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Call Center Support Rep Jobs in Tennessee (NOW HIRING)

Pizza Hut

Call Center Representative

Bartlett, TN

$14.25 - $17.75/hr

Support marketing of products * Able to interact with all levels of management and customers in a professional manner * Assist and mentor new call center representatives * Adhere to company processes ...

Pizza Hut

Call Center Representative

Bartlett, TN

$14.25 - $17.75/hr

Support marketing of products * Able to interact with all levels of management and customers in a professional manner * Assist and mentor new call center representatives * Adhere to company processes ...

Pizza Hut

Call Center Representative

Bartlett, TN · On-site

$14.25 - $17.75/hr

Support marketing of products * Able to interact with all levels of management and customers in a professional manner * Assist and mentor new call center representatives * Adhere to company processes ...

University of Rochester

$19.72 - $26.62/hr

Provides communication support services, including general clerical, general information, way ... During the call, makes independent decisions to act outside of the protocol to transfer, refer or ...

University of Rochester

$20.93 - $28.26/hr

Provides communication support services, including general clerical, general information, way ... Proficiently performs the job duties of a Call Center Rep. while additionally demonstrating ...

Anserfone

Call Center Representative

Memphis, TN · On-site

$16/hr

Full-Time Call Center RepresentativeLocation: Memphis, TN (In-Office) l Pay: $16/hrSchedule: 40 ... We provide high-quality support to a diverse range of clients - from medical practices to apartment ...

University of Rochester

$20.93 - $28.26/hr

Provides communication support services, including general clerical, general information, way ... Proficiently performs the job duties of a Call Center Rep. while additionally demonstrating ...

MMC Group LP

Be Seen First

Call Center Representative Onsite

Nashville, TN · On-site

$17/hr

Provide additional support during peak business periods. Qualifications * Must be at least 18 years ... Minimum of 6 months of recent call center and/or employee benefits experience within the past 1-2 ...

kgs

Call Center Operations Manager

Nashville, TN · On-site

Ability to obtain a government security clearance may be required to support Koniag Services Inc ... The Call Center Operations Manager will be responsible for the direct management and oversight of ...

StaffSource, LLC

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Customer Call Center Representative

Knoxville, TN · On-site

$20/hr

We're hiring Customer Call Center Representatives to support guests across our family of brands -- over the phone, live chat, email, and SMS. You'll help customers track orders, work through issues ...

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Call Center Support Rep information

What does a call center support rep do?

A Call Center Support Representative is responsible for handling inbound and outbound customer calls on behalf of a company. They assist customers by answering questions, resolving issues, providing information about products or services, and sometimes processing orders or payments. These professionals must have excellent communication skills, patience, and the ability to handle difficult situations calmly. Their role is crucial in maintaining customer satisfaction and representing the company's brand positively.

What are the key skills and qualifications needed to thrive as a call center support rep?

To thrive as a Call Center Support Rep, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and ticketing tools is often required. Patience, active listening, and resilience are critical soft skills for handling high call volumes and diverse customer concerns. These skills ensure efficient resolution of issues, customer satisfaction, and effective representation of the company’s brand.

How does a call center support rep typically collaborate with other departments to resolve customer issues?

Call Center Support Reps often work closely with teams such as technical support, billing, and sales to resolve customer inquiries efficiently. When a customer’s issue extends beyond the rep’s immediate authority or expertise, the rep will document the case and escalate it to the appropriate department, ensuring all necessary information is conveyed for a timely resolution. Regular communication with these teams helps streamline processes and provides customers with a seamless support experience. This collaborative approach not only enhances customer satisfaction but also builds valuable internal relationships within the organization.

What is the difference between Call Center Support Rep vs Customer Service Representative?

AspectCall Center Support RepCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes additional trainingHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, inbound/outbound calls, fast-pacedRetail, office settings, inbound customer interactions
Industry UsageTelecommunications, tech support, financial servicesRetail, healthcare, hospitality, various industries
Common Search IntentCompare roles, job requirements, skills neededCustomer interaction, problem-solving, service quality

Both roles involve assisting customers, but Call Center Support Reps typically work in call centers handling inbound or outbound calls, often with technical or product support focus. Customer Service Representatives work in diverse settings like retail or healthcare, providing direct customer assistance. While credentials are similar, the work environment and industry usage differ, influencing the specific skills and training required.

How do I become a call center support representative with no experience?

To become a call center support representative with no experience, focus on developing strong communication and customer service skills, which can be gained through volunteering or entry-level roles. Many employers offer on-the-job training, so demonstrating a positive attitude and willingness to learn can help you secure an entry-level position without prior experience.

What cities in Tennessee are hiring for Call Center Support Rep jobs?

Cities in Tennessee with the most Call Center Support Rep job openings:

Call Center Support Rep jobs near you

Call Center Representative

Bartlett, TN

Pizza Hut
Food Services and Drinking Places • 10K+ employees
Learn more about Pizza Hutexternal

$14.25 - $17.75/hr

Other

Re-posted 12 days ago

Pizza Hut rating

4.5

Company rating: 4.5 out of 10

Based on 1,453 frontline employees who took The Breakroom Quiz

Job description

Flynn Hut joined the Pizza Hut system in 2021. In 2023, we expanded internationally acquiring Pizza Hut’s master franchisee in Australia with 260+ units. Today we are the largest Pizza Hut franchisee in the world with 1200+ locations and are operating in 2 Countries. We continue to grow by building new stores and acquiring other franchise operators.  

We are one of seven premier brands of Flynn Group, which was founded in 1999 by Greg Flynn. It has grown since then to the largest franchise operator in the world. Flynn owns and operates a diversified portfolio of restaurants in iconic, world-class brands across diverse segments, including Applebee's, Arby's, Panera Bread, Pizza Hut, Taco Bell, Wendy's and Planet Fitness. Our primary mission is to be the premier operator within each of these brands. We will achieve this by focusing on our core values; Care Genuinely for People, Play like a Champion and Win as One.  


The Customer Service Representative is responsible for processing and handling customer menu orders and concerns via the telephone.


Earn a $1 raise after your first 30 days — plus another $1 after 90 days! We love celebrating progress and commitment early on.


What are we looking for?


The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go:

  • You're a friendly person who is comfortable talking on the phone. You'll need to communicate to our customers that their orders and concerns are your number one priority. Helping to solve customers' problems is an essential part of your job.
  • You're enthusiastic about our products and have a desire to share your enthusiasm with customers. Explaining special offers and making suggestions helps our customers place the orders they want and get the most value from our menu. You understand the importance of order accuracy.
  • You've got attitude - the right kind of course - and understand the need to be on time, all the time. With loads of energy, you understand that work is easier – and more fun – with some teamwork.
  • You must be at least 16 years of age.


Responsibilities:

  • Respond to customer service requests for restaurant food orders by entering and verifying customer and menu data
  • Ability to achieve and maintain performance standards
  • A Customer Maniac who can work independently
  • Support marketing of products
  • Able to interact with all levels of management and customers in a professional manner
  • Assist and mentor new call center representatives
  • Adhere to company processes and guidelines


Job Requirements Qualifications:

  • Customer Relations and interpersonal skills
  • Personal Computer skills
  • Communication (verbal and written) skills
  • Mathematical skills
  • Work both independently and within a team environment
  • Call center experience preferred
  • Strong work ethic
  • Flexibility with schedule


Additional Information: Keep in mind, this is just basic information. You will find out more after you apply! So, if you want a flexible job with an innovative company - and great tips - then Pizza Hut is the place for you! 

Flynn Group is an equal opportunity employer. We are committed to creating a diverse and inclusive workforce and providing reasonable accommodations/adjustments for individuals with disabilities. If you require any accommodation or adjustments throughout the application process, please let us know. We look forward to reviewing your application and potentially welcoming you to our premier team! 

What Pizza Hut employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Pizza Hut

Sourced by ZipRecruiter

At Pizza Hut, we don’t just make pizza. We make people happy. Pizza Hut was built on the belief that pizza night should be special, and we carry that belief into everything we do. With more than 60 years of experience under our belts, we understand how to best serve our customers through tried and true service principles: We create food we’re proud to serve and deliver it fast, with a smile.

Industry

Food services and drinking places

Company size

10,000+ Employees

Headquarters location

Plano, TX, US

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