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Call Center Support Jobs in Indiana (NOW HIRING)

nLeague

Tax Call Center Specialist

Indianapolis, IN · On-site

$16 - $20/hr

Call Center Rep. Location: DOR 100 N. Senate Ave., 2nd floor (West elevators) Indianapolis, IN Client: IN-DOR Duration: 6+ Months (Possibility of extension) Onsite * Selected candidate will be ...

Collins Mobile LLC

Call Center Representative

Marion, IN · On-site

$13.50 - $17/hr

Call Center Representative Corporate - Marion, IN 46953 Overview Salary Range $17.00 Base+Commission/month Position Type Full Time Category Telecommunications Description All Collins Mobile employees ...

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Call Center Support information

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How much do call center support jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for call center support in Indiana is $20.81, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $22.21 per hour, depending on experience, location, and employer.

What is a call center support?

A Call Center Support role involves assisting customers over the phone, email, or chat by addressing their inquiries, resolving issues, and providing information about products or services. These professionals act as the first point of contact for customers seeking help or support. Their duties include handling complaints, troubleshooting problems, processing orders, and ensuring customer satisfaction. Strong communication, problem-solving skills, and patience are essential qualities for this job.

What are the key skills and qualifications needed to thrive as a call center support professional?

To thrive as a Call Center Support professional, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is essential. Patience, active listening, and resilience are standout soft skills that enable effective customer interactions and stress management. These competencies ensure timely resolution of customer issues, enhance satisfaction, and support the overall efficiency of the support team.

What are some common challenges faced by call center support professionals, and how can they be managed?

Call center support professionals often encounter challenges such as handling high call volumes, managing difficult or upset customers, and adhering to strict performance metrics. To manage these, effective time management, active listening, and stress-reduction techniques are essential. Many organizations provide training and support, including mentoring, to help agents develop strong communication and problem-solving skills, making it easier to provide quality service while maintaining job satisfaction.
Call Center Support jobs near you
Infographic showing various Call Center Support job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution, with an average salary of $43,282 per year, or $20.8 per hour.

Call Center Specialist

Phaxis - Financial Services

Indianapolis, IN • On-site

$16/hr

Contractor

Medical, Dental, Vision

Posted 12 days ago

Job description

Job Overview

This position involves providing exceptional customer service through phone and email communication. The role requires gathering and addressing customer concerns, educating them to prevent future issues, and documenting interactions efficiently and professionally.

Work Schedule and Compensation

  • Available shifts: 8:00 AM - 4:30 PM, 8:30 AM - 5:00 PM, 9:00 AM - 5:30 PM, 10:00 AM - 6:30 PM
  • Pay rate: $16/hour (W2)
  • Training Dates: September 21, 2026 - October 2, 2026 (8:30 AM - 5:00 PM)
  • Training is mandatory and in-office

Responsibilities

  • Deliver outstanding customer service and resolve issues on the first call
  • Manage incoming calls and emails, including escalated issues
  • Assist with user registration, login, and website navigation
  • Address general inquiries about available applications
  • Collaborate with Account Management on complex issues
  • Conduct phone surveys with members
  • Perform various other job-related tasks as assigned

Qualifications

  • High School Diploma or GED
  • Proven skills in customer service and issue resolution
  • Strong attention to detail and active listening skills
  • Proficiency in MS Word and MS Excel
  • Excellent verbal and written communication skills
  • Friendly telephone demeanor
  • Flexibility to work varied schedules and overtime as needed
  • Successful background check and drug screening
  • Preferred: 1-3 years of experience in a technical call center or related field

Additional Information

This is a hybrid role requiring in-office presence for training and the initial weeks post-training. Employees must reside within an hour's commute of the office and be able to reliably attend the office twice a week. The office remains open for those preferring not to work from home or experiencing internet issues.

Phaxis logo

About Phaxis

Sourced by ZipRecruiter

Phaxis has been working on behalf of amazing clients and candidates for over 20 years, with much success. We have filled over 94,000 roles across our actively serviced clients. Our team understands how to deliver for our clients while guiding our candidates through their career journey and we all want to get you where you want to be. Your goals are our goals, and we treat them as such. Once you work with us, you’re a part of the team! How can we help you? We’re dedicated to helping you find yours.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Melville , NY, US

Year founded

2002

Social media

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