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Call Center Weekends Jobs in New Jersey (NOW HIRING)

Ned's Home

Be Seen First

Call Center Sales Supervisor

Fairfield, NJ · On-site

$70K - $80K/yr

Monitor and manage key performance indicators (KPIs) and call center metrics * Analyze performance ... Monday-Friday with weekends and holidays as needed Company Description Ned's Home is currently ...

Ned's Home

Be Seen First

Call Center Sales Supervisor

Fairfield, NJ · On-site

$70K - $80K/yr

Monitor and manage key performance indicators (KPIs) and call center metrics * Analyze performance ... Monday-Friday with weekends and holidays as needed Company Description Ned's Home is currently ...

Walter Danley

Call Center Manager (On-Site)

Monroe, NJ · On-site

$70K - $100K/yr

Serve as a key escalation resource during evenings, weekends, and after-hours operations when necessary. Contact Center Operations * Monitor call queues, service levels, response times, adherence ...

Walter Danley

Call Center Manager (On-Site)

Monroe, NJ · On-site

$100K/yr

Serve as a key escalation resource during evenings, weekends, and after-hours operations when necessary. Contact Center Operations * Monitor call queues, service levels, response times, adherence ...

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Call Center Weekends information

What is a call center weekend?

Call Center Weekends jobs refer to positions in customer service or support centers that require employees to work primarily on Saturdays and Sundays. These roles typically involve answering customer inquiries, resolving issues, or providing technical support over the phone, via chat, or through email during weekend shifts. Many businesses offer weekend call center roles to ensure customers can get assistance outside of standard weekday hours. These positions can be full-time or part-time and often require strong communication skills and the ability to handle high-stress situations.

What are the key skills and qualifications needed to thrive as a call center weekend representative?

To excel as a Call Center Weekend Representative, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer proficiency are typically required. Strong problem-solving abilities, patience, and resilience under pressure help individuals stand out in this customer-facing role. These competencies are essential for providing efficient, high-quality support during peak weekend hours and maintaining customer satisfaction.

What are some common challenges faced by call center agents working weekend shifts, and how can they be managed?

Call center agents working weekend shifts may encounter challenges such as higher call volumes due to limited weekday support, managing customer expectations outside regular business hours, and balancing personal life with non-traditional work schedules. To manage these challenges, agents often rely on strong time management skills, effective communication with teammates and supervisors, and utilizing available resources such as knowledge bases or escalation pathways. Many organizations also provide additional support or incentives for weekend staff to promote motivation and work-life balance.

What is the difference between Call Center Weekends vs Customer Service Representative?

AspectCall Center WeekendsCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, often with shift work including weekendsOffice or remote, handling customer inquiries
Industry UsageCommon in telecommunications, retail, and service sectorsWidely used across various industries including retail, finance, and tech

Call Center Weekends roles focus on providing customer support during weekend shifts, often requiring shift flexibility. Customer Service Representatives handle customer inquiries across industries, with similar credentials and work environments. The main difference lies in scheduling and specific job functions related to weekend coverage.

What are popular job titles related to Call Center Weekends jobs in New Jersey?

For Call Center Weekends jobs in New Jersey, the most frequently searched job titles are:

What job categories do people searching Call Center Weekends jobs in New Jersey look for?

The top searched job categories for Call Center Weekends jobs in New Jersey are:

What cities in New Jersey are hiring for Call Center Weekends jobs?

Cities in New Jersey with the most Call Center Weekends job openings:

Call Center Weekends jobs near you
Infographic showing various Call Center Weekends job openings in New Jersey as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, 2% Contract, and 1% Nights. Highlights an 96% Physical, and 4% Remote job distribution.

Call Center Sales Supervisor

Ned's Home

Fairfield, NJ • On-site

$70K - $80K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 5 days ago

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Key responsibilities

  • Supervise, motivate, and develop a team of sales center representatives.

  • Monitor and manage call center performance metrics and implement strategies to improve sales results and efficiency.

  • Drive sales growth, retention, and customer satisfaction through overseeing call quality and resolving escalated customer issues.

Job description

At Ned’s Home, we value your skills, reward your hard work, and invest in your future. We’re proud to be recognized as 2026 New Jersey Top Workplace by NJ Advance Media's Top Workplaces program for the second year in a row! This award is based on our employee feedback and recognizes outstanding workplace culture.


About the Role
We are a fast-growing national home services company seeking a driven and experienced Sales Supervisor to lead our call center sales team. In this role, you will oversee inbound and outbound sales, customer service, and retention efforts while coaching a high-performing team to exceed performance goals and deliver exceptional customer experiences.


This is a hands-on leadership position ideal for someone who thrives in a fast-paced sales environment and leads by example.


Key Responsibilities

Team Leadership & Performance

  • Supervise, motivate, and develop a team of sales center representatives
  • Set clear performance expectations and provide ongoing coaching and feedback
  • Foster a positive, high-energy, and performance-driven culture
  • Handle escalated customer calls and serve as a leadership presence on the floor

Sales Center Operations

  • Monitor and manage key performance indicators (KPIs) and call center metrics
  • Analyze performance data to identify trends and improvement opportunities
  • Implement strategies to improve sales results, productivity, and efficiency
  • Ensure compliance with established policies, procedures, and quality standards

Sales & Customer Experience

  • Drive sales growth, retention, and customer satisfaction
  • Monitor call quality and ensure consistent, high-quality customer interactions
  • Resolve escalated customer issues quickly and professionally

Training & Development

  • Partner with the training team to support onboarding and ongoing training
  • Provide regular coaching to improve sales skills, product knowledge, and service quality
  • Conduct performance evaluations and create development plans for team members

Reporting & Collaboration

  • Own daily, weekly, and monthly performance reporting
  • Communicate results, challenges, and improvement initiatives to leadership
  • Collaborate with Marketing, Operations, Finance, and IT to support business goals

Qualifications

  • High school diploma or higher
  • Previous experience as a call center agent (required)
  • Strong knowledge of call center operations, sales, and customer service best practices
  • Proven leadership, coaching, and team management skills
  • Excellent communication, problem-solving, and negotiation abilities
  • Strong analytical skills with the ability to make data-driven decisions
  • Proficient in Microsoft Office and call center technology
  • Organized, detail-oriented, and adaptable in a fast-paced environment

Compensation & Benefits

  • $70,000–$80,000 per year
  • Performance-based bonus
  • 401(k)
  • Health insurance
  • Paid time off

Schedule

  • Full-time, on-site
  • Monday–Friday with weekends and holidays as needed

Company Description

Ned's Home is currently hiring individuals that want to be part of a fast growing home service provider with a ton of growth opportunities!!!