information

See Waterloo, IA salary details

$10

$17

$24

How much do call center work jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for call center work in Waterloo, IA is $17.66, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $18.94 per hour, depending on experience, location, and employer.

What is call center work?

Call center work involves handling inbound or outbound calls on behalf of a company to provide customer service, technical support, sales, or information. Agents typically work in a structured environment, using scripts and software to resolve customer issues, process orders, or answer inquiries. This job requires good communication skills, patience, and the ability to work efficiently under pressure. Call center positions can be located on-site or remotely, and may operate 24/7 depending on the company and industry.

What are the key skills and qualifications needed to thrive as a call center worker?

To thrive as a Call Center Worker, you need excellent communication skills, active listening abilities, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is commonly required. Patience, problem-solving skills, and the ability to remain calm under pressure are crucial soft skills in this role. These competencies ensure efficient issue resolution, customer satisfaction, and smooth call center operations.

What are some common challenges faced in call center work and how can they be managed?

Call center professionals often encounter challenges such as handling high call volumes, managing difficult or upset customers, and meeting strict performance targets. To manage these challenges, it's important to develop strong communication and problem-solving skills, as well as resilience under pressure. Many call centers offer ongoing training, support from supervisors, and robust teamwork, which can help employees effectively navigate demanding situations and maintain job satisfaction.

What is the difference between Call Center Work vs Customer Service Representative?

AspectCall Center WorkCustomer Service Representative
CredentialsHigh school diploma often required; training providedHigh school diploma; training often provided
Work EnvironmentCall centers, often in office settings, handling high call volumeOffice or remote settings, interacting with customers via phone, email, or chat
Industry UsageCommon in telecommunications, tech support, salesCommon across retail, banking, healthcare, and service industries
Job FocusHandling inbound/outbound calls, troubleshooting, salesResolving customer issues, providing information, support

While both roles involve customer interaction, Call Center Work typically emphasizes high-volume call handling in dedicated call centers, often with a focus on sales or technical support. Customer Service Representatives may work in various settings, providing personalized support across multiple communication channels. Both roles require similar skills and training but differ mainly in environment and scope.

How to start working at a call center?

To start working at a call center, you should look for job openings online or through staffing agencies, prepare a resume highlighting communication and customer service skills, and complete any required application or interview process. Many positions require a high school diploma or equivalent and basic computer skills. Some employers may also provide training once hired.

What job categories do people searching Call Center Work jobs in Waterloo, IA look for?

The top searched job categories for Call Center Work jobs in Waterloo, IA are:

Call Center Work jobs near you
Infographic showing various Call Center Work job openings in Waterloo, IA as of August 2026, with employment types broken down into 4% Locum Tenens, 73% Full Time, 19% Part Time, and 4% Contract. Highlights an 89% In-person, 4% Hybrid, and 7% Remote job distribution, with an average salary of $36,737 per year, or $17.7 per hour.

Bilingual Customer Service/Collections Representative - HVC 09.14.2026 CF

CBE Companies

Cedar Falls, IA • On-site

$15 - $16/hr

Full-time

Posted 4 days ago

CBE Companies rating

5.5

Company rating: 5.5 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

428th of 496 rated business services

Job description

Job Description:
NOW HIRING!! STOP IN- WALK IN- CALL IN- DON'T LET THIS OPPORTUNITY PASS YOU BY.
Now is the time to take THE NEXT STEP and come to CBE for a career.
You could start as a Bilingual Customer Service/Collections Agent as soon as Monday, September 14th, 2026.
FLEXIBLE SCHEDULES AVAILABLE: Full-time
Full-time (40hr): 4 days of either 7AM-4PM or 8AM-5PM. 1 day of 11AM-8PM.
In-Office Environment, Competitive Pay, Benefits AND you can earn Commission!
CBE provides 3 weeks paid training and supports you every step of the way!
Strong Belief in Promote from Within (Your New Career is up to you)
Apply TODAY!
Purpose of the Position: As a Collection Associate you will be responsible for assisting consumers to resolve their accounts in a manner that is ethical, legal, professional, timely, and transparent. To succeed, you should enjoy a fast-paced, dynamic, customer service and deadline-oriented environment.
  • At least 18 years of age
  • High School Diploma or GED
  • 9+ months of work history (customer service experience preferred)
  • Computer and typing skills required
  • Excellent attendance
  • Self-starter with great attention to detail
  • Customer service mindset
  • Strong communication, persuasion, and negotiation skills
  • Ability to handle multiple tasks simultaneously
  • Strong work ethic
  • A competitive spirit, an unrelenting drive to be the best
  • Ability to learn new information and integrate processes
  • Achieve schedule adherence and compliance expectations
  • Meet productivity and call quality standards as set by the company
  • Problem solving skills & ability to recommend solutions
  • Bilingual English/Spanish

Additional Information:
  • Training: CBE provides 3 weeks of paid training, no call center experience necessary!
  • Day shift available for full-time work
  • Flexible schedule for part-time work.
  • Compensation: $15.00 - $16.00 + per hour plus commissions.
  • This position pays a base wage + commission. Commissions can pay anywhere from $300.00 to $600.00 per month, if you meet your individual and department goals.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including pregnancy), sexual orientation, national origin, gender, genetic information, disability, veteran status or other protected statuses in accordance with applicable federal, state and local laws. Background checks and drug testing required.
CBE Companies is an equal opportunity employer. We celebrate inclusion and are committed to creating a welcoming environment for all employee.
#CF1
CBE Companies is an equal opportunity employer. We celebrate inclusion and are committed to creating a welcoming environment for all employees.

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