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Call Center Supervisor Jobs in Calgary, AB (NOW HIRING)

GardaWorld

Casual Control Centre Operator

Calgary, AB · On-site

CA$22 - CA$23/hr

Communicate and liaise with Branch Management, Supervisors, Security Guards across Western Canada ... Experience in a call center is an asset * Adept to problem solving and conflict resolution

GardaWorld

Casual Control Centre Operator

Calgary, AB

CA$22 - CA$23/hr

Communicate and liaise with Branch Management, Supervisors, Security Guards across Western Canada ... Experience in a call center is an asset * Adept to problem solving and conflict resolution

GardaWorld

Full time Control Centre Operator

Calgary, AB · On-site

CA$22 - CA$23/hr

Communicate and liaise with Branch Management, Supervisors, Security Guards across Western Canada ... Experience in a call center is an asset * Adept to problem solving and conflict resolution

A&W Canada

Shift Supervisor

Canmore, AB

The Shift Supervisor is responsible for ensuring an excellent experience for their guests by ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...

A&W Canada

Shift Supervisor

Calgary, AB · On-site

The Shift Supervisor is responsible for ensuring an excellent experience for their guests by ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...

A&W Canada

Shift Supervisor

Chestermere, AB · On-site

The Shift Supervisor is responsible for ensuring an excellent experience for their guests by ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...

A&W Canada

Shift Supervisor

Calgary, AB · On-site

The Shift Supervisor is responsible for ensuring an excellent experience for their guests by ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...

A&W Canada

Shift Supervisor

Calgary, AB · On-site

The Shift Supervisor is responsible for ensuring an excellent experience for their guests by ... To keep this spirit of change making front and centre, we follow a set of guidelines we call our ...

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All JobsCall Center Supervisor JobsCall Center Supervisor Jobs in Calgary, AB

Call Center Supervisor information

See Calgary, AB salary details

$27K

$48K

$71K

How much do call center supervisor jobs pay per year?

As of Aug 23, 2026, the average yearly pay for call center supervisor in Calgary, AB is $48,024.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,500.00 and $54,000.00 per year, depending on experience, location, and employer.

What is a call center supervisor?

Call Center Supervisors are professionals responsible for overseeing the daily operations of a call center team. They manage and support customer service representatives, monitor performance, handle escalated issues, and ensure quality service is delivered to customers. Their duties often include scheduling shifts, training staff, providing feedback, and implementing procedures to improve efficiency and customer satisfaction. Effective Call Center Supervisors play a key role in maintaining high morale and achieving organizational goals.

What are the key skills and qualifications needed to thrive as a call center supervisor, and why are they important?

To thrive as a Call Center Supervisor, you need strong leadership abilities, customer service expertise, and experience in call center operations, often backed by a relevant associate or bachelor’s degree. Familiarity with call center software (such as CRM systems and workforce management tools) and reporting platforms is typically required. Excellent communication, problem-solving, and conflict resolution skills are vital for effectively managing teams and handling escalated customer issues. These skills ensure efficient team performance, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center supervisors and how can they be effectively managed?

Call Center Supervisors often encounter challenges such as high employee turnover, maintaining team motivation, and handling escalated customer issues. To effectively manage these challenges, supervisors focus on building strong communication channels, providing regular feedback, and offering ongoing training opportunities for their team members. Implementing clear performance metrics and fostering a supportive work environment also play a key role in reducing stress and improving overall team productivity. Collaboration with other departments, such as quality assurance and human resources, can further help address operational issues and create a positive, solution-oriented workplace.

What is the difference between Call Center Supervisor vs Customer Service Manager?

AspectCall Center SupervisorCustomer Service Manager
ResponsibilitiesOversees daily call center operations, manages agents, ensures quality serviceDevelops customer service strategies, manages teams, improves customer satisfaction
Required CredentialsHigh school diploma or equivalent; some roles prefer associate's degreeBachelor's degree often preferred; experience in customer service
Work EnvironmentCall centers, customer support centersCorporate offices, customer service departments
Industry UsageCommonly used in call centers and support centersUsed across various industries with customer service teams

The main difference between a Call Center Supervisor and a Customer Service Manager lies in scope and focus. Call Center Supervisors primarily oversee daily operations and agent performance within call centers, while Customer Service Managers develop broader strategies to enhance overall customer satisfaction across multiple channels. Both roles require similar credentials and are integral to customer support teams, but their responsibilities and work environments differ slightly.

How much do call center supervisors make in the US?

Call center supervisors in the US typically earn an average salary of around $50,000 to $65,000 per year, depending on experience, location, and company size. Salaries can vary based on industry and whether the role involves managing large teams or specialized customer service functions.

What are the most commonly searched types of Call Center Supervisor jobs in Calgary, AB?

The most popular types of Call Center Supervisor jobs in Calgary, AB are:

What are popular job titles related to Call Center Supervisor jobs in Calgary, AB?

For Call Center Supervisor jobs in Calgary, AB, the most frequently searched job titles are:

What job categories do people searching Call Center Supervisor jobs in Calgary, AB look for?

The top searched job categories for Call Center Supervisor jobs in Calgary, AB are:

Call Center Supervisor jobs near you
Infographic showing various Call Center Supervisor job openings in Calgary, AB as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $48,024 per year, or $23.1 per hour.

Call Center & Contact Center Professionals

Hire Resolve.com

Calgary, AB

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 20 days ago

Job description

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid-senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation-with progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).

Key Responsibilities
  • Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
  • Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
  • Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels
  • Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
  • Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance
  • Oversee onboarding, training, and knowledge management to maintain service readiness and quality standards
  • Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
  • Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI reporting)
  • Ensure appropriate privacy and data-handling practices aligned with PIPEDA (and provincial equivalents where applicable)
  • Promote a safe workplace aligned with applicable health and safety expectations (province/territory dependent)

Requirements

  • Education/qualifications: Secondary school completion typically required; college diploma or bachelor's degree (Business, Communications, Operations, Analytics, or related) is an asset. Equivalent experience is considered
  • Experience: Typically 6-12+ years in call centre/contact centre environments, including 3-6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM/QA/Training Manager, Senior Manager)
  • Core capabilities:
    • People leadership, coaching, performance management, and change delivery
    • KPI-led operations management and continuous improvement (Lean/Six Sigma exposure is beneficial)
    • WFM fundamentals (forecasting, scheduling, real-time management, adherence)
    • Quality assurance, training design, escalation/complaints management, and CX improvement
    • Strong stakeholder management across Operations, IT, Compliance, Sales, and HR
  • Systems/tools (varies by role): CRM and case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google Sheets; BI tools)

Benefits

  • Extended Healthcare Plan (Medical, Disability, Dental & Vision)
  • RPP - Group RRSP
  • Group Life - AD&D - Critical Illness Insurance
  • Paid Time Off Benefits
  • Training & Development

Apply