ZipRecruiter

Log In

1

Call Center Supervisor Jobs in Reston, VA (NOW HIRING)

The Midtown Group

Be Seen First

Call Center Representative

Washington, DC · On-site

$24.28/hr

The call center is open from 8am to 6pm so you must be available for any shift during those times. All equipment is provided. Essential Duties and Responsibilities: * Answer incoming calls from ...

AFCO LLC

Call Center Operator - All Shifts

Bethesda, MD · On-site

$23/hr

The call center is open 24 x 7, 365 days a year and is staffed with a dedicated group of individuals providing voice and data communications, TTY related services, bi-lingual services and acts as a ...

CABA CONTRACTORS INC

Call center Representative

Washington, DC · On-site

$18 - $22.50/hr

As a Call Center Customer Service Representative (Technical Support), you will play a pivotal role in the continued stability and growth of our organization by living our motto: Serve, Solve and Sell.

Koniag

Lead Call Center Specialist

Rockville, MD

$17 - $21.50/hr

Call Center Specialists Leads (Bilingual English/Spanish) Koniag Professional Services, a Koniag Government Services company, is hiring Call Center Specialists Leads (Bilingual English/Spanish) to ...

CABA CONTRACTORS INC

Call center Representative

Washington, DC · On-site

$18 - $22.50/hr

As a Call Center Customer Service Representative (Technical Support), you will play a pivotal role in the continued stability and growth of our organization by living our motto: Serve, Solve and Sell.

next page

Showing results 1-20

All JobsCall Center Supervisor JobsCall Center Supervisor Jobs in Reston, VA

Call Center Supervisor information

See Reston, VA salary details

$30.7K

$66.4K

$113.9K

How much do call center supervisor jobs pay per year?

As of Jun 15, 2026, the average yearly pay for call center supervisor in Reston, VA is $66,410.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,900.00 and $78,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Call Center Supervisors and how can they be effectively managed?

Call Center Supervisors often encounter challenges such as high employee turnover, maintaining team motivation, and handling escalated customer issues. To effectively manage these challenges, supervisors focus on building strong communication channels, providing regular feedback, and offering ongoing training opportunities for their team members. Implementing clear performance metrics and fostering a supportive work environment also play a key role in reducing stress and improving overall team productivity. Collaboration with other departments, such as quality assurance and human resources, can further help address operational issues and create a positive, solution-oriented workplace.

What jobs pay 2000 a day?

Jobs that can pay $2,000 a day typically include high-level roles such as executive positions, specialized medical professionals, or successful entrepreneurs. These roles often require advanced skills, significant experience, or ownership of a business, and may involve long hours or high responsibility levels.

What are the key skills and qualifications needed to thrive as a Call Center Supervisor, and why are they important?

To thrive as a Call Center Supervisor, you need strong leadership abilities, customer service expertise, and experience in call center operations, often backed by a relevant associate or bachelor’s degree. Familiarity with call center software (such as CRM systems and workforce management tools) and reporting platforms is typically required. Excellent communication, problem-solving, and conflict resolution skills are vital for effectively managing teams and handling escalated customer issues. These skills ensure efficient team performance, high customer satisfaction, and the achievement of organizational targets.

What are Call Center Supervisors?

Call Center Supervisors are professionals responsible for overseeing the daily operations of a call center team. They manage and support customer service representatives, monitor performance, handle escalated issues, and ensure quality service is delivered to customers. Their duties often include scheduling shifts, training staff, providing feedback, and implementing procedures to improve efficiency and customer satisfaction. Effective Call Center Supervisors play a key role in maintaining high morale and achieving organizational goals.

What is the difference between Call Center Supervisor vs Customer Service Manager?

AspectCall Center SupervisorCustomer Service Manager
ResponsibilitiesOversees daily call center operations, manages agents, ensures quality serviceDevelops customer service strategies, manages teams, improves customer satisfaction
Required CredentialsHigh school diploma or equivalent; some roles prefer associate's degreeBachelor's degree often preferred; experience in customer service
Work EnvironmentCall centers, customer support centersCorporate offices, customer service departments
Industry UsageCommonly used in call centers and support centersUsed across various industries with customer service teams

The main difference between a Call Center Supervisor and a Customer Service Manager lies in scope and focus. Call Center Supervisors primarily oversee daily operations and agent performance within call centers, while Customer Service Managers develop broader strategies to enhance overall customer satisfaction across multiple channels. Both roles require similar credentials and are integral to customer support teams, but their responsibilities and work environments differ slightly.

What is the role of a supervisor in a call center?

A call center supervisor oversees daily operations, manages staff performance, ensures customer service standards are met, and provides training and support to agents. They also handle escalated issues, monitor call metrics, and implement process improvements to enhance efficiency.

How much do call center supervisors make?

In Florida, call center supervisors typically earn an average salary of around $45,000 to $55,000 per year, depending on experience, company size, and location. Compensation may also include benefits such as health insurance and performance bonuses, and strong communication and leadership skills are often required for the role.

How much should a supervisor be paid?

The average salary for a call center supervisor typically ranges from $40,000 to $60,000 annually, depending on experience, location, and company size. Supervisors with strong leadership skills and familiarity with call center software may earn higher wages, and some roles include performance bonuses or benefits.
What are popular job titles related to Call Center Supervisor jobs in Reston, VA? For Call Center Supervisor jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Call Center Supervisor jobs in Reston, VA look for? The top searched job categories for Call Center Supervisor jobs in Reston, VA are:
What cities near Reston, VA are hiring for Call Center Supervisor jobs? Cities near Reston, VA with the most Call Center Supervisor job openings:
Call Center Supervisor jobs near you
Call Center Representative

Call Center Representative

The Midtown Group

Washington, DC • On-site

$24.28/hr

Contractor

Medical, Dental, Vision

This job post has expired 7 days ago. Applications are no longer accepted.

Job description

***You must be a resident of Washington, DC***


We are looking to hire multiple CSRs for a work from home opportunity.


This is an indefinite contract role starting on 7/13/2026 with training through 8/21/26. Training is Monday through Friday and you cannot have any planned time off for those 6 weeks. The call center is open from 8am to 6pm so you must be available for any shift during those times.


All equipment is provided.


Essential Duties and Responsibilities:

  1. Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
  2. Respond effectively to all forms of inbound and outbound contacts.
  3. Track and document all inquiries using the applicable systems.
  4. Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans. Transfer/refer consumers to appropriate entities according to the established guidelines.