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Call Center Weekends Jobs in Utah (NOW HIRING)

Aspen Dental

Bilingual Scheduling Center Agent

UT

$17/hr

Additional duties as assigned by the Call Center Leadership team Job Requirements: * High School ... Some evening and weekend scheduling availability required Compensation and Benefits: * Pay rate ...

SmithRx

Multichannel Member Support Specialist

Lehi, UT · On-site

$21.50/hr

We're seeking dedicated individuals to join our call center team, providing top-tier service to our ... The work schedule is held Monday - Friday with rotating weekend and holiday shifts. If you're ...

Camping World

Acquisition & Purchasing Agent

Draper, UT · On-site

$60K - $75K/yr

Thrive in a fun, fast paced, dynamic call center environment * Other duties as assigned What You'll ... Ability to work a flexible shift including evenings and weekends with extended periods of sitting ...

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All JobsCall Center Weekends JobsCall Center Weekends Jobs in Utah

Call Center Weekends information

What are the key skills and qualifications needed to thrive as a call center weekend representative?

To excel as a Call Center Weekend Representative, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer proficiency are typically required. Strong problem-solving abilities, patience, and resilience under pressure help individuals stand out in this customer-facing role. These competencies are essential for providing efficient, high-quality support during peak weekend hours and maintaining customer satisfaction.

What is the difference between Call Center Weekends vs Customer Service Representative?

AspectCall Center WeekendsCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, often with shift work including weekendsOffice or remote, handling customer inquiries
Industry UsageCommon in telecommunications, retail, and service sectorsWidely used across various industries including retail, finance, and tech

Call Center Weekends roles focus on providing customer support during weekend shifts, often requiring shift flexibility. Customer Service Representatives handle customer inquiries across industries, with similar credentials and work environments. The main difference lies in scheduling and specific job functions related to weekend coverage.

What is a call center weekend?

Call Center Weekends jobs refer to positions in customer service or support centers that require employees to work primarily on Saturdays and Sundays. These roles typically involve answering customer inquiries, resolving issues, or providing technical support over the phone, via chat, or through email during weekend shifts. Many businesses offer weekend call center roles to ensure customers can get assistance outside of standard weekday hours. These positions can be full-time or part-time and often require strong communication skills and the ability to handle high-stress situations.

What are some common challenges faced by call center agents working weekend shifts, and how can they be managed?

Call center agents working weekend shifts may encounter challenges such as higher call volumes due to limited weekday support, managing customer expectations outside regular business hours, and balancing personal life with non-traditional work schedules. To manage these challenges, agents often rely on strong time management skills, effective communication with teammates and supervisors, and utilizing available resources such as knowledge bases or escalation pathways. Many organizations also provide additional support or incentives for weekend staff to promote motivation and work-life balance.
What are popular job titles related to Call Center Weekends jobs in Utah? For Call Center Weekends jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Call Center Weekends jobs in Utah look for? The top searched job categories for Call Center Weekends jobs in Utah are:
What cities in Utah are hiring for Call Center Weekends jobs? Cities in Utah with the most Call Center Weekends job openings:
Call Center Weekends jobs near you
Infographic showing various Call Center Weekends job openings in Utah as of June 2026, with employment types broken down into 3% As Needed, 78% Full Time, 15% Part Time, 1% Temporary, and 3% Contract. Highlights an 97% Physical, and 3% Remote job distribution.

Sleep Technologist - Patient Care Coordinator (Call Center)

Forward Health LLC

Draper, UT • On-site

Full-time

Posted 12 days ago

Job description

FORWARD HEALTH

Job Description

Job Title:

Sleep Technologist – Patient Care Coordinator (Call Center)

FLSA Status:

Non-Exempt (Hourly)

Employment Type:

Full-Time, 40 hours per week

Pay Rate:

$22.00 – $30.00 per hour, depending on experience

Location:

Onsite – Draper, Utah office

About Forward Health

Forward Health LLC is an innovative healthcare company dedicated to providing a seamless experience for sleep apnea patients. We prioritize utilizing the latest advancements in sleep medicine to ensure accurate diagnosis and effective treatment of sleep disorders. Our focus is on making the sleep apnea patient care journey seamless, with a one-stop-shop approach — from testing through diagnosis, treatment, and ongoing equipment support.

Position Summary

The Sleep Technologist – Patient Care Coordinator at Forward Health is a clinically trained sleep professional who applies their AASM (American Academy of Sleep Medicine) sleep technology background in a telephonic/call center setting rather than an in-lab environment. This role is responsible for contacting patients following completion of their Sleep Study (SS) — including Home Sleep Apnea Tests (HSAT) and in-lab Polysomnography (PSG) — to review results in coordination with the interpreting physician, explain diagnoses and treatment recommendations in patient-friendly terms, and coordinate timely referral and setup of appropriate Durable Medical Equipment (DME), such as CPAP/BiPAP devices, masks, and supplies.

This position requires strong clinical knowledge of sleep disorders and equipment, excellent phone-based communication skills, and the ability to manage a high volume of patient contacts while maintaining compliance with AASM clinical standards and payer/DME documentation requirements.

Essential Duties and Responsibilities
  • Call patients after their sleep study to review results and explain their diagnosis in clear, easy-to-understand language.
  • Answer patient questions about their diagnosis, treatment options, and next steps.
  • Coordinate DME referrals (CPAP, BiPAP, masks, and supplies) and verify insurance/prior authorization requirements.
  • Follow up with patients to confirm equipment delivery and address early usage questions or concerns.
  • Document all patient interactions and referrals accurately in the EMR system.
  • Escalate urgent or high-risk patient concerns to the supervising physician or clinical team.
  • Maintain HIPAA compliance and meet department call volume and quality benchmarks.
Minimum Qualifications

Education & Certification

  • Current certification as a Registered Polysomnographic Technologist (RPSGT), Registered Sleep Technologist (RST), or Certified Respiratory Therapist (CRT) required.
  • Working knowledge of AASM clinical practice guidelines and scoring/interpretation standards.

Experience

  • Minimum 1–2 years of experience as a Sleep Technologist in a clinical or diagnostic sleep setting.
  • Experience with DME ordering, insurance authorization, or patient care coordination strongly preferred.
  • Call center or high-volume telephonic patient contact experience a plus.
Working Conditions
  • Onsite call center environment at our Draper, Utah office.
  • Primarily phone-based work using a computer/EMR system and headset.
  • Standard business hours, Monday–Friday, 40 hours per week; occasional evening/weekend availability may be required depending on patient volume needs.
Physical Requirements
  • Ability to sit for extended periods while using a computer and phone/headset.
  • Manual dexterity for data entry and use of office equipment.
Compliance

This role must adhere to AASM clinical standards, HIPAA privacy regulations, and all applicable payer and DME documentation requirements. Regular audits of documentation and call quality will be conducted to ensure compliance.

This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, or responsibilities. Duties may be modified based on organizational needs. Forward Health is an Equal Opportunity Employer.