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Call Center Supervisors Jobs (NOW HIRING)

Conduent, Inc.

Call Center Supervisor

Concord, NH · On-site

Minimum three years of call center supervisory or management experience. * Demonstrated ability to lead, motivate, and develop high-performing teams. * Experience managing KPIs, attendance, adherence ...

Conduent, Inc.

Call Center Supervisor

Concord, NH

Minimum three years of call center supervisory or management experience. * Demonstrated ability to lead, motivate, and develop high-performing teams. * Experience managing KPIs, attendance, adherence ...

kgs

Call Center Supervisor (Nights)

Nashville, TN · On-site

The Call Center Supervisor will be responsible for the direct supervision of a team of Call Center agents, ensuring that day-to-day operations run smoothly and that service delivery standards ...

kgs

Call Center Supervisor (Nights)

Nashville, TN · On-site

The Call Center Supervisor will be responsible for the direct supervision of a team of Call Center agents, ensuring that day-to-day operations run smoothly and that service delivery standards ...

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Call Center Supervisors information

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How much do call center supervisors jobs pay per year?

As of Sep 11, 2026, the average yearly pay for call center supervisors in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

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Infographic showing various Call Center Supervisors job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 81% Full Time, 15% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $63,834 per year, or $30.7 per hour.

Supervisor - Call Center

Maryland Heights, MO • On-site

Realtime Results, LLC
Business Management Consulting • 501 - 1,000 employees
Learn more about Realtime Results, LLCexternal

Full-time

Medical, Retirement, PTO

Posted 6 days ago

Job description

Realtime Results is hiring a Call Center Supervisor to lead a team of call center agents handling product recall inquiries for our clients. Reporting to the Operations Manager and working closely with our Senior Supervisor, you'll coach agents, improve service metrics, and help keep our recall process running smoothly for the businesses that depend on us.

What You'll Do
  • Work directly with the Senior Supervisor to manage a team of call center agents handling product recall inquiries
  • Handle escalated calls and resolve customer complaints with a strong service mentality
  • Monitor and improve customer service metrics and recall processes and procedures
  • Help ensure agents follow established protocols for handling recall inquiries
  • Mentor agents and solve problems to help the team hit daily, weekly, and monthly goals
  • Give agents regular feedback, conduct monthly check-ins, and lead annual performance reviews
  • Track call volume, response time, and customer satisfaction; identify areas for process improvement
  • Recommend enhancements that improve productivity, efficiency, and overall program performance
  • Prepare agent schedules and manage timecard approval with Payroll
  • Ensure compliance with company policy, including attendance and PCI compliance
  • Participate in hiring, onboarding, and training new agents
  • Attend weekly Product Recall meetings and follow up on assigned action items

Requirements

High school diploma or equivalent required

2+ years of call center experience; team lead or supervisory experience preferred

Proficient in Microsoft Word and Excel

Strong leadership, coaching, and motivational skills

Excellent customer service mentality

Background in call processing and customer service principles

Strong communication, organizational, and time management skills

About Realtime Results

Realtime Results brings a technology-centric approach to every business unit we run, powered by tools like our Open Door Solution, a mobile platform connecting field teams to back-office operations. Recall Results, our recall management division, helps clients reduce cost, gain efficiency, and grow revenue through recall management, call center support, and logistics services.

Realtime Results is an equal opportunity employer, committed to a workplace free from discrimination and bias, and to a diverse, inclusive team where everyone is valued.

Benefits

  • Private Health Insurance
  • 401(k) with Company Automatic Contribution
  • Paid Time Off
  • This position is eligible for annual company-wide bonuses based on company success