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Call Center Technology Manager Jobs in Florida (NOW HIRING)

Pharmacy Call Center Tech

Orlando, FL · On-site

$17 - $21/hr

Pharmacy Call Center Tech Title: Pharmacy Call Center Tech Duration: 6+ months Location: Orlando, FL Job Responsibilities * Records and processes orders and/or inquiries received by mail, telephone ...

LOCATION Tampa, FL POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business ... Proven experience in debt collection, call center operations, or financial services management ...

Call Center Manager

Saint Petersburg, FL · On-site +1

$3.0K - $5.0K/mo

We pride ourselves on providing top-tier client care, cutting-edge technologies, and a dedicated ... We are seeking an experienced Remote Call Center Manager to lead our operations, drive performance ...

Call Center Manager

Saint Petersburg, FL · On-site +1

$3.0K - $5.0K/mo

We pride ourselves on providing top-tier client care, cutting-edge technologies, and a dedicated ... We are seeking an experienced Remote Call Center Manager to lead our operations, drive performance ...

Call Center Manager

Clermont, FL · On-site

$80K - $85K/hr

Utilize call center software and technology to track and analyze customer interactions, identify ... Call Center Manager Qualifications: * Proven experience in call center management or customer ...

Call Center Manager

Hialeah, FL · On-site

$85K - $100K/yr

About the Job The Call Center Manager is responsible for overseeing daily operations of the call center to ensure prompt, professional responses to customer inquiries. This position manages a team of ...

Company Description Tech Tammina LLC 3+ years call center support 1+ years NICE call recording ... Working knowledge of Workforce Management application 1+ years SQL/Oracle database support ...

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Call Center Technology Manager information

What is the difference between Call Center Technology Manager vs Call Center Supervisor?

AspectCall Center Technology ManagerCall Center Supervisor
Primary FocusOversees technology systems, infrastructure, and software used in call centersManages daily call center operations and staff
Required CredentialsIT or technical certifications, relevant experience in call center techCustomer service or call center experience, leadership skills
Work EnvironmentOffice-based, IT departments, technical teamsCall floor, direct staff supervision
Industry UsageCommon in organizations with complex call center tech needsCommon in customer service-focused call centers

The Call Center Technology Manager primarily focuses on managing the technical systems that support call center operations, requiring technical certifications and IT expertise. In contrast, the Call Center Supervisor oversees daily staff activities and customer interactions. Both roles are essential but differ in scope and responsibilities, with the manager handling technology infrastructure and the supervisor managing personnel and service quality.

Pharmacy Call Center Tech

Orlando, FL • On-site

Integrated Resources
Recruiting and Staffing Services • 51 - 200 employees

$17 - $21/hr

Other

Re-posted 27 days ago


Job description

Pharmacy Call Center Tech

Title: Pharmacy Call Center Tech

Duration: 6+ months

Location: Orlando, FL

Job Responsibilities

  • Records and processes orders and/or inquiries received by mail, telephone, and/or through patient direct contact.
  • Provides timely response to patients' inquiries by telephone and/or email in an in or outbound service center, consistent with service and quality standards.
  • Makes inbound and outbound calls to patients or MD Offices regarding orders for medications, pharmacy services and all other inquiries.
  • Coordinates patient care by scheduling orders, communicating information to the patient regarding shipments, assessing supply needs, verifying patient information, notifying the pharmacist of issues or changes in the patient's condition.
  • Provides correct information or directs the call to the appropriate team member or department while maintaining a high level of professionalism
  • Ensures that good patients' relations are maintained and patients' claims and complaints are resolved fairly and effectively.
  • Contacts the pharmacists to alert them of any changes in patient's condition, compliance issues due to patient not taking medication or side effects, or to transfer a patient directly to pharmacist for counseling.
  • Completes all additional special handling duties as assigned including but not limited to drug shipment notifications and Adverse Drug Event Reports
  • Provides typed documentation of all communications received from calls and provides notification of any urgent orders, shipping related issues and any errors, complaints or compliments to the appropriate party or system
  • Follows all internal processes and procedures to ensure activities are handled in accordance with departmental and company policies and procedures.
  • At least 35 words per minute typing speed Required
  • High School diploma or equivalent Required

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About Integrated Resources

Sourced by ZipRecruiter

Integrated Resources Inc (IRI), based in Edison, NJ, US, is an esteemed player in the staffing solutions industry with a credible presence on their official website irionline.com. Notably, IRI provides a range of professional staffing services including contract, contract-to-hire, and direct hire solutions to a wide spectrum of industries such as healthcare, life sciences, manufacturing, financial, insurance, and others. Since its inception, IRI has been committed to delivering top-talent and optimum solutions to meet its clients' diverse needs.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Edison, NJ, US

Year founded

1996